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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4350 reviews)
George H
September 14, 2026
1 out of 5
Came in around 30-40 minutes before closing to pick up a mobile order. Had the email confirmation , order number, receipt etc. As I speak to the staff to pick up the order they verify the email and order, check my ID all to inform me that sometimes their system select random verification checks and because of that I might not get my order that day. If the customer comes in with every single thing they for cross verification why am I not able to pick up the order??
They then report back to me that the “verification” team is no longer accepting messages for the day. What a terrible experience. This is a complete waste of customer time as I informed them I’m not able to pick up the order the next 2 days to come.
Please do not reply back with the reoccurring AI responses I’m seeing in other reviews. Over it
Babar S
September 14, 2026
5 out of 5
Very good place i bought laptop apple Very good customer service explan every thing.
Jessica B
September 11, 2026
5 out of 5
Went in to exchange my earbuds and ended up leaving with a brand new phone carrier! Romario, the AT&T rep that was there was super nice and thorough. He took his time explaining all the details and what to expect with my new account. His warm and welcoming personality is ultimately what made me stop and inquire about switching! I have zero complaints as far as my interaction with him. Go see Romario guys for your mobile service!
Dallas T
September 09, 2026
5 out of 5
They have awsome deals on big tvs was in and out within minutes very happy with my purchase employees were very helpfull