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Frequently Asked Questions About Best Buy Longview

How do I check product availability at the Longview Best Buy?
How do I check my order status?
My local Longview Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Longview stores’ holiday hours?

Recent Reviews

4.1
(2866 reviews)
Stephen B
January 20, 2026
2 out of 5
Not much stock in the store, and good luck on getting an associate to help. They were not very busy, but the associates just stood around in groups and talked or on their phones. Do better Bestbuy!!!
Response from Best Buy
January 20, 2026
Hello, Stephen, Thank you for sharing your concerns with your experience in the Best Buy store in Longview, TX. We can understand that having any difficulty getting support in store can be difficult. Please reach out to us on any of our social media profiles below with Review 106970. Facebook (https://bby.me/406n84) Twitter/X (https://bby.me/39da47) Instagram (https://bby.me/pi53kj)
Taklon
January 15, 2026
5 out of 5
Affordable
Luke A
January 08, 2026
1 out of 5
Workers are so unhelpful.
Response from Best Buy
January 08, 2026
Hello, thank you for sharing a review with us here. When shopping in store you definitely expect to be able to receive assistance before making your actual purchase. Can you please reach out to us on Facebook (https://bby.me/i40mbz), Twitter/X (https://bby.me/9m4a6g), or Instagram (https://bby.me/vlorl3) with more information about your experience? Please begin your message with "This is regarding my Google Review #102318".
ben T
January 05, 2026
3 out of 5
Very bad customer service. Waited 15 minutes for help to find a stereo, just for them to lie to me about it and try and up sell me a very expensive stereo
Response from Best Buy
January 05, 2026
Hi, We understand that waiting a long time for help is never ideal. It's unfortunate that your experience was a negative one. We would like to hear more about your recent visit and document your feedback. Please connect with a Best Buy representative by sending a private message to us on one of the below social media platforms. You may also include the Google review number 100727 in your message to us. X: https://bby.me/h76cle Facebook: https://bby.me/ei22xi Instagram: https://bby.me/zfz55t

About Best Buy Longview

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