Sheryl G
December 01, 2025
On 11/26/2025 I purchase a Google Pixel call phone and I cannot say enough about the wonderful service I received specifically employee David! He was so kind, pleasant, patient and helpful in transferring info etc... I believe David also helped me in purchasing a several months ago. I will be purchasing another TV in a few months and will request David. I have purchased many items from this Best Buy over the decades and can honestly say I have not had a bad experience. Thank you for caring!
Employees were super helpful.
Lawrence S
November 30, 2025
I was AMAZED by the in-depth knowledge and time Nathan Auflick at the Best Buy Lewisville, TX store took with me to showcase the various differences and features from all the TVs. What a Pro who was NOT just trying to sell me a TV but to educate me to help me make a very informed decision. Thank You ! I went in skeptic and came out a Big Fan of this store and this TV Specialist - Ask for Nathan, He's your "Best Buy" !
Review Title: Customers Deserve Better — TotalTech Is Not Worth It
I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong.
Unfortunately, when my Samsung refrigerator failed, Best Buy and Samsung both pushed repairs out more than a week — while I had no working fridge and no food at home. I hired a licensed technician myself for $89 because TotalTech would have charged far more and still couldn’t get to me in time.
I asked Best Buy for reimbursement of the $89 service fee and a small amount toward the food spoilage. They denied everything.
This experience showed me that TotalTech doesn’t offer the support customers are led to believe it does. Worse, after years of loyalty, Best Buy couldn’t offer even the smallest gesture of goodwill.
Other retailers — including Home Depot — offer 5-year Allstate protection plans for around $225 that actually cover everything, are honored without a fight, and consistently support veterans. My experience showed Best Buy does not.
I’ve canceled my TotalTech membership and will not be returning. I’m sharing this so other customers can make informed decisions before spending their money.