Best Buy Longview

Horrible..I stood in the back looking at gaming monitors for about 30 minutes and three employees looked right at me and never asked if I needed help or anything..and they wasn't busy at all...very disappointing

Had an appointment to get my smart phone battery replaced. Got there 15 minutes before my appointment time. Only had one person working. Waited in line about 45 minutes before I had enough and left. Six people were there by then. No line by then just people circled around the counter. Will never patronize this store again.

If I could put 0 stars I would. The associates that I've talked to at the Longview location are not to blame. They have been very helpful, but the corporate enterprise is absolutely dogwater stupid. Do not talk to them. The AI chat bot is borderline useless besides wasting HOURS to get connected to the store you need. Don't expect to talk to anybody you actually want to talk to. Don't expect to get proper geek squad repairs complete from their service center in Kentucky. The repair policy for my laptop has sent me to the location in person on 4 separate occasions (1hr trip each way), and they have messed up the repairs and parts EVERY SINGLE TIME -- leaving me to eat the waste of time and gas. Don't buy any hardware from this company. The repair and replacement policies are abusive to the end consumer and an absolute hell to deal with.

Simply phenomenal service at this Best Buy. I purchased a computer that ended up having an issue, and while they couldn’t complete the repair the same day, they immediately made it right. They exchanged it without any hassle and even overnighted a replacement to me while I was more than 1,000 miles from home. That level of customer service is incredibly rare these days. Huge thanks to the team for going above and beyond. You simply can’t beat service like this.