How do I check product availability at the Lubbock Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lubbock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lubbock stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lubbock Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4474 reviews)
Heather P
January 01, 2026
5 out of 5
Curbside is convenient and fast.
Robert T
January 01, 2026
1 out of 5
The name should be changed to Worst Buy. The customer service is horrendous. Front end staff has no knowledge of what they are scheduling or selling. Phone system is useless. This store is built on lying to its customers.
Dalton G
December 31, 2025
5 out of 5
Pick up orders were quick and easy. Friendly staff. Lucas @ the Geek Squad is badass and can hook you up with whatever electronic need you may have. Highly recommend.
Charolette S
December 29, 2025
1 out of 5
I purchased two new phones at this location and paid them to handle the phone transfer and set up. After two hours in the store they had accomplished nothing but completely messing everything up. I walked out of the store with zero phones that actually worked and am still trying to get the issue resolved two days later. The employees were completely incompetent and had no understanding of what customer service even meant. I will never do business with them again.
Response from Best Buy
December 29, 2025
We understand the frustration when your new phone purchase does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ainpyv), Twitter/X (https://bby.me/q6jkxi), or Instagram (https://bby.me/ewv8nb), and mention your Google review, 97146.