Best Buy Lubbock

So we bought a brand new ASUS gaming PC laptop in August, like one of the newest models. In October it broke, no reason, no trigger just stopped turning on completely and wouldn’t respond to any system resets at all, mind you we had this computer for ONE FULL MONTH. We turned it in to the repair shop on the 22nd, they first said it would be good by the end of the day, then said they needed to send it in because the motherboard was fried and quoted a week. Well a week came and they told us it was ready just for pick up. We show up expecting a computer only to find out it was never sent to manufacturing because they “didn’t know the code,” they have three phone numbers and two emails down to contact us. They said one more week. We check in periodically because it’s taking much longer and I need this computer for mY MAJOR IN COLLEGE. Mind you there is no loaner computer no deal, no refund for the defective computer, and apparently no reasoning with these people. It is now November 24th. We just received the computer back, and of course, to top it off, they forgot to give us our charger back so we have to make another trip to that damn store. This is bullshit, Best Buy. We will not be buying anything from y’all in the future, thanks for nothing but trouble and incompetent customer service. I wish I could give zero stars. EDIT: they also gave the computer back dirty so that’s great.

Had planned to buy a Nintendo switch and ps5 today until a certain best buy employee that was dressed like a customer checking out items himself kept swarming around my family over and over and over again like a shark trying to get it's prey. Not everyone is a thief best buy.

There was a time when I liked Best Buy. Now they have employees who are trained to sell. Even if you ask valid questions about their products, they will lie for the sale. I first noticed this with a Samsung Refrigerator that has been a complete lemon. 3 years later and we already need a new one. Whats the point of buying new if it only lasts 3 years. Whats worse is the companies know they are selling garbage and only offer a 1 year warranty. I specifically asked the salesman about an ice maker problem. He was ready to counter with a lie. And obviously didnt mention the limited one year warranty. Flash forward and I helped my niece by a computer. It took 3 tries to get one that worked out of the box. Meanwhile the salesmen insist that the problems have been addressed. They know nothing about the product. The information they have is meant to deceive for the sale....

I love my best buys. But this location surprised me. The team was above and beyond friendly, but not pushy. And it was amazing to see the overstock of gift items ready for you and your family christmas! They had exactly what I needed and I was in and out of there in no time!