The Geek Squad guy was great, just don't try to schedule an appointment by phone or you get a snippy AI woman who can't find your phone number and is going to just "suggest" you schedule your appointment online. You have to schedule an appointment just to pick up something you had repaired, and it's not real easy to navigate online for that either.
You can no longer speak to the actual store. Instead you have to speak to an AI system that asks you to excuse it for making mistakes. If you ask for a real person the AI system will run you in circles for 5 minutes then you get sent to a person that does not speak American English and can’t understand you. Also, do not expect to pick up anything you purchased at the Longview store, irreguardless of whether or not the store has it in stock. Worst experience ever. Best Buy has lost our business.
Response from Best Buy
June 30, 2026
Hello,
Thanks for taking the time to review your recent experience. We understand not being able to speak with someone at your local store or get the items you ordered, isn't a welcome experience.
We'd like to look into this further with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/0jkBMF), Twitter/X (https://bby.me/Jc12af), or Instagram (https://bby.me/gQAY79). Please also refer to your "Google review #180382" in your message.
I love the Geek Squad that is on site here! They have helped me so much with their knowledge and assistance!