Best Buy Lubbock

Alot of missing product and didnt have alot of variety compared to other bestbuy stores

Holy cow, how many different steps to checking out can corporate desk jockeys dream up? Every single aspect of the sale that they can think of from warranties to registration to everything else adds more and more steps and decisions and reading fine print in the checkout not only does that make one person's check out take forever it's multiplied over every single person in line. Calm down Best buy, you're doing way too much.

I came in for a online pick-up and a staff member was rude from the start. I came inside with ID and proper proof of purchase and email. I showed all requirement field of proof that that is me. She tells me next time you come in make sure you have the right name on the app and ID match. Then she says she'll let it slide for now, but when she sees the price for the item. Ooh now she says "I just looked at the price of the item" I need to make sure again my email, phone number in a rude way. Even though I signed in on the app show proof about the item barcode scan so they can book me in for picked-up. The app is to purchase an item with the name and barcode scan from the app that is given to the employee with the proof they purchased it. I told her the name on the account. She could've just told me what's the last name on the account which is my actual last name for verification. It's a simple thing that could've been prevented. Then kindly she could at least say "I would recommend a name change on your account or I could change it for you". I'm only giving 2 stars because I purchased another item that I purchased in-store from a different employee that was nicer than the employee at the front store desk pick up line. That day ruined my day and not satisfied. Employees got to remember that every customer satisfaction starts when they walk through the doors. This isn't relevant but I work 8-15 hours a day during the week(over-night, graveyard-shift) and I don't act that way to customers on a fast-food industry level that's open 24 hours a day with higher demand in controlled emotions.

Absolute trash store. They won’t let you call to talk to someone at the Lubbock store and the customer service reps for Best Buy are liars and worthless to talk to. TERRRIBLE CUSTOMER SERVICE. I’ll for sure never shop at Best Buy.