Best Buy Irving

Irving location i was able to get some professional help and good service.

My phone stopped working, and I came into this location hoping to replace it with a basic iPhone. When I arrived, I was greeted, which I appreciated. I was told an associate would be with me within five minutes after finishing with another customer. I waited about 7–8 minutes. During that time, the associate walked past me a couple of times, made eye contact, but never acknowledged me again. A different employee then approached and asked how she could help. I explained that I needed a replacement iPhone, but it did not need to be the newest model—just something functional. When she asked my budget, I shared that I was looking to spend around $250. Her reaction was surprising—she repeated my budget with visible disbelief and laughed. I reassured her that I was open to older models and simply needed something reliable. She then said she would check in the back and walked away. While waiting, I noticed she began assisting other customers instead. She looked in my direction but never returned or communicated any updates. The original associate also continued to pass by without acknowledging me. After spending 15–20 minutes in the store without any assistance or follow-up, I left. I’m a single mother and an entrepreneur. I don’t need the newest device or premium features. I just needed help. If my request couldn’t be accommodated, that could have been communicated so I didn’t waste my time. Customer service seems to be declining across the board, but this experience was especially disappointing. It also shows how much we’ve lost the plot as a society. I hope no one else is treated this way.

As an IT Geek, I depend on Best Buy to always have what I nesd.

Very friendly staff. Good clearence deals.