Best Buy Longview

Ordered two TVs from this store, and I put two names on it to pick up, Because neither one of these people had access to my Best Buy account, they would not allow them to pick up the TVs Without a barcode. So I had to drive 4 1/2 hours to pick these up. When I spoke with the so-called manager, she laughed in my face and said she didn’t know what to tell me. She is the absolute rudest person, and does not need to be in a manager Position. This is not how you treat customers, especially in this situation

You buy something that’s expensive you expect to get all the equipment that’s supposed to go with your iPad like a charger I paid a lot of money for this IPAD and I won’t buy nothing else from here it’s crazy how places like this get over on people oh I did call and they said that I could do a refund and repurchase the item that’s crazy to all I want is a charger I don’t even want to give them a one star and no I’m not going to go anywhere to do anything I’ve read the reviews y’all need to look up my name and send me a Apple ipad charger not the old style the new style charger make it right people spend lots of money at your establishment the right thing to do is reach out to fix the problem y’all created

I found the item I wanted Very friendly helpful staff

I didn’t realize how much of a breath of fresh air this store was until a recent encounter at other location. It’s always a quick convenient experience! I never have to over explain or walk paid employees through a process they should already know. They are always helpful and informed on products and services. I didn’t get lady’s name but she offered my puppy treats which was so appreciated! I won’t be going to another location if I absolutely don’t have to!