Best Buy Lubbock

My pc randomly stopped working so on impulse I decided to call Best Buy and find out what they charge for just a diagnostic test and afterwards just fix it myself. The customer service rep immediately said it was free and I being surprised asked for confirmation and he said yes, for a diagnostic test, it’s free. So i decided to take the trip which well is over an hour, and when I arrived lo and behold the cost after tax is $109 just for the diagnostic test. I paid reluctantly and a couple of days later I called to see the progress and after giving the needed information, apparently the guy at the counter didn’t even enter the order properly. I was pretty stupid this time and didn’t even get a receipt or some sort of proof of purchase, so I worried all day that I might not even be able to reclaim my pc. I made the drive all the way back, and found out the order was in their work logs but the guy at the counter figured that to access it I just needed to give the customer service rep the work order number, so he gave me a receipt, and I left without my pc again. Today was finally the day to go pickup my pc so I looked over the receipt more carefully, and I realized that on the first day, when I brought my pc to the store, the guy at the counter had entered ALL of my information wrong. My last name had an extra letter, my email had an extra letter, and my phone number had one digit wrong. If ONE GUY had listened more carefully or at least tried to confirm my information, I could’ve saved myself a ton of gas and days of worry. I would’ve give a 2 star but then I realized that I paid $109 and a very unnecessary amount of gas just for the repair guys to mess around with some of my PCs power cables and got it working again, WHICH I COULD’VE FIGURED BY MYSELF. Now while it might be easy to say I hold most of the blame for that part, remember that the customer service rep told me the diagnostic was free of charge, so who can blame me for jumping at the chance to get an expert to look at my PC for free. Perhaps next time I’ll just keep in mind that if something is free, your the product. Thanks for looking through my rant, if you need something from Best Buy, go for it, but don’t go knocking at the geek squads door or you’ll leave disappointed.

Too many employees standing around doing nothing. Can't get anyone to help you. Guy at front will send you to the right department and then no one shows up to help.

Bien pero no tenían lo que buscaba

Walked in looking for a dash cam and could not get any help. Asked the guy at the door and he supposedly paged someone 15 minutes later went to the geek squad counter and a gentlemen tried to help us he went to the guy at the door a d the guy was bothered by us asking again and was rude to his colleague. Needless to say we walked out empty handed.