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Frequently Asked Questions About Best Buy Killeen

How do I check product availability at the Killeen Best Buy?
How do I check my order status?
My local Killeen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Killeen stores’ holiday hours?

Recent Reviews

4.0
(3371 reviews)
Ema C
February 18, 2025
1 out of 5
They don't price match from Sam's club. So I had to drive there to buy the electric I was looking for.
Response from Best Buy
February 19, 2025
Hello, Ema, Thank you for reaching out to us here on Google, and taking the time to leave a review. We understand how important a price match can be to us, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64828239 regards, ^Brandon
Tyler M
February 12, 2025
4 out of 5
The employee that was helping me kept trying to convince me to buy monitors that were over $100 more than the budget I told them I was going to stay under.
Ashleigh D
February 07, 2025
4 out of 5
Worst company to purchase electronics from. They will keep what you ordered and send you something for less, then refuse to replace what you actually ordered. Customer support is utterly horrendous. Updated to 4 stars only because I went in to this physical location and both the gentleman at the door and the manager, Brandon, were extremely apologetic of the situation and helpful. The real issue is the 800 support line, not this store or the workers. Do not order online and have it shipped to your house. I called support at least 3 or 4 times and each time I got totally different answers and instructions. Nothing was clear to me until I went to the physical location.
Response from Best Buy
February 07, 2025
Hello, Ashleigh, Thank you for leaving us a review. As a consumer myself, I understand the importance of obtaining support for an order, particularly when the received item differs from the original purchase. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64787963" when reaching out via social media. Thank you, ^Ruby
Weslly V
February 01, 2025
5 out of 5
Most of the time, you have the item you are looking for available and the same value as elsewhere online.

About Best Buy Killeen

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