Best Buy Irving

It was Best Buy. Neither good nor bad.

Omg where do I start? 1st of all every other Best Buy I’ve ever been to have provided a standard customer experience that I didn’t fully appreciate until coming to this location..I have a warranty on phone screen. I was asked to wait in multiple lines multiple times and then the screen was cracked by geek squad Dayanara I was told to go retrieve new screen after spending 20 minutes in 2 different lines and her breaking screen.. so on the midst of going from line to line I went to stand in customer service line and new trainee with high bun skipped me and took another customer then she mistakenly rings me up for a screen I already had warranty for tools her eyes when she gets confused then Ani took over which was a pleasant change because she knew more or less what she was doing..however I have to ask why was a trainee left to take over in the first place. Overall this store was ran by a bunch of kids and never again!!

SKETCHYYYYYYY poor business practices I bought my Samsung bespoke fridge from here and I get the replacement filter from here as well. I went in last minute to grab a filter, they were rushing to close so I explained what I needed, the associate gets the filter and checks me out, I didn't put my number in or get a receipt because they were closing, and I didn't want to take forever. I get home and I remove the filter from the fridge bring it to the trash outside I go to put the new filter in and I see it's a circle instead of a square so of course it won't fit. I didn't open it, I attempted to return to 3 locations but without using my account or getting a receipt, they denied exchanging. I go to customer service to chat and they send me further down the rabbit hole. I would suggest always giving them your information like number email when checking out even with small purchases as a filter for a fridge that they can see you bought from them so they can see the filter they gave you to buy is not fitting for the fridge you bought from them.... Literally madness and insanity. Read the chat.

Bought a TV there and it was a great experience. I asked the salesman where I could recycle my old TV and he said they could do it there for free. So, the next day I took my old TV to the customer service dept (they were VERY rude). The told me I had to pay $30. I explained what their employee told me the day before and they said he was wrong. I asked to see the G.M. He was on PTO. I asked for person in charge. They said they had new people there. Not My Problem. I drove 20 min because their representative told me I could do it there free. They were argumentative. I took names of employees and told them I'd be notifying corporate. She, a mgr, went to the office and had a pow wow with someone intelligent. They recycled the TV and lost a customer. I'm still calling corporate to complain about their rudeness and the rest.