Frequently Asked Questions About Best Buy Longview
How do I check product availability at the Longview Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Longview Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Longview stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Longview Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2861 reviews)
ben T
January 05, 2026
3 out of 5
Very bad customer service. Waited 15 minutes for help to find a stereo, just for them to lie to me about it and try and up sell me a very expensive stereo
Response from Best Buy
January 05, 2026
Hi,
We understand that waiting a long time for help is never ideal. It's unfortunate that your experience was a negative one. We would like to hear more about your recent visit and document your feedback. Please connect with a Best Buy representative by sending a private message to us on one of the below social media platforms. You may also include the Google review number 100727 in your message to us.
X: https://bby.me/h76cle
Facebook: https://bby.me/ei22xi
Instagram: https://bby.me/zfz55t
James P
January 02, 2026
1 out of 5
What I wanted wasn't in stock
Response from Best Buy
January 02, 2026
Hello, James,
Thank you for taking the time to leave feedback for us.
We would be happy to assist you with finding the item you were looking for.
To get started, send us a private message on any of the following social media platforms: Facebook (https://bby.me/b738to), X (https://bby.me/sst2mg), or Instagram (https://bby.me/4vd6vp).
Be sure to mention “Google review #99502” in your social media message.
We look forward to assisting you!
Michael I
December 30, 2025
5 out of 5
Great service and selection. Love the experience at Best buy. The staff was knowledgeable and helpful