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Frequently Asked Questions About Best Buy Killeen

How do I check product availability at the Killeen Best Buy?
How do I check my order status?
My local Killeen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Killeen stores’ holiday hours?

Recent Reviews

4.0
(3583 reviews)
Matthew G
April 11, 2026
1 out of 5
Purchased an open box good condition TV Called and messaged Best Buy to insure the TV was not a display unit and was promised by both representatives that it was not a display TV. Rent a uhaul and drive an hour and a half to pick up the TV. Just to be informed that it is a display TV and came with 0 accessories. Bestbuy needs to send me a new TV at the same price or I will be taking them to small claims court.
Response from Best Buy
April 11, 2026
Hello Matthew, Thank you for your review. This is definitely not the experience we want for you, and truly apologize for the misinformation you received before making that trip. While replacing an open-box purchase with a brand new may not be an option, we are happy to look into this further to see if there is anything we can do to help. Feel free to send us a DM or private message on Facebook: https://bby.me/281YkX, Instagram: https://bby.me/wdvaxS, Twitter/X: https://bby.me/jTDVdV. Be sure to mention your Google review 140645.
Jessie B
March 30, 2026
5 out of 5
I have had a wonderful experience in this store. All due to Mr James , he is a very patient and knowledgeable salesman not at any point did hurry or push me to make a decision. He explained all the question that I had in layman's terms
Adrian S
March 27, 2026
5 out of 5
Had to get a new remote for a insignia TV I bought off marketplace. They had it in stock and employees were very helpful.
Debra M
March 23, 2026
5 out of 5
My husband and I went into the store to replace our desktop computer and printer and were greeted by James. He was pleasant, extremely knowledgeable, unhurried, and professional. At no point did it feel as though he was "just making a sale" but catered his suggestions to our needs. He knew just the right questions to ask, educated us in the process, and made himself available, if needed, even after the transaction. He was happy, because WE were happy. If there's a line of customers, wait and ask for James!!

About Best Buy Killeen

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