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Frequently Asked Questions About Best Buy Longview
How do I check product availability at the Longview Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Longview Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Longview stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Longview Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2943 reviews)
Mariana F
July 16, 2026
5 out of 5
Muy bueno
Keeth J
July 15, 2026
4 out of 5
For all of your electric gadgets and appliances, price comparison is good you can't beat it.
JD T
July 03, 2026
1 out of 5
I would warn anyone thinking about buying from Best Buy to be careful with their warranty and repair process.
I brought my gaming system in because it would not turn on, and it was still under the manufacturer warranty. The system was sent out, and I was later told it was damaged during shipment back to the store. I was told over the phone to come into the store and that they would replace it with a new one.
Once I got there, they would only offer me store credit. Store credit would have been fine if the price had not gone up since I originally purchased the system. Now it would cost me around $600 extra just to replace the same system.
That is not customer service. I did everything I was supposed to do, and now I am the one left paying more because of damage that happened during their process. Once I use this store credit, I will never buy from Best Buy again.
Response from Best Buy
July 03, 2026
Hi,
Thanks for leaving your feedback and detailing your experience. It's unfortunate that your device was damaged during shipping. We understand why you would be frustrated. We are happy to take a look into this matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 182170 in your message to us.
X: https://bby.me/rsE095
Facebook: https://bby.me/9kdDt6
Instagram: https://bby.me/IN6OVE
Elizabeth O
July 01, 2026
5 out of 5
The Geek Squad guy was great, just don't try to schedule an appointment by phone or you get a snippy AI woman who can't find your phone number and is going to just "suggest" you schedule your appointment online. You have to schedule an appointment just to pick up something you had repaired, and it's not real easy to navigate online for that either.