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Frequently Asked Questions About Best Buy Killeen

How do I check product availability at the Killeen Best Buy?
How do I check my order status?
My local Killeen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Killeen stores’ holiday hours?

Recent Reviews

4.0
(3355 reviews)
PM R
January 15, 2025
4 out of 5
The car audio installers are on point!
Chanel M
January 14, 2025
1 out of 5
Horrible customer service. Tried to purchase a 1200 laptop and a bald headed black guy told me he was tied up
Response from Best Buy
January 14, 2025
Hello, Chanel, Thanks for leaving a review. I hate to hear that your recent visit to one of our Best Buy stores wasn't as positive as we would have liked. We truly aim to provide the best customer service and create an exceptional customer experience in every interaction. So that we can formally document your feedback, and address any additional concerns you may have, please reach out to us via Facebook (facebook.com/BestBuy), Instagram (instagram.com/bestbuy), or Twitter/X (twitter.com/BestBuySupport) in a private message or DM that includes your full name, phone number, and email address, as well as your Google review 64677921. Kind regards, ^Pre
DaNeisha D
January 11, 2025
1 out of 5
Just came in to buy a pair of AirPod pro max’s and asked for someone to open the case and I literally stood there for 15mins waiting and the store wasn’t even packed at all. So I ended up just leaving
Response from Best Buy
January 12, 2025
Hi, DaNeisha, We appreciate you sharing your review with us. Knowing what you want to purchase and then not being able to get service efficiently is not the experience we hope to provide. We would like to follow up with you, as we strive to continuously improve. To help us learn more about your visit, please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review " in your message. Thanks! Regards, ^April
03Boogie
January 11, 2025
5 out of 5
I came in and went looking for computer parts, instantly greeted with great customer service! The worker helped me find information on the part i was looking and I confirmed my purchase because of the return policy and warranty information they provided to me! Ended up coming back the next day because it wasnt working (not their fault, it was a manufacturer error) and I was able to exchange my part super fast for a working one thanks to the help from another worker at the front desk, but I didnt get their names sadly because I was in a hurry to get this working. I will be going back again for my next purchase on computer parts in the future!

About Best Buy Killeen

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