Best Buy Lewisville

I went to this store passing through the USA to buy 1 product, found the value of ps5 open box attractive, bought the product and returned to my country of origin, arriving in my country, went to enjoy the product I had bought and to my total surprise the ps5 did not work, did all the procedures on the website of the authorized product to reset and try to use it but it did not work, I had to through an acquaintance return the product to the USA to try to exchange it or return it. Then comes my surprise, they sell you a product as a satisfactory open box, but it doesn't work and you can't use 1 day if you want to, and you find that you don't even have the factory warranty, and that if you want to use the product, you have to pay $215. Is this correct? This is how they do it with their consumers, sell a defective product and outside the manufacturer's warranty period. Disappointment is the word to define this store.

Good service

Stolen card used here. Someone broke into my car and neighbors car, stole wallets while at an event, used the credit cards at this Best Buy to literally charge over $10k in merchandise, over 4 transactions and attempted more before credit card fraud kicked in. Why are we not checking identifications for a single purchase over $3800? Why is this Best Buy the place thiefs head to when they have a stolen card? Lack of checking of identification or inside job? Doesn’t matter, they are the place thiefs go to for a reason

i love best buy and their e-waste recycling.