Diamond R
February 09, 2025
I like this Best Buy. A good selection of items, with fairly good customer service.
Horrible customer service without a receipt they refuse to do anything not even store credit. They don't even care.
Response from Best Buy
February 05, 2025
Hello, TJ,
Thank you for leaving us a review. As a consumer myself, I understand the importance of having assistance when it comes to returns or exchanges. We appreciate your feedback and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #647777283" when reaching out via social media.
Thank you,
^Ruby
Best Buy / Geek Squad - Just say NO! I paid $180 for their yearly protection plan. They don’t answer the phone, they don’t want to talk to you. You have to get an appointment and maybe 4 - 5 days later take your equipment in and leave it. When you finally get to pick it up, you don’t get to talk to the repairman, you just take your equipment home and if it still doesn’t work, you can’t call anyone, you get another appointment and repeat the process. I bought a new $400 printer which did NOT set up like the salesman told me it would, and it had some serious issues. I took it in and was told that they don’t fix printers there, they have to come to my house for an extra charge of $100. Yes, even though it was under warranty AND I have a protection plan. My computer was acting flaky and finally wouldn’t come on. I got the appointment, took it in, and 6 days later went to pick it up. They said they couldn’t work on it because it wouldn’t come on. Hello? The Geek Squad doesn’t fix things unless they work? This is what I get for my protection plan? They said I need to buy a new one. From them! I called Jeff Barker at JBCS. He answered the phone in person and talked to me. Said to bring it in to him that day. I took it in and stood next to him as he took it apart and started his diagnosis. In 2 or 3 minutes he said the power supply was bad. He also suggested I replace the hard drive with solid state memory. In just a few days I picked it up and it runs BETTER than new. So much faster and quieter. And I thought his charge was very reasonable. And for free he loaded a browser which I now use 75% of the time (besides Chrome) because it has built-in ad-blocking. Best Buy / Geek Squad? Just say NO!
Response from Best Buy
January 30, 2025
Hi Mike,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you've had all these issues with you tech, and getting them repaired, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64753694.
Thanks,
^Caleb
Ordered a computer for school because mine crapped out a week into my semester. Went to look at computers and they didn’t have any in stock but I ordered one because the employee I talked to said it would be here in two days. It’s been a week now and I still do not have my computer. Never purchasing anything from best buy again because they just lie to sell things.
Response from Best Buy
January 28, 2025
Good Evening, Liz.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64746631" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey