Best Buy Lewisville

DO NOT SIGN UP FOR A BEST BUY CREDIT CARD. THEIR PROMOTIONS ARE A PYRAMID SCAM, THERE ARE ZERO BENEFITS, AND THEIR EMPLOYEES WILL SAY ANYTHING TO GET YOU TO SIGN UP. When I went to purchase a surface laptop in this store, I was assured that if I applied for the card and used it towards that purchase I would receive 10% off of the purchase in points that could be used back towards the existing balance of the laptop. That is a complete lie. I called customer service and was on the phone with them for close to 2 hours trying to rectify the 10% off I did not receive. They continued to bounce me between customer service departments and eventually told me that I have $120 in credits. They ultimately said that the rewards vouchers sent are “Not valid on prior purchase or as payment on your Best Buy credit card.” The employees at this store clearly have no concept of their credit card program rules and will say anything you need to hear to sign you up.

Service was a little lacking and product I wanted was not in stock.

I would like to share my experience with the excellent customer service we received at Best Buy in Lewisville . We originally visited Best Buy intending to purchase just a stove. However, thanks to the outstanding service we received from Daniel, we ended up purchasing an entire kitchen package, including a stove, dishwasher, refrigerator, and microwave. Daniel was incredibly patient, knowledgeable, and attentive. He took the time to explain the features and differences of each appliance and made sure we understood our options without ever making us feel rushed or pressured. His professionalism and willingness to help made such a positive impression that we felt confident expanding our purchase from one appliance to four. We are very happy with our purchases! We did have an unfortunate experience with the first installation team. It seemed that they were not willing or prepared to properly complete the installation, which was disappointing. However, when we explained the situation to Daniel, he immediately took care of it. He listened to our concerns and arranged for another team to come out. The second team was absolutely wonderful and went above and beyond, completely turning the situation around and exceeding our expectations by 100%. Thank you, Daniel, for your exceptional customer service, patience, and dedication to making sure we were taken care of. We truly appreciate the time and attention you gave us throughout the entire process. It was a pleasure working with you, and we are very happy with our experience and our new appliances. Thank you again, Daniel, and many blessings to you!

Been coming to this location for years Before moving and we just moved back in town. Went in the Lewisville Location to get three large TVs. ( Not a single person walked up and asked if they could help me. I finally had to go get somebody. ) and Was told they couldn’t get two of them because they are no longer available anywhere and I left and went home and found them right online at another location. Order three TVs one was at the store. The same-day pick up is a lie. Called all three location. Make sure that the TVs are ready for pick up the next day since I had to drive an hour to pick up a truck. And the Lewsiville Was the last pick up and when I got there, they said the order has been canceled and the TV is not in the store. The cowardly managers wouldn’t come out and talk to me and I left a message and they won’t even call you back. Corporate needs to have a big look into the store.