Frequently Asked Questions About Best Buy Lewisville
How do I check product availability at the Lewisville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lewisville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lewisville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lewisville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5125 reviews)
Community G
November 11, 2026
3 out of 5
They were confused about where to locate different items which slowed down my progress
Response from Best Buy
November 11, 2026
Hello,
Thanks for taking the time to share your experience. We understand time is valuable and having it take longer than expected to be able to complete your purchase, wouldn't be ideal. We'd be happy to look into this further with you to ensure that your feedback reaches the right people.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/x35NWR), Twitter/X (https://bby.me/BfnBh1), or Instagram (https://bby.me/SORAN1). Be sure to mention "Google review 253592" in your message.
Nach0 B
November 11, 2026
1 out of 5
I bought an IBUYPOWER PC from this BestBuy location. PC was completely shut off and somehow managed to get fried during an outage. Yesterday I bought a new power supply from the exact same location. When leaving they said if I had any issues I could bring my PC and power supply and they would 100% be happy to help set it up for me for FREE because of my TOTAL membership. Well I got all the way to the motherboard pin connector mind you that is literally ALL I needed help with disconnecting. I'm having trouble disconnecting it so I take it first thing 10AM. I politely asked if I could get quick bench help unless I already have people in front of me because I don't want to get in the way and that would be extremely rude. A simple "No, I'm sorry. There are too many people ahead of you." would have been great. Unfortunately I was lied to and told I would be charged for a FULL PC BUILD just to disconnect that cord and would need to create a ticket. WARNING: DO NOT WASTE YOUR TIME OR MONEY HERE AT GEEK SQUAD. I WILL BE HAPPILY CANCELLING MY TOTAL MEMBERSHIP!! THEY ARE *S C A M M I N G*
Response from Best Buy
November 11, 2026
Hello, Nacho,
Thank you for sharing your concerns with the response at the Lewisville, TX Best Buy location while you were wanting to have some support with your desktop. We would be glad to assist you with setting up an appointment, filing a complaint on the experience you had in store, and checking on the possible cost for assistance in store with your my Best Buy Total membership. Please reach out with Review 253551 for support.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport