No trial option for products like earphones.
Shankar R
October 22, 2025
I recently ordered a MacBook Air online for in-store pickup at this location. I couldn’t pick it up for a few days, and on the last day before the order was set to be canceled, I received an email saying it had been picked up, even though I was still at home.
I immediately called Best Buy support, but they couldn’t help since the system showed the order as picked up. I tried calling the store, but the automated responses made it impossible to reach a real person, so I had to visit in person. After explaining the situation, the store staff checked and discovered the issue, my MacBook might have been mistakenly given to someone else due to a serial number mix up.
They eventually found another MacBook with my name tag still in the store and offered to correct the order by changing the serial number. However, I decided to cancel the order and get a refund instead.
Despite this being entirely the store’s mistake, I received no explanation or apology. I had to make a special trip to fix something that wasn’t my fault, just a day before my international travel. Imagine how stressful this would’ve been if I were already abroad.
Response from Best Buy
October 22, 2025
Hi, Shankar,
Thank you for leaving us your feedback. This sounds like a frustrating situation, and is far from the experience we want you to have when using store pickup.
If you require any additional support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/jxb1x3), Twitter/X (https://bby.me/x79ny1), or Instagram (https://bby.me/6jb3j1).
Please reference the phrase “Google review #59076" when reaching out.
Andrew (Manager) at Best Buy made our new partnership with -CPR Southlake- easy and enjoyable. Super helpful and professional every step of the way. Appreciate the teamwork!
Randall P
October 21, 2025
Service is deplorable. They had the computer I wanted but it took 30 minutes to get it down from the storage bin. I recommend pickup to save time.