Best Buy Lewisville

I ordered a Samsung Music Frame in open box “excellent” condition only for it to be missing all the accessories. No manual, no power cord, nothing. It is clear the employees at this location did not inspect this open box item. The actual frame is broken and chipped. Definitely not “excellent” condition. If any of your orders ship out from this location, cancel them. Unless you want to deal with major service failures, I would not purchase anything from this location.

Big store with a wide selection of products, from cell phones to household appliances. However, I didn’t find what I was looking for. Despite the large number of employees, no one approached me to offer assistance.

I am writing to formally report an extremely disappointing experience I had at your store recently. I waited in the store for over 10 minutes for assistance, and during that time multiple employees walked by me without offering any help. One employee told me he would find someone to assist me, but no one ever came. Another employee working at a register said he was from appliances and could not really help me, but he did make an announcement over the speaker for someone from electronics. Despite that, no one ever responded. To make matters worse, I observed two employees look down the aisle where I was waiting and continue walking without acknowledging me. The employee at the register repeatedly stated that he did not have a key to help me access the items I wanted. When I said I might just go to another store, he laughed and said, “OK.” I came to the store intending to purchase the new Ray-Ban Meta Smart Glasses and an Oura Ring, but no one seemed interested in helping me complete my purchase. Based on how I was treated, while other customers—primarily white or Latino—were being assisted in multiple areas, I felt racially profiled as an African-American customer. I was standing at the front of the store asking for help, yet I was ignored repeatedly while others were assisted. After leaving, I called customer service and requested that a manager call me back regarding the incident. Unfortunately, I never received a callback. This experience was humiliating, frustrating, and unacceptable. I expect better treatment from your company and would appreciate a prompt response regarding how this matter will be addressed.

The TV guys know their stuff. LG and Samsung rep know their products well.