Best Buy Lubbock

I traveled from outside of Lubbock to hopefully get a proper estimate and diagnostic on my iPhone that has slight water damage. The website states they are open to all repairs *including* water damage issues, even despite a customer not having Apple Care warranty. My phone is not “extensively damaged” either, as it still has all of its functions. When explaining the reboot loop my phone was stuck in, the associate had no clue how to go on about the issue, so he thankfully went to go ask for us. Thereafter, we were told that there are no solutions and I have to buy a replacement. The associate never took a look at my phone, as it was in my hands the entire time. False advertising wasted my time, as well as the terrible design choice for this company to use “artificial intelligence” in charge of the customer service hotline. I also question why this specific young man at the Geek Squad counter was allowed AirPods whilst interacting with customers. Very unprofessional environment and hospitality. I will be seeking out professional Apple stores from now on! 🤗❤️

Staff very helpful, didn't have what we needed but was pointed in the right direction.

The sales person I talked to was very knowledgeable listen to me knew exactly what I wanted and showed me the exact thing that I needed I couldn't have asked for any better service

Their inventory seems to be shrinking and the prices rising. They do have a nice selection of tvs and appliances.