Ramon G
September 16, 2026
I bought an open-box TV marked in 'Excellent' condition, but it was missing the mount, remote, frame, and all instructions. I was then told if I paid $30 to become a member, they would price-match any store within 60 days. I paid the fee and showed them a lower price at another retailer, but they refused to honor the price-match guarantee anyway. Ultimately, this cost me a loss of time, gas, and $30. I'm giving 2 stars only because they accepted the TV return, but it was an overall awful experience.
Best Buy is terrible! Customer service is terrible. Online support is terrible. Phone trade in support is terrible. Try calling the store, you can't. Go into the store for help and you'll get, "you have to call customer service..." Terrible service. I will NEVER deal with them again. With service like this, they will end up just like Circuit City, OUT OF BUSINESS. That would be the best thing for the world. Best Buy is terrible. My blood pressure will thank them for going out of business too. Zero stars.
Cristina R
September 01, 2026
Mario paumier was awesome! Thank you for your service