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Best Buy Longview
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Longview
How do I check product availability at the Longview Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Longview Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Longview stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Longview Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2714 reviews)
Dulce T
February 20, 2025
1 out of 5
So yes, yesterday was my son’s birthday and I decided to drive from Marshall tx to Best Buy in Longview tx
That lady at the front desk was rude. I was talking to her and she didn’t even acknowledge me so I just paid for my stuff and left the damn store. This is disgusting. I spen 600 on some Apple headphones and the customer service is horrible like I’m not asking for anything and the only reason I went up there because it was my son’s birthday and I had to buy him the headphones. You’re rude. I will never be back in I will continue buying an online. It’s better than having rude faces and ugly faces. Look at me when I’m just there to spend money. Disgusting.
Melissa D
February 18, 2025
3 out of 5
Not the best CS.... Had to search and find what we needed without anyone to offer help... yes I could have asked, but the store was slow, and csr just standing around talking... 🤷🏼♀️
Response from Best Buy
February 18, 2025
Hello there, Melissa!
Thank you for taking the time to reach out on Google with a review. We are committed to providing friendly and approachable service in-store that ensures you leave with what you need and that your time is respected. In a situation similar to the one you have detailed, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64827701 in your message.
Here are the links to our social meida pages: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
We look forward to hearing from you.
Sincerely,
^Ryan
William A
February 14, 2025
1 out of 5
When you call the local number. You don't get the store . You get a call center and they can't even connect you to the store .Why does the store have phones if you can use them?
Response from Best Buy
February 14, 2025
Hello, William,
Thank you for providing your feedback on Google. Not being able to contact the store is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64814093", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Micheal H
February 14, 2025
5 out of 5
There salemen real knowledgeable on product we needed and we bought it