Best Buy Irving

I recently ordered a MacBook Air online for in-store pickup at this location. I couldn’t pick it up for a few days, and on the last day before the order was set to be canceled, I received an email saying it had been picked up, even though I was still at home. I immediately called Best Buy support, but they couldn’t help since the system showed the order as picked up. I tried calling the store, but the automated responses made it impossible to reach a real person, so I had to visit in person. After explaining the situation, the store staff checked and discovered the issue, my MacBook might have been mistakenly given to someone else due to a serial number mix up. They eventually found another MacBook with my name tag still in the store and offered to correct the order by changing the serial number. However, I decided to cancel the order and get a refund instead. Despite this being entirely the store’s mistake, I received no explanation or apology. I had to make a special trip to fix something that wasn’t my fault, just a day before my international travel. Imagine how stressful this would’ve been if I were already abroad.

Andrew (Manager) at Best Buy made our new partnership with -CPR Southlake- easy and enjoyable. Super helpful and professional every step of the way. Appreciate the teamwork!

Service is deplorable. They had the computer I wanted but it took 30 minutes to get it down from the storage bin. I recommend pickup to save time.

They all looked at me and never asked if they could help.