How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4178 reviews)
RJ J
December 26, 2025
4 out of 5
Friendly staff, easy to get help, and decent prices
Angélica M
December 24, 2025
1 out of 5
Pésima atención al cliente , nadie te atiende y te hacen esperar largo rato!!
Response from Best Buy
December 24, 2025
Hola, Angélica,
Gracias por dejarnos tu reseña. Lamentamos mucho saber que tu experiencia reciente no fue positiva, especialmente en un momento en que necesitabas una atención al cliente atenta. Agradecemos tus comentarios. Si necesitas más ayuda, contáctanos a través de las redes sociales. Nuestro equipo estará encantado de ayudarte en las siguientes plataformas:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Por favor, menciona la frase "Reseña de Google, Conversación n.° 94487" cuando nos contactes por redes sociales.
Austin B
December 22, 2025
1 out of 5
Not good. ATT reps managed to bring more problems to my life than I needed. Now I have an 800.00 + phone I need to return to the store. I can't even imagine what a pleasure this will be. I'm not expecting it to go well, based upon the ATT nightmare that I spent 5 hours to unravel.