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Best Buy Victory Lakes
Services Offered
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Frequently Asked Questions About Best Buy Victory Lakes
How do I check product availability at the Victory Lakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Victory Lakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Victory Lakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Victory Lakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2352 reviews)
Alexis M
November 29, 2025
1 out of 5
My recent experience with Wesley at Best Buy was extremely disappointing. His customer service was totally inappropriate, and the delivery process was handled in a completely unprofessional manner. For someone in a higher position, the lack of understanding, communication, and empathy was surprising and unacceptable.
Situations like this highlight the need for additional training to ensure that customers are treated with respect and that issues are handled properly. This experience has definitely impacted my view of the store’s leadership and overall service.
Jacob B
November 27, 2025
5 out of 5
Came in looking for a case for my new 17" gaming laptop as well as an SSD to install in the extra storage slot. The SSD was easy to find, on sale, and came with a free month of Xbox Game Pass Ultimate! Alas, they didn't have a case or backpack in the size I needed, but the associates were so helpful and considerate that they ordered me one at a discounted rate, in my favorite color, and I can pick it up in the next couple of days... AND the backpack came with 3 free months of Apple Music along with 2 feee months of Apple TV, both of which i got to renew and begin using immediately, even though the main item I ordered is nowhere near arriving just yet. The employees truly went above and beyond; I'll be recommending this specific location to everyone I know. Best experience ever at a BB.
Tatum C
November 21, 2025
5 out of 5
Computer guy was great. Actually went beyond just looking up a price on a open box computer, but pulled up the prices on all of them so I could make sure I getting exactly what I wanted.
Chris V
November 09, 2025
1 out of 5
Regret praising the staff for good customer service. Bad experience on this last interaction with them.
Response from Best Buy
November 10, 2025
Hello,
Thanks for reaching out. We're sorry to hear that your recent experience didn't measure up to the past ones. We'd like to learn more about what happened. Please send a private message on one of our social media platforms, Facebook (https://bby.me/pj7wm3), Twitter/X (https://bby.me/s0axma), or Instagram (https://bby.me/ua6zn6), and mention your "Google review #67119" in your message.