Best Buy Fry Road

The customer service from the employees here, the one in particular, who worked the afternoon till closing shift, in the cell phone area, was excellent! And so is the guy at Geek Squad who helped me. They both stopped me from purchasing something I didn't need, which wouldn't have solved my problem and just wasted my money. And explained to me why, since I didn't understand the difference between two different issues I was having on my cellphone. They told me what to do and how I was able to easily fix the issue. Best Buy has always been good about this, though, I've found. Having employees with the correct knowledge about the electronic device, machines, or whatever it is, that you're there to specifically see about.

Been a consumer of electronics for 50 years. Huge chain, but if looking for car audio, Mike is the guy. I’d give 5 stars except... more below. But for him, the rating would have been worse. The installer did a great job, and the servive overall was great. The sale of the product itself could have been handled with perhaps more regard for the "fit" to the customer (me), and the product itself (a Pioneer head unit). The bluetooth is so buggy that it simply cannot be used reliably with an iphone via bluetooth, especially if you are charging it at the same time (the way my 2015 Toyota did for a decade without issues). The head unit constantly (every 5 min or so) disconnects from the iphone - the unit is junk when it comes to that issue, which is huge. I never would have upgraded the unit had I known that. I went to a brick and mortar to avoid issueslike this, so hopefully someone learns from my "rookie mistake." I would've figured that a Pioneer would be a good bet, but I should've stuck with Alpine or Kenwood or maybe even just kept my stock Toyota head unit (which although it was less than perfect it was far more reliable in connecting and staying connected). Luckily Mike helped me solve the problem by simply using the hard wire connection method and turning off all the Bluetooth stuff. I'm satisfied with the solution because the sound quality, and the quality of the back up camera image on the decently sized display, make it functional for me because I usually plug my phone in anyway. Not exactly what I thought I was buying but at least I can use it now. I will also offer this... even if it didn't have the Bluetooth connection issues (Which are significant and very real), The interface is terrible. There is an android like delay in the touchscreen responsiveness or should I say lack of, And navigating the radio is terrible. The other thing that I would suggest strongly is to not consider a unit that does not have a rotating knob for volume control. The failure to include that is just one indicator of the cheapening of the manufacture and adjusting the volume on the touchscreen or even with your steering wheel volume controls (which will work) makes the volume adjustment somewhat unpredictable and definitely slower than a knob. There is a noticeable delay in the steering wheel control and the slow as molasses touchscreen response. Spend the extra $50 and get one with a knob. None of these issues are the fault of Best Buy per se but I have to believe that when you go to a brick and mortar store that the salesman would tell you these things rather than let you figure these things out after you bought the product... otherwise what are they really even there for? I guess that's not 100% fair as he also helped me schedule the service and he did also figure out which parts were necessary to make it fit properly with the Toyota controls. Pretty sure he simply read the list off thescreen and checked inventory, but it was something. He was also objective about where to settle as far as the most practical upgrade to sound quality, And is it reasonable for me to expect these salesman to know the quirks of all the various units that Best Buy sells? Maybe not but I'm sure that they do know how damn slow the touchscreen is and how much happier people are with the volume control that they can simply adjust by turning as opposed to tapping and waiting tapping and waiting. Anyway there's my full review.

Good for electron8cs

Unhelpful store. They charge a restocking fee for defective items. Also, if they ask you to reach out to them via social media, don't. They are just wasting your time. Thanks for nothing, Best Buy.