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Frequently Asked Questions About Best Buy Lubbock
How do I check product availability at the Lubbock Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lubbock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lubbock stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lubbock Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4610 reviews)
Don D
October 06, 2026
4 out of 5
Went shopping at best buy didn’t buy anything i was Christmas shopping but will be back soon
L L
October 03, 2026
2 out of 5
Disappointed by the lack of product knowledge here.
A worker confidently tried to tell me that wired earbuds/IEMs can't match AirPods in sound quality and that a wired connection only helps with latency. If you even remotely care about audio gear, avoid BestBuy entirely. The staff cares more about feeling like they’re right instead of being accurate.
The only reason this isn't a one-star review is because I walked away with a valuable piece of knowledge, don't shop here anymore.
Philip S
October 02, 2026
1 out of 5
Tried calling they have an AI answering the phone wouldn’t direct me to anyone absolutely a horrible experience don’t waste your time any of the smaller shops around town have much better service
Response from Best Buy
October 02, 2026
Hello,
Thank you for taking the time to leave a review, we value your feedback. I can certainly understand how disappointing it would be when you're trying to reach someone for assistance and are unable to get the support you're looking for through the phone system. If you would like us to look into your experience further, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #229414" when reaching out.
Stacy M
October 01, 2026
4 out of 5
They have a good variety of things we were looking for like tripods and interview microphones. Also their 3 D printers are priced really well right now.