Best Buy Lubbock

My dishwasher stopped working in January. Called BB and they sent a technician to see what was wrong. I had to pay for this about $125.00. He barely looked at it and said was likely a computer panel. They would order it and schedule repair. They have scheduled 8 appointments since then and canceled them all. I had to be available each time and canceled many other important items to be at home including business trips. They never canceled until the morning of appointment. Had another today and again stayed home. Used chat at around 9 am to verify and was told it was fine they would be here today. At 4 pm used chat again and was told they couldn’t do it today since no technician was available. Wanted to schedule next week when I have a medical appt. I asked for a supervisor and was told ok now I’ve been waiting almost 20 minutes for supervisor and it still says I’m next in line. DO NOT EXPECT BEST BUY TO EVER REPAIR YOUR APPLIANCE. I have been more than patient, should have realized by April they weren’t going to fix it but didn’t want to buy a new one since this one is only 3 years old.

Excellent service. Taylor was on point.

Stopped by Best Buy recently and had a great experience from start to finish. Jailen greeted me right as I walked in—super friendly and made the place feel welcoming. Xavier helped me out with selecting a camera and really knew his stuff—answered all my questions without any pressure. Antonio wrapped things up by walking me through the Total Care Membership and got everything set up smoothly. Great team all around—appreciate the service!

I have never anything but a great experience in this store. Every employee from the moment you walk in the door is always friendly, professional and helpful. The one time I have had to exchange something because I ordered the wrong item it was a quick and painless experience. I will never shop anywhere else if they have what I need.