Great service, very good selection, good prices. Competitive with Amazon, easier returns.
Store operation is off. Several incidents over two years. Many mistakes and communication problems exist. I will not go there again. One hand doesn't know about the other. It is horrible.
Response from Best Buy
February 27, 2026
Hey there, Nora,
We understand your frustrations surrounding the problems you have faced at one of our locations. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/cxuw2u), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #122661".
Nelson B
February 24, 2026
refused to price match amazon in store, drove home and ordered online to price match, tried to call into store but only call centers answer so i drove back to the store to pickup but they sold the inventory they had during the 30min it took me to order online the day prior (or lying). Now I have to wait a week and drive all the way back to the store for $2000 in products that magically disappeared from inventory in under 30min. Buy anywhere else but best buy. 20 year Best Buy customer, never again.
Response from Best Buy
February 24, 2026
Good Evening, Nelson,
We definitely understand how you are feeling after an issue occurred while looking to price match a new purchase. We would be happy to partner with you directly and review this situation in depth. Please start by sending us a private message on social media, so our team can help. Make sure that you include your Google review case ID in your message: #121424.
- Facebook (https://bby.me/tdqz1n)
- Twitter/X (https://bby.me/io1k85)
- Instagram (https://bby.me/v8giim)
Michael P
February 19, 2026
Had the wifi router I needed at a good price.