Best Buy Lubbock

I am writing to express my strong disappointment with the customer service experienced during my recent visit to your store. The overall process of completing a purchase was unnecessarily difficult, and the staff, including on-duty supervisors, demonstrated a clear lack of knowledge and professionalism. Initially, I attempted to purchase a computer in-store using a Capital One virtual credit card. The representative was unable to process the transaction and instead repeatedly pushed for us to open a Best Buy credit card, despite our clear refusal. To resolve the issue ourselves, we decided to order the item online for in-store pickup. However, upon doing so, we were made to wait over an hour in the store to receive our order, during which time staff members were visibly unhelpful and dismissive toward us. Even with the store manager or supervisor laughing and joking with other staff members. Throwing paper at cashiers and dancing to music. What an absolute professional. Experiencing such inefficiency and poor customer care makes it clear why many consumers prefer online competitors like Amazon over supporting physical store locations. I hope management takes steps to address staff training and payment processing capabilities to prevent other customers from having a similar experience.

I am writing to express my strong disappointment with the customer service experienced during my recent visit to your store. The overall process of completing a purchase was unnecessarily difficult, and the staff, including on-duty supervisors, demonstrated a clear lack of knowledge and professionalism. Initially, I attempted to purchase a computer in-store using a Capital One virtual credit card. The representative was unable to process the transaction and instead repeatedly pushed for us to open a Best Buy credit card, despite our clear refusal. To resolve the issue ourselves, we decided to order the item online for in-store pickup. However, upon doing so, we were made to wait over an hour in the store to receive our order, during which time staff members were visibly unhelpful and dismissive toward us. Experiencing such inefficiency and poor customer care makes it clear why many consumers prefer online competitors like Amazon over supporting physical store locations. I hope management takes steps to address staff training and payment processing capabilities to prevent other customers from having a similar experience.

Overpriced for everyday items. The one person I dealt with actually said “it’s my job” when I said Thank you

Great store to shop for all your electronic needs.