My wife found a replacement MacBook for her dead. She a
Matthew L
October 02, 2025
Extremely disappointed with Best Buy’s customer service. I’ve called multiple times today regarding my delivery, and I was hung up on three times. Each time I finally got through, the reps were dismissive and sarcastic instead of trying to help. Nobody could give me a clear answer or solution, and I’m still left without the product I paid for. Customers shouldn’t be treated this way when they’re just asking for updates on their orders.”
Response from Best Buy
October 02, 2025
Hello,
Thanks for taking the time to share your review with us. We can understand not being able to get clear information regarding the status of your delivery, isn't ideal. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/zgz0i8), Twitter/X (https://bby.me/fb58yq), or Instagram (https://bby.me/ligkjd), and mention your "Google review #50901" we'll be happy to look into this with you.
It's an amazing store of course but extremely over priced. Same stuff but 2 to 3 times the price of other stores.
Michael F
September 29, 2025
Folks here are always super helpful and polite. Willing to help you and make you feel welcome. This is a rare commodity in retail business these days. Thanks for being you Best Buy Longview!