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Frequently Asked Questions About Best Buy Lubbock

How do I check product availability at the Lubbock Best Buy?
How do I check my order status?
My local Lubbock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lubbock stores’ holiday hours?

Recent Reviews

4.1
(4498 reviews)
Anna N
February 26, 2026
5 out of 5
Great customer service..!
Dustin B
February 25, 2026
5 out of 5
This is one of the nicest Best Buy locations that I have been to. The team here is very attentive and I had several employees checking if I need any assistance. Overall, stopping by was a great experience!
Katrina S
February 23, 2026
1 out of 5
Ordered a oven was sent email that items was ready. I live 3 hours outside of town and when arrived I was told that it can't be released because systems are down. I own a business that sells thousands of dollars in merchandise and if our systems are down we can release manually, you know old school?? So now I have wasted my time and money driving a huge vehicle back and forth and the employee just didn't care SO RUDE. I already dislike shopping here but this has sealed the deal. I won't be back.
Response from Best Buy
February 23, 2026
Hello, Thank you for the review. We understand your frustration with the systems being down. That is not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 120957
Julian A
February 22, 2026
5 out of 5
Best place for all your electronics needs

About Best Buy Lubbock

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