Best Buy Lewisville

I went to get something transferred from one phone to the other but he said we can't do that we sind a contract with Samsung not to do that anymore

Very rude salesperson in computer section Lewisville BB, insist to get Best Buy cards that I don't want, many customers looking for help, and wait time is very very long just to ask a question.

Staff here is usually helpful. Dom is the man! He explained how easy in-store Zagg lifetime warranty process was, saving me money on a replacement screen protector. This is my go-to Best Buy store even though I live closer to other locations.

Ordered ~$1,500 in mounts and installation for our TVs after a move. No discounts, no sales, just came in with a simple request. Salesman was very eager, got us in and out in 20-minutes with an appointment for installs a week later. Longer than I hoped, but it is what is. The appointment rolls around and the installers were a no-show. This wasn't third-party delivery, this was GeekSquad, which is supposed to have a better reputation. We couldn't reach our customer "advocate" who told us what we already knew (the delivery was a no show, you don't say?), and the store was absolutely no help. The only option we were given was a new delivery date. We were told there was nothing they could do, and they wouldn't guarantee the new delivery date. Needless to say, we just went to Nebraska Furniture Mart today and got first party delivery / wall mounting next day, and for $50 cheaper. I kick myself for even walking into Best Buy these days, I definitely should have known better. We walked in solely out of convenience, it's about 10 minutes closer than NFM. Never making that mistake again. Best Buy Home Theater revenues have been dropping like a stone for several years now, apparently I just found out why. Edit: Best Buy's social media team replied to this comment offering the exact same "solution" of accepting the delivery / install a week late (conversation attached). Like, why bother replying to this? Could you show people you care any less? If you're not getting a VERY good deal, don't risk it. NFM (10 minutes down the road) mounted the TVs today without incident, faster than Best Buy, and for slightly cheaper.