Best Buy Irving

If you’re going to pay in payments with Best Buy through Citi bank, please think twice. I had applied initially to pay my camera in payments but when I saw how much they were loaning me I just payed the full amount in cash. A month later passes and I get a credit card, owing the Best Buy yearly fee, i go to the store to tell them the situation and they were no help, inclusive I was told by a store rep, that they always do this to their clients. PLEASE BE AWARE!! IF you don’t need to apply for the credit card save yourself time and money and just pay in full.

I tell you I went into the store stressed out, worried, thinking I have to buy a new phone. But the Geek Squad Andru, he saved my bacon, he calm me down. Save My phone . price was great. I don't have to buy a new one super happy with his service. And overall staff, the right place to shop

Worst customer service experience at Best Buy Irving location. The sales representative provided incorrect information, and based on that information, I purchased a phone. I realized the issue shortly afterward and returned the phone within just 2 hours of purchase. Despite the quick return, I was charged a $45 restocking fee. I tried to explain the situation and asked to speak with a manager. Julio from customer service told me that he was the manager and did not allow me to speak with anyone else. I felt that my concerns were not properly heard or addressed. The phone number listed on the Best Buy website also connects to customer service in another country, and they were unable to resolve my issue. This was an extremely frustrating and disappointing experience. I believe customers deserve accurate information from sales representatives and a fair opportunity to speak with management when there is a dispute. I am requesting that Best Buy review this situation, investigate what happened, and refund the $45 restocking fee.

Great service and friendly people.