Just like every other Best Buy...tons of people asking if they can help, and then providing zero help while shopping and only one "trained" check out person struggling with a long line. Not sure why Best Buy hasn't figured this out yet... So incredibly frustrating. How are they still in business?
Response from Best Buy
July 24, 2026
We understand the frustration when you did not get the experience you were expecting in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/4xjOat), Twitter/X (https://bby.me/fg5vnE), or Instagram (https://bby.me/8OwRsS), and mention your Google review, 192478.
Very quick on their curbside pick up
Be aware you might be quoted the paid membership return policy when purchasing (60 days), but the actual return for non-members is only 15 days.
You're better off purchasing somewhere more consumer friendly; just use the store to see products in person.
Also, almost every product is infested with AI, very limited options.
Response from Best Buy
July 07, 2026
Hello,
Thanks for sharing your feedback with us. We understand being informed the longer return time frame, when you weren't a My Best Buy Plus or My Best Buy Total member, wouldn't be ideal. We'd be happy to look into this and the concerns you had with the product you purchased with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/cpqODX), Twitter/X (https://bby.me/LQWmhj), or Instagram (https://bby.me/1Ty4QU)/ Please also mention your "Google review #184150" in your message.