Best Buy Fry Road

I came here to get credit for my switch towards the switch 2. I came without the charging dock and they told me I needed it. I let them know that I live five minutes away and that I was going to be back and they told me everything would be fine. I got there at 8:40 and due to the workers incompetence, I was jumping around different computer because supposedly none of them worked. He then proceeded to call a technician and when she came, she really just said “well we close at 9” and the matter was left at that.

Very disappointed with my experience with Best Buy. I purchased Madden 27 on August 11th, expecting a straightforward purchase and delivery. Instead, my order was delayed, which was extremely frustrating. I ended up having to cancel the order because I was tired of waiting. What makes this even more frustrating is that the game was actually available in the Best Buy store in Katy, TX on Fry Road, so I don’t understand why my order couldn’t simply be fulfilled from the store. Now I’m also stuck waiting for my money to be returned (7-10 days ) to my bank after having already paid for the game. I shouldn’t have to deal with this much hassle over a product that was apparently sitting in a nearby store. I’ve always expected better from Best Buy, but this experience has seriously disappointed me. If the product is available in your store, customers shouldn’t have to wait, cancel, and then wait again for their money to come back. Wish the manager here would have just been more active on site instead of just telling his workers to just cancel or wait more days to receive the product.

They Fixed my External Drive that was Broken for 2+ Years.

Complete horrible customer service, they said we have price match which we found and when we showed they completely turned around and started to find everything to decline. When we showed all detailes the same they said colour of sticker with model name online is different to what they have