Best Buy Irving

Very friendly staff. Good clearence deals.

Giving this location 2 stars (generous) because the customer service is terrible. I had brought back in a product I bought exactly one month ago in its packaging because it was defective. I did not know that the return policy is only 2 weeks. They denied giving me an exchange even though the product was defective which I thought was interesting. The girl who was checking me out was almost hiding a smile the entire time I was talking, but not in a nice way if you know what I am meaning. I asked if she maybe had another of the same product I was looking for in the back to which she replied in a snarky manner (saying this because she looked as if she had a smirk on her face) “we put our product out yesterday so it would be on the floor” I simply replied with “I was just wanting to check” as I then had to buy a similar product but not the exact same. She gave me a slip of paper that she said has the manufacturers number on it and to call them. There is no number on this slip., just the sku number and a paragraph saying to call the manufacturer if there is a coverage warranty. I work in retail as well, and Im also a girl, so I just found the way she treated me interesting (in a negative sense) because if I was working with someone who had a defective product I wouldn’t be treating them with the belittlement she treated me with today.

Super service took my CPU in for cleanup. They took my appointment time seriously and returned on time.

Couldn't get anyone to help me find a wireless headset for our gaming system. Asked a couple of times for assistance and no one ever came over. The girl at check out not friendly at all when I asked about the manufacturer warranty.