Good selection of TVs and great sales team. The installation service, however, is a different story. I paid $250 to have my Samsung Frame TV installed with the One Connect box concealed (recessed box provided by me). The 3rd party installer showed up 5 hours late at 7:30pm, displayed bad attitude, and made up all these stories to try to get me to pay him more before he does anything. What a scam! I am still waiting for Best Buy to call me back to reschedule the installation.
Do yourself a favor and get a professional service to install or hook up your equipment.
Response from Best Buy
November 29, 2024
Hi there, Tuan,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting your installation service to be performed in a timely and accurate manner.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64493152” when reaching out on social media.
Regards,
^Ravi
StayPropr
November 26, 2024
Quick, friendly and helpful service
Luke-Dakota M
November 25, 2024
It's another best buy, same as all the others, but I love best buy so 5 stars.
Alberto M
November 24, 2024
Customer service on decline, have to hunt for help
Response from Best Buy
November 24, 2024
Hello Alberto,
When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place.
Regards,
^Kristy