Best Buy Irving

My phone stopped working, and I came into this location hoping to replace it with a basic iPhone. When I arrived, I was greeted, which I appreciated. I was told an associate would be with me within five minutes after finishing with another customer. I waited about 7–8 minutes. During that time, the associate walked past me a couple of times, made eye contact, but never acknowledged me again. A different employee then approached and asked how she could help. I explained that I needed a replacement iPhone, but it did not need to be the newest model—just something functional. When she asked my budget, I shared that I was looking to spend around $250. Her reaction was surprising—she repeated my budget with visible disbelief and laughed. I reassured her that I was open to older models and simply needed something reliable. She then said she would check in the back and walked away. While waiting, I noticed she began assisting other customers instead. She looked in my direction but never returned or communicated any updates. The original associate also continued to pass by without acknowledging me. After spending 15–20 minutes in the store without any assistance or follow-up, I left. I’m a single mother and an entrepreneur. I don’t need the newest device or premium features. I just needed help. If my request couldn’t be accommodated, that could have been communicated so I didn’t waste my time. Customer service seems to be declining across the board, but this experience was especially disappointing. It also shows how much we’ve lost the plot as a society. I hope no one else is treated this way.

As an IT Geek, I depend on Best Buy to always have what I nesd.

Very friendly staff. Good clearence deals.

Giving this location 2 stars (generous) because the customer service is terrible. I had brought back in a product I bought exactly one month ago in its packaging because it was defective. I did not know that the return policy is only 2 weeks. They denied giving me an exchange even though the product was defective which I thought was interesting. The girl who was checking me out was almost hiding a smile the entire time I was talking, but not in a nice way if you know what I am meaning. I asked if she maybe had another of the same product I was looking for in the back to which she replied in a snarky manner (saying this because she looked as if she had a smirk on her face) “we put our product out yesterday so it would be on the floor” I simply replied with “I was just wanting to check” as I then had to buy a similar product but not the exact same. She gave me a slip of paper that she said has the manufacturers number on it and to call them. There is no number on this slip., just the sku number and a paragraph saying to call the manufacturer if there is a coverage warranty. I work in retail as well, and Im also a girl, so I just found the way she treated me interesting (in a negative sense) because if I was working with someone who had a defective product I wouldn’t be treating them with the belittlement she treated me with today.