'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4338 reviews)
Franklin M
September 01, 2026
1 out of 5
Complaint Regarding Store Manager Julio – Best Buy Irving
I am writing to formally report my experience with the store manager, Julio, at the Best Buy location in Irving, Texas.
I am a My Best Buy Plus member and attempted to return a monitor while still within my applicable return period. The monitor itself was in like-new condition, and I had the accessories. The issue was that the original box had been damaged when it was opened.
Julio refused to accept the return because of the condition of the box. I was particularly disappointed with the way the situation was handled and the customer service I received. As a Plus member and a frequent Best Buy customer, I expected the situation to at least be carefully reviewed and handled professionally, especially considering that the product itself was not damaged.
I am requesting that Best Buy formally document this complaint regarding Manager Julio, review how my return was handled, and determine whether the decision was consistent with Best Buy’s return policy.
I would appreciate a response from someone above the store-management level regarding this matter.
Response from Best Buy
September 02, 2026
Hello, Franklin,
Thank you for being a My Best Buy Plus™ member and for taking the time to share your experience with us! We try to pride ourselves in ensuring we provide great customer service. Let's get this addressed for you.
Please send us a message through our social media channels on Instagram (https://bby.me/eWqrvE), X/Twitter (https://bby.me/ylupux) or Facebook (https://bby.me/xvb17H) with the details of your situation, along with Google Review 216961. We look forward to hearing from you.
Alvaro B
September 01, 2026
5 out of 5
Recomiendo si quiere encontrar una persona accesible y empatica. Su nombre es Ulises el se toma el tiempo y te asesora con lo mejor de los productos
Winfield L
August 30, 2026
4 out of 5
Restrooms in the front aisle
kenneth c
August 29, 2026
1 out of 5
I have been going to this store for years. Like over a decade. Today I had the customer service girl named "Mel" again, shes been extremely unhelpful each time. I have had the displeasure of dealing with her twice and each time she has given me wrong information regarding restocking fees, phone availability, and prefers to call for a manager rather than have any knowledge of promotions or product availability. Recently went to the Frisco store and the rep there was nice and helpful and informative and even willing to help place order for out of stock items. And to be honest everyone else at the Irving location has been good, it's just her that I dread dealing with every time I come in the store. BTW the first time I dealt with her I was buying a fold 8 and just now I got a switch 2. You would think best buy would make sure paying customers get informed employees for their paying customers who also have best buy plus