Good in-store experience but TERRIBLE experience with an appliance exchange. I’ve spent 3 entire days waiting for an uninstall, new delivery, and installation and several hours on the phone. Tonight I finally found out that a manager at this Lewisville store canceled my delivery at the last minute, but I still got notifications all day that they were coming. There’s the phone number to call for Geek Squad but then there’s a parallel foreign company that does the dispatch. The number to the store just goes to a national line. It’s a train wreck. What’s really bad is that the agents can see the train wreck coming and keep thinking they’re fixing the problem, but the same thing happens again. Several days, reschedules, conversations, and still not resolved. Best Buy has a deep disaster on their hands and a lot of redundancy that’s bad for customers and bad for them.
Response from Best Buy
November 15, 2025
Hello, Tracy,
Thank you for sharing your concerns with your appliance exchange. We can understand that having concerns can be difficult, and you can certainly reach out to us on any of our social media profiles below with Review 69747 for support with any concerns.
Facebook (https://bby.me/xng7nk), Twitter/X (https://bby.me/w9hyf9), Instagram (https://bby.me/5mn33n)
Jelani H
November 14, 2025
I was assisted by a Geek Squad employee named Roy. He helped with figure out a software issue I was having with my PC after doing diagnostics. He gave good advice on next steps as well as options to take that would be cheaper for me!
In stock and ready to take home.
FABTHIS F
November 13, 2025
A lot of good deals right now. Getting ready for Black Friday