Computer guy was great. Actually went beyond just looking up a price on a open box computer, but pulled up the prices on all of them so I could make sure I getting exactly what I wanted.
Regret praising the staff for good customer service. Bad experience on this last interaction with them.
Response from Best Buy
November 10, 2025
Hello,
Thanks for reaching out. We're sorry to hear that your recent experience didn't measure up to the past ones. We'd like to learn more about what happened. Please send a private message on one of our social media platforms, Facebook (https://bby.me/pj7wm3), Twitter/X (https://bby.me/s0axma), or Instagram (https://bby.me/ua6zn6), and mention your "Google review #67119" in your message.
petethemedic
November 08, 2025
I was pleasantly surprised to see that Best Buy, Victory Lakes had people on the floor on a Friday evening to help customers. This is a long loss art.
Josh, young dude with glasses helped me score a open box computer. Unfortunately I have to return it because It won't get past the WIFI setup page. Hindsight says that I should have purchased the new one because I noticed the badly damaged box and purchased it anyway.
Wife went in, thinking phone screen had gone out and she needed to buy a new phone. Within a minute, the saleman explained what could be the problem and showed her how to turn her phone off and back on, solving the problem. No purchase necessary! We'll definitely come back when we need another phone! Thank you, Best Buy!