Best Buy Fry Road

My sister and I ordered our MacBook Pro M5 from this location, and mine was shipped while my sister was supposed to pick hers up at the store. When we arrived, her MacBook Pro was not available. They never made any effort to have it picked up at another location until my sister asked if it could be retrieved from a different store. The associate responded that it could not be picked up anywhere else and that my sister would have to wait two more days for the laptop to arrive at the store for pickup. I checked the website and saw that the store in the Galleria has the item my sister wanted, so I told her to cancel the order at the previous location. Apparently, the associate at that store doesn't seem to know what he's doing, and my sister has to figure this out on her own. She needed the computer cos we have exams scheduled for the week.

Adquirí el micrófono Shure MV7 Plus en Best Buy el 30 de octubre, con altas expectativas. Sin embargo, el micrófono presentó problemas de captura de audio, con cortes constantes. Intenté resolverlo por mi cuenta, pero no tuve éxito. Al intentar la devolución el 25 de noviembre, es decir, 26 días después de la compra, me encontré con que Best Buy solo ofrece 14 días de retorno, algo que no estaba claramente indicado en ningún lado. Esta falta de transparencia y la escasa atención al cliente contrastan con otras tiendas como Walmart o Micro Center, que ofrecen 30 días de retorno sin preguntas. Incluso el fabricante del micrófono también brinda 30 días. En resumen, mi experiencia con Best Buy fue decepcionante y, por ello, no lo recomiendo.

Great experience at this store. Sales consultants and staff were very professional. Kind of refreshing to find these days.

Fatima was very helpful and answered all my questions when selecting the best gaming laptop for my son. Thank you Fatima!