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Frequently Asked Questions About Best Buy Fry Road
How do I check product availability at the Fry Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fry Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fry Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fry Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6860 reviews)
Game O
December 01, 2025
5 out of 5
Always good stuff to get!!
Ahmar S
November 30, 2025
1 out of 5
Bought a open box excellent condition drove from Sugarland to Katy location only to find out management in the location is lazy guy name Mikal and absent manager basically told me it’s not their fault get the money refunded and move on they don’t respect no one’s time or atleast be curtious to respond been a total member for many years disappointed below response is automated and also resolve nothing lol 😂
Response from Best Buy
November 30, 2025
Hello,
Thanks for leaving your feedback. We understand why you would be upset with taking a long trip and not being able to get the item your purchased. We would like to get more information regarding your concerns and help in any way possible.
Please send us a private message on X, Facebook, or Instagram and a representative will be able to look into any options available.
(X): https://bby.me/35uyxs,
FB: https://bby.me/uu71bl
Instagram: https://bby.me/v94ryx.
Robert C
November 27, 2025
2 out of 5
Wanted a Playstation. None on the shelf to look at. They were all behind the counter where it is a paim to look at options. I like going to an actual store so I can see the items. Went to Gamestop and bought one instead.
TEMITOPE O
November 26, 2025
4 out of 5
My sister and I ordered our MacBook Pro M5 from this location, and mine was shipped while my sister was supposed to pick hers up at the store. When we arrived, her MacBook Pro was not available. They never made any effort to have it picked up at another location until my sister asked if it could be retrieved from a different store. The associate responded that it could not be picked up anywhere else and that my sister would have to wait two more days for the laptop to arrive at the store for pickup. I checked the website and saw that the store in the Galleria has the item my sister wanted, so I told her to cancel the order at the previous location. Apparently, the associate at that store doesn't seem to know what he's doing, and my sister has to figure this out on her own. She needed the computer cos we have exams scheduled for the week.