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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4054 reviews)
Yesenia A
July 19, 2025
1 out of 5
This place hires nothing but little kids and they don’t know what they are doing , I just bought a phone and Andrea from geek squad said they don’t active the phones for us ?!?!? She was eating and didn’t want to be disturbed she had crumbs all over her mouth while speaking to me .. Best Buy do better at hiring this ppl
Response from Best Buy
July 20, 2025
Hello,
Thank you for the review. I can understand your frustration with your experience, when trying to get your phone activated. I would feel the same. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/gx8zs6), Twitter/X (https://bby.me/d1dnls), or Instagram (https://bby.me/aqpnd0). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 17981
Regards,
^ Kristy
Ebbe B
July 14, 2025
1 out of 5
Dont expect to go home with a product from the shop. Please order online, as we dont have it in the shop…. Dont complain people dont buy in the shops anymore if you force the customer to order online
Response from Best Buy
July 15, 2025
Hello.
Thank you for reaching out. We would like the chance to hear more about your in store experiences and help assist in any way that we can.
Please reach out us to in a private message on Facebook (https://bby.me/3x28v6), Twitter/X (https://bby.me/owmjma), or Instagram (https://bby.me/9ch4c9). When you message us, please include your full name, phone number, and email address. We look forward to working with you.
Best,
^Allison
Suzan S
July 14, 2025
4 out of 5
Friendly staff. Went to brought a Macbook and it was so quick and easy to find and staff are so helpful as well.
Chetan M
July 13, 2025
5 out of 5
Excellent service and good selection of products. Easy for curbside pickup