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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4293 reviews)
Chanel M
July 02, 2026
5 out of 5
The Irving Best Buy is consistently clean, organized, and easy to shop in, with a team that’s helpful and professional.
Supervisor Giovanni really stands out. He’s always willing to step in and help wherever needed and makes sure things get handled the right way. You can tell he cares about both the customers and the store running smoothly, and that really makes a difference in the overall experience at this location.
Johnny W
June 30, 2026
5 out of 5
I needed help with a computer I bought there and my experience was exceptional. Face to face customer service has as a whole been forgotten but not by these people
CaptMcDreamy
June 30, 2026
3 out of 5
Not to many products, buy the attention of the employes is flawless
Response from Best Buy
June 30, 2026
Hello CaptMcDreamy,
Your feedback matters, and we want to make sure it’s fully documented because we can see how not having specific products would be upsetting for you. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #180448 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/5binoz)
• Twitter/X (https://bby.me/E2bzh5)
• Instagram (https://bby.me/sUkbE5)
Chase C
June 28, 2026
1 out of 5
For open box, every public facing message suggests that this is something a customer returned. Got to thr store and tried to pawn a display unit as "open box" and "good condition."
That leven of supreme and indefensible dishonesty is unacceptable. Display units that have been running 24/7 for a solid year are not "good condition" and the fact of something being a display unit should be prominently displayed.
There's no excuse for being this dishonest about the state of something for sale. What's next? Putting crap ones back in the box and calling it "new" and charging full tilt? It's just shocking really. Inexcusable.
Response from Best Buy
June 28, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation with your open-box purchase. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/gY14gr), Twitter/X (https://bby.me/KPz3YG), or Instagram (https://bby.me/lYXMLb) and mention your "Google review #179476," we'll be happy to look into this with you.