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Services Offered
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Frequently Asked Questions About Best Buy Lubbock
How do I check product availability at the Lubbock Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lubbock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lubbock stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lubbock Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4620 reviews)
Ana E
October 23, 2026
5 out of 5
The service was great,,everyone was attentive and kind thank you do much
Steve M
October 23, 2026
4 out of 5
Every time been in the store seems all employees are helpful and friendly unlike alot of other places now days
Chandra M
October 20, 2026
3 out of 5
Update: The store contacted me and the issue has been resolved so I increased my rating . Still wish there was an easier way to contact the store directly.
Dropped some Beats off at the Lubbock store over a week ago under My Total Tech membership and the status doesn't show any updates. Status only shows it was dropped off and doesn't show it was sent to Apple. Customer Support said they can't call the store, but sent a message to the store for them to call me. It's been 5 days and no call. It's ridiculous that there is no way to call the store directly. Very poor customer service.
Response from Best Buy
October 20, 2026
Hello, Chandra,
Thank you for reaching out to us here. We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 240895.
Facebook (https://bby.me/k3ZgmZ)
X (https://bby.me/fIQSe4)
Instagram (https://bby.me/4I2Szf)
We look forward to assisting you there.
Calidad y
October 17, 2026
5 out of 5
Lo mejor en tecnología a buen precio y con excelente instalaciones