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Frequently Asked Questions About Best Buy Lubbock

How do I check product availability at the Lubbock Best Buy?
How do I check my order status?
My local Lubbock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lubbock stores’ holiday hours?

Recent Reviews

4.1
(4474 reviews)
Heather P
January 01, 2026
5 out of 5
Curbside is convenient and fast.
Robert T
January 01, 2026
1 out of 5
The name should be changed to Worst Buy. The customer service is horrendous. Front end staff has no knowledge of what they are scheduling or selling. Phone system is useless. This store is built on lying to its customers.
Dalton G
December 31, 2025
5 out of 5
Pick up orders were quick and easy. Friendly staff. Lucas @ the Geek Squad is badass and can hook you up with whatever electronic need you may have. Highly recommend.
Charolette S
December 29, 2025
1 out of 5
I purchased two new phones at this location and paid them to handle the phone transfer and set up. After two hours in the store they had accomplished nothing but completely messing everything up. I walked out of the store with zero phones that actually worked and am still trying to get the issue resolved two days later. The employees were completely incompetent and had no understanding of what customer service even meant. I will never do business with them again.
Response from Best Buy
December 29, 2025
We understand the frustration when your new phone purchase does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ainpyv), Twitter/X (https://bby.me/q6jkxi), or Instagram (https://bby.me/ewv8nb), and mention your Google review, 97146.

About Best Buy Lubbock

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