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Frequently Asked Questions About Best Buy Lubbock

How do I check product availability at the Lubbock Best Buy?
How do I check my order status?
My local Lubbock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lubbock stores’ holiday hours?

Recent Reviews

4.1
(4469 reviews)
Charolette S
December 29, 2025
1 out of 5
I purchased two new phones at this location and paid them to handle the phone transfer and set up. After two hours in the store they had accomplished nothing but completely messing everything up. I walked out of the store with zero phones that actually worked and am still trying to get the issue resolved two days later. The employees were completely incompetent and had no understanding of what customer service even meant. I will never do business with them again.
Response from Best Buy
December 29, 2025
We understand the frustration when your new phone purchase does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ainpyv), Twitter/X (https://bby.me/q6jkxi), or Instagram (https://bby.me/ewv8nb), and mention your Google review, 97146.
Kay V
December 27, 2025
2 out of 5
Arnie in Geek in squad didn’t seem like he wanted to help and or do his job. This was the first time for me having a not so good experience in the Geek Squad. He seems bothered when i asked questions. I prefer to get someone else next time to help. I prefer Tyler in Geek squad he always helpful and nice.
Response from Best Buy
December 28, 2025
Hello. Thank you for taking the time to reach out and share your different experiences regarding Geek Squad and the service received. We would like to get this documented and help if needed. Please feel free to reach out to us on Facebook (https://bby.me/cfpqnn), Twitter/X (https://bby.me/niwnu4), or Instagram (https://bby.me/f1hjqk) to do so. If you do reach out, please be sure to include Google Review number 96403. Thank you.
R C
December 26, 2025
5 out of 5
Even on the day after Xmas when the store was very busy we got excellent service from a knowledgeable associate. Great buying experience.
S S
December 26, 2025
5 out of 5
Sean & Elvis were super helpful and friendly in ensuring I got my Dyson I had been looking everywhere for. Thanks guys!

About Best Buy Lubbock

bestbuy.com