Best Buy Longview

I would warn anyone thinking about buying from Best Buy to be careful with their warranty and repair process. I brought my gaming system in because it would not turn on, and it was still under the manufacturer warranty. The system was sent out, and I was later told it was damaged during shipment back to the store. I was told over the phone to come into the store and that they would replace it with a new one. Once I got there, they would only offer me store credit. Store credit would have been fine if the price had not gone up since I originally purchased the system. Now it would cost me around $600 extra just to replace the same system. That is not customer service. I did everything I was supposed to do, and now I am the one left paying more because of damage that happened during their process. Once I use this store credit, I will never buy from Best Buy again.

The Geek Squad guy was great, just don't try to schedule an appointment by phone or you get a snippy AI woman who can't find your phone number and is going to just "suggest" you schedule your appointment online. You have to schedule an appointment just to pick up something you had repaired, and it's not real easy to navigate online for that either.

You can no longer speak to the actual store. Instead you have to speak to an AI system that asks you to excuse it for making mistakes. If you ask for a real person the AI system will run you in circles for 5 minutes then you get sent to a person that does not speak American English and can’t understand you. Also, do not expect to pick up anything you purchased at the Longview store, irreguardless of whether or not the store has it in stock. Worst experience ever. Best Buy has lost our business.

I love the Geek Squad that is on site here! They have helped me so much with their knowledge and assistance!