Best Buy Fry Road

“Pedí [Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Navy], orden # BBY01-807204188064. El transportista (Roadie) marcó el paquete como ‘entregado’ con una foto de una puerta que NO es la de mi casa — evidencia clara de entrega equivocada. Reporté el incidente a Best Buy, reporté directamente a la compañía de delivery Roadie, y presenté un reporte policial en mi localidad. Después de varios días, más de 7 llamadas y múltiples correos electrónicos, el soporte de Best Buy simplemente respondió que NO se harían responsables por mi compra. Tuve que iniciar un chargeback con mi banco y presentar una queja formal ante BBB. Inaceptable que una empresa de este tamaño abandone así a un cliente ante evidencia fotográfica clara de su propio error.” “I ordered [Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Navy], orden # BBY01-807204188064. The delivery carrier (Roadie) marked the package as ‘delivered’ with a photo showing a door that is NOT my door — clear evidence of a misdelivery. I reported the issue to Best Buy, reported it directly to the delivery company Roadie, and filed a police report with my local department. After several days, more than 7 phone calls, and multiple emails, Best Buy support simply told me they would NOT take responsibility for my purchase. I had to file a chargeback with my bank and submit a formal complaint with the BBB. It’s unacceptable that a company this size would abandon a customer despite clear photographic evidence of their own delivery error.”

This is the worst Best Buy ever. Every single time I come here to buy something, I have to wait at least 30 to 40 minutes just to get the item I need. The employees keep saying they’ll come help me out and that I should just give them a minute. But every time, those same employees are just standing around at their desks. When I follow up, they tell me someone else is going to come help and that I should wait in front of the display. I wait another 10 to 15 minutes, and no one ever comes. It’s the exact same process every single time. After wasting half your day inside the store, someone finally comes to get an item that wouldn't have taken two seconds to grab. Ridiculous.

Precios cómodos, local con amplia variedad

Very disappointing experience. I purchased a TV that had been on sale since May, but even by July it was still unavailable. After waiting for months with no results, I had no choice but to buy a different TV that they actually had in stock. It was a complete waste of time waiting for the original TV. On top of that, the customer service regarding my order was very poor. Communication was lacking, and the overall service was extremely disappointing. I expected much better.