Best Buy Fry Road

My family and I stopped in because we were excited to purchase a new gaming system. Unfortunately, the experience was much more frustrating than expected. We asked three different employees for assistance, yet we still stood around waiting for quite some time before anyone actually helped us. Several employees continued walking past us, and it honestly felt like no one was interested in assisting us. When we asked questions, we rarely received clear answers. The response was usually, “Let me find someone,” which became frustrating after a while. We were actually ready to leave without purchasing anything because of the lack of customer service. The only reason we stayed was because I was really excited about the game system. In addition, my girlfriend was interested in purchasing a MacBook. The salesman told us that it would be ready Tuesday, and since we came in on Sunday, we understood that to mean just two days later. After leaving the store, we checked the status of the laptop and discovered that it would not actually be ready for another week. That was extremely disappointing, especially because we were given completely different expectations in the store. Overall, the lack of communication, assistance, and accurate information made what should have been an exciting shopping experience very frustrating. I hope management takes this feedback seriously because customers should feel welcomed, informed, and valued when making significant purchases.

Great service from the Geek squad very helpful

I like best buy alot. I got what I wanted and some points too, however they should be telling customers that the points expires and not for too long.

Purchased a new ear piece headset.