Best Buy Fry Road

Excelente atención y servicio

Fairly good service. I waited for a while to find someone to help me because no one was in the department I needed. I thought the AT&T person was a bestbuy employee. She was trying to sale me a phone, but eventually pointed me towards the waiting area. I was eventually directed to the customer service desk where I got good customer service and the product I was looking for initially.

I bought a Samsung dishwasher from Best Buy in February and paid using a Best Buy credit card. By March—only one month after purchase—the dishwasher started having serious problems. When I contacted Best Buy, they referred me to Samsung. From that point on, I was stuck in a nightmare. Samsung kept postponing service appointments, refused to properly fix the issue, and dragged this out for months. Then in December, they suddenly claimed the dishwasher was out of warranty, which is completely false—it wasn’t even one year old. Samsung told me the warranty starts from the manufacturing date, not the purchase date, which is unacceptable and misleading. I went back to Best Buy, expecting them to stand behind a product they sold and financed. Instead, I was given conflicting information. One representative told me I had to physically bring the dishwasher to the store to get a refund (which is ridiculous), and another said that was not true. In the end, no one took responsibility. So now I’m left with a defective dishwasher, no refund, no repair, and no accountability—from either Samsung or Best Buy. Best Buy made money from this sale and their credit card, yet completely abandoned the customer when a real problem occurred. This experience has destroyed my trust in Best Buy’s customer service. I strongly warn others: if something goes wrong, you’re on your own.

Never buying from bestbuy again. So make sure before you buy an item on sale. That you really want it. Because you will not be able to exchange it. Without paying a difference. Even it’s the same brand and item priced the same.