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Best Buy Longview
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Longview
How do I check product availability at the Longview Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Longview Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Longview stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Longview Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2792 reviews)
Chanthou B
August 03, 2025
3 out of 5
I went to return my cable Internet that I bought 20 days ago at the store because it was too long or exchange for short one. They said “ you can not returns or exchange after 15 day” . I am very disappointed. I have been shopping with Best Buy for over 20 years. Walmart accepts returns 30 days. Be aware when you are buying stuff at Best Buy. They want me to update to membership plus cost $50 to able to return or exchange for 60 days. I said no. I guess I’ll be shopping more at Walmart.
Response from Best Buy
August 03, 2025
Hello,
Thank you for providing feedback on Google. Being declined for exchange or return due to being outside the return policy is frustrating. Feel free to reach out through social media private links below. When you are reaching out mention "Google Review #24199", provide details about your review, along with your full name, email, and phone number.
Facebook (https://bby.me/4h945s)
Twitter/X (https://bby.me/4ejtjf)
Instagram (https://bby.me/2dvpgp)
Here to assist,
^ Jay
Daniel B
July 27, 2025
1 out of 5
Customer service is so shitty, the robot runs you in circles then puts you on hold for 15 minutes. Longview best buy is NOT that busy
Response from Best Buy
July 27, 2025
Hello, Daniel,
Thank you for reaching out to us here and taking the time to share this feedback. We understand how important excellent customer service can be to our experience, and we would be happy to take a closer look into this with you to document any additional feedback you may have. To continue, please send us a private message or DM at one of Social pages below with your full name, phone number, and email. We look forward to assisting you there!
Regards,
^ Brandon
Facebook (https://bby.me/wlypfr)
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CE
July 26, 2025
5 out of 5
Best Buy consistently provides exceptional customer service. The television department demonstrates extensive product knowledge. Highly recommend!
Elizabeth M
July 22, 2025
5 out of 5
Polite and very helpful.