Disappointed by the lack of product knowledge here.
A worker confidently tried to tell me that wired earbuds/IEMs can't match AirPods in sound quality and that a wired connection only helps with latency. If you even remotely care about audio gear, avoid BestBuy entirely. The staff cares more about feeling like they’re right instead of being accurate.
The only reason this isn't a one-star review is because I walked away with a valuable piece of knowledge, don't shop here anymore.
Tried calling they have an AI answering the phone wouldn’t direct me to anyone absolutely a horrible experience don’t waste your time any of the smaller shops around town have much better service
Response from Best Buy
October 02, 2026
Hello,
Thank you for taking the time to leave a review, we value your feedback. I can certainly understand how disappointing it would be when you're trying to reach someone for assistance and are unable to get the support you're looking for through the phone system. If you would like us to look into your experience further, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #229414" when reaching out.
They have a good variety of things we were looking for like tripods and interview microphones. Also their 3 D printers are priced really well right now.
It’s hard to find anyone to help you. We were wanting a new iPad, but couldn’t get any help. Ended up going to Walmart.
Response from Best Buy
September 23, 2026
Hi,
Thank you for sharing your feedback. When you're ready to make a purchase, being able to quickly connect with a knowledgeable associate can make all the difference. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (https://bby.me/RYudmf)
Twitter/X (https://bby.me/I9VmhC)
Instagram (https://bby.me/RBW8bw)
Please mention the phrase “Google Review #225658” when reaching out on social media.