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Frequently Asked Questions About Best Buy Killeen

How do I check product availability at the Killeen Best Buy?
How do I check my order status?
My local Killeen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Killeen stores’ holiday hours?

Recent Reviews

4.0
(3469 reviews)
Marcus
August 15, 2025
2 out of 5
Fairly acceptable store, but the employees always creep me out. I recently went for a repair order, and they looked at, then treated me like I was autistic. If you can't fix it, or do your job, or even offer an explanation or any details, well I'm not coming back; especially when there's much better stores!
Response from Best Buy
August 16, 2025
Hi there, Marcus, Not getting the information you need from a repair agent can be really frustrating. Your device isn't working and you'd like answers and a solution. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 30023. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Regards, ^Meghan
Anna M
August 06, 2025
1 out of 5
Funny to see a review about asking for IDs then I was recently scammed and this store CLEARLY didn’t ask for an ID. Someone was able to use my Best Buy credit card AND debit card just because they had access to my Best Buy account (that they also hacked) START ASKING FOR IDs please. What a mess and lack of common sense.
Response from Best Buy
August 06, 2025
Hi, Anna, Thanks for taking the time to leave a review here on Google. I can understand expecting your credit cards to be protected from unauthorized use. If you would like us to look into this closer, please send us a private message on social media. We would be happy to get you the support you need on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #25337” when reaching out. Regards, ^Ravi
Joey B
August 06, 2025
3 out of 5
Staff was not very helpful
Response from Best Buy
August 06, 2025
Hello Joey, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us and our staff was not helpful. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/ac4meg), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 25285. Thanks, ^ Vanessa
Sara J
August 05, 2025
5 out of 5
Jasmine was absolutely amazing. She was so kind and knowledgeable and I appreciate great service like this.

About Best Buy Killeen

bestbuy.com