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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4223 reviews)
Cat A
March 13, 2026
2 out of 5
Couldn't get anyone to help me find a wireless headset for our gaming system. Asked a couple of times for assistance and no one ever came over. The girl at check out not friendly at all when I asked about the manufacturer warranty.
Fred
March 13, 2026
4 out of 5
It is a BestBuy, nothing more nothing less. They have a good inventory of lots of items. Shelves seemed to be stocked just fine and there were enough helpful employees around.
I did not find what I was looking for to try out, but that is not the stores fault.
Renuka R
March 10, 2026
1 out of 5
Worst customer service.
Response from Best Buy
March 10, 2026
Hello, Renuka,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/B2LcQ4), Twitter/X (https://bby.me/mH0x7u), or Instagram (https://bby.me/W3XK7x). When you message us, please include a copy of your Google review number #127838. We look forward to working with you.
Carlos P
March 06, 2026
5 out of 5
Muy buena atención