Best Buy Lubbock

Had a scheduled appointment through Apple Support to have the back glass on my iPhone replaced under AppleCare+ coverage. I arrived on time for my appointment only to be told that the technician had already left for the day and my repair could not be completed. The explanation I was given was that Apple schedules the appointments and the store has little or no control over them. As a customer, that’s not my concern. Best Buy is an Apple Authorized Service Provider, accepted the appointment, and I showed up on time. If appointments are being scheduled when a technician is unavailable, that is an issue that Best Buy and Apple need to resolve—not something customers should be inconvenienced by. The only option offered was to check in my phone and return early the next morning to drop it off for service, assuming the required part was even available. This Best Buy is the only authorized service location within about 90 miles of me, so this wasn’t a minor inconvenience. I scheduled an appointment, arrived on time, and was turned away because the technician had gone home. That’s not an acceptable customer experience. Update: Because the store was unable to honor my scheduled appointment, I was forced to use Apple’s mail-in replacement option instead. This increased my out-of-pocket deductible from $30 for a back glass repair to $99 for a replacement device. Apple also placed a temporary hold of approximately $1,200 on my card until the original device is returned. What should have been a simple in-store repair turned into a much more expensive and inconvenient process. Had the scheduled appointment been honored, none of this would have been necessary.

I bought a 65 inch TV did not come with the remote and the power cord and when I needed help, they are no help at this store

Everyone it's so respectful end they helped people

Cust service was awsome