Best Buy Fry Road

Nubil provided friendly service in television and electronics. Straight talk and ideas helped resolve my objectives; I had positive customer experience, thanks!

If I could give zero stars, I would. The delivery and installation of my refrigerator, washer, and dryer were handled with absolutely no care. One technician aggressively ripped the protective plastic from my brand-new, expensive refrigerator as though he were handling a cheap, disposable item. I told him twice that he was being far too aggressive with it, yet he continued—and my refrigerator ended up scratched. The technician photographed the damage and told me that Best Buy would contact me about it, but no one ever did. In fact, I received no follow-up whatsoever—not even confirmation that my order had been delivered. I was never asked to sign for the appliances or acknowledge that the delivery and installation were complete. The washer and dryer were left sitting in the middle of the laundry room—approximately 10 inches away from both the back and side walls—with no attempt to properly position or align them. When I asked for them to be moved closer to the wall, the technician was dismissive and simply said they would “hit the wall.” Communication was difficult, and by that point I was so irritated that I just wanted them out of my home. When customers spend thousands of dollars on new appliances, they should be handled with care, properly installed, and any damage should be promptly addressed. There should also be some form of delivery confirmation and an opportunity for the customer to inspect and approve the work. This entire experience was careless, rushed, and completely unacceptable.

Went there to pick up an audio receiver. I asked a few questions and a helpful salesperson tried to answer my question about the class of the amp. He tried his best and then logged me into a computer to see the specs. I was then approached by a rather rude dude who said he needed me to move to another computer. He then proceeded to pull his rank as a manager, etc. Asking me to move from his precious terminal. I told him I'd be out of his hair after I looked up the specs. The manger needs to be trained better. I was there to send money and he effectively told me not to. What a strange place.

Esta semana guy dos veces tengo un inglés malo y eso molestó a los trabajadores…