Best Buy Longview

I purchased an item that malfunctioned for no clear reason after only a few uses. The item was very expensive, so I went to the store today in hopes for a solution, even though I knew it was a complicated situation. One of the managers, Erica, literally spent 20 minutes trying to find a solution (all while simultaneously training 4 new employees & running 2 registers). I left very satisfied. She went above and beyond to help me & resolve the issue! It definitely encouraged me to make my larger electronic purchases at this store, instead of online in the future. She is an asset to the Longview, Tx store.

Cashiers on their cell phones surfing tik tok not doing their job and then taking people who just walked up rather than the ones who have been waiting in line. Customer service girl “rocky” simply cannot get over her feelings and take care of the transaction after being told about this. Instead of simply saying sorry about that and taking care of the issue, she has to repeatedly stop to talk trash prolonging and exacerbating the negative interaction. This is how you became amazons showroom. Your company is in bad shape fiscally and you choose to be rude instead of helping a customer. Your failures in leadership are extremely apparent in your customer service. Do better.

Lady working the front check out counter today around 12:15 seems to be picking and choosing who can buy just one Pokemon item or more than one. She limited me to one yet my friend walked in 15mins later and was able to purchase both items I was told I couldn’t purchase because they had the same SKU… this will be reported to corporate as your employees can’t pick and choose who they want to sell products to.

Erica and Jaden were courteous, knowledgeable, and patient! Exceptional customer service!