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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4129 reviews)
mudit t
October 25, 2025
4 out of 5
No trial option for products like earphones.
Shankar R
October 22, 2025
1 out of 5
I recently ordered a MacBook Air online for in-store pickup at this location. I couldn’t pick it up for a few days, and on the last day before the order was set to be canceled, I received an email saying it had been picked up, even though I was still at home.
I immediately called Best Buy support, but they couldn’t help since the system showed the order as picked up. I tried calling the store, but the automated responses made it impossible to reach a real person, so I had to visit in person. After explaining the situation, the store staff checked and discovered the issue, my MacBook might have been mistakenly given to someone else due to a serial number mix up.
They eventually found another MacBook with my name tag still in the store and offered to correct the order by changing the serial number. However, I decided to cancel the order and get a refund instead.
Despite this being entirely the store’s mistake, I received no explanation or apology. I had to make a special trip to fix something that wasn’t my fault, just a day before my international travel. Imagine how stressful this would’ve been if I were already abroad.
Response from Best Buy
October 22, 2025
Hi, Shankar,
Thank you for leaving us your feedback. This sounds like a frustrating situation, and is far from the experience we want you to have when using store pickup.
If you require any additional support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/jxb1x3), Twitter/X (https://bby.me/x79ny1), or Instagram (https://bby.me/6jb3j1).
Please reference the phrase “Google review #59076" when reaching out.
Norvin U
October 21, 2025
5 out of 5
Andrew (Manager) at Best Buy made our new partnership with -CPR Southlake- easy and enjoyable. Super helpful and professional every step of the way. Appreciate the teamwork!
Randall P
October 21, 2025
2 out of 5
Service is deplorable. They had the computer I wanted but it took 30 minutes to get it down from the storage bin. I recommend pickup to save time.