Best Buy Victory Lakes

Customer service needs work when geek squad employees lie to your face 🤯 what a shame 😤

Very helpful staff

Very affordable

I have unpleasant experience with this Best Buy store, especially with the way the supervisor (Ms. Cathy) manages my case. I bought the dishwasher at this store via the new Best Buy credit card since I was convinced that I would have the store reward of $80. Later I came back to pay off the credit card balance at the store with my debit card at store and bought the warranty of 3 years for this machine. I had the check-out staff apply the reward $75 of store to my purchase of warranty and then I paid the rest of remaining balance with my debit card. One month later, I received the credit card statement from Best Buy credit card with the balance due of $75. This meant the check-out staff at Best Buy did not apply for the store reward of $75 as they promised when I opened the Best Buy credit card. But the big issue here is the supervisor (Ms. Cathy) did not try to resolve the issue. Fist she blamed me for bringing the statement too late. I just received this first statement yesterday via mail. If you already paid all balance at the store 3 weeks ago, would you still need to look at or expect the statement? Later, she said the store reward was just apply for the purchase in store. I asked her if the warranty service I bought in this store should be considered the purchase in store. She could not answer it clearly. Then she said they did not deal with the Credit card finance company. She has all power/authorization to resolve this case, but she chose to not and did NOT take her job seriously and dishonored the store reward of the Best Buy as promised when convincing the new client to open the Best Buy credit card. Who will trust the store reward of this location in future? Obviously not me anymore. I chose this store to purchase my appliances since I would like to support the local business. With this unpleasant experience, I will NOT do business with this store. Luckily, I opened the credit card statement and found out the fact. What if you did not know you still owe $75 and this balance due will be unpaid for a while and end up moving to the collection team. How bad do you think it will impact your credit score. I will eat this cost. But I would like everyone to know about my case and be aware of the risk that may happen. Thank you for reading my comment.