Best Buy Mansfield

I was interested in purchasing a Samsung television that had a $129 price tag displayed directly underneath it. When I questioned the pricing and asked an employee to explain the difference between the televisions, I pointed out that the displayed price should be honored since that was the price shown to customers. An employee then went to get a manager, and before the matter was properly addressed, another associate quickly removed the price tag. I understand pricing mistakes can happen, however the way the situation was handled afterward was disappointing and unprofessional. The first manager told me there was essentially nothing they could do and that no additional discount or adjustment would be offered. I then requested another manager, Tony, and that interaction became even more uncomfortable due to the dismissive and rude tone I received. What upset me most was not just the pricing issue, but how I was treated once I questioned it. I left feeling singled out, dismissed, and uncomfortable during the interaction. As a paying customer, I expected professionalism, respect, and a willingness to properly address the concern rather than immediately becoming defensive. Additionally, when I requested information for higher management, I was told the manager’s name was “Liz,” but the employee claimed not to know her last name. I found that response unprofessional and concerning while trying to escalate a legitimate customer complaint. I would appreciate this matter being reviewed seriously, including the conduct and professionalism displayed during this interaction at Store #1035.

Good staff were help very nice

I purchased an AT&T(or what I was told was an AT&T phone)phone in June of 2025, they Best Buy receipt shows the correct imei number but a different SKU. This has caused a problem when trying to upgrade my phone and Best Buy refuses to stand behind the issue or correct it. I am attaching copies of receipt and box to prove what they did. Spent over 8 hours in store and they couldn't solve the issue. Then ask for GM or district manager contact information and was told they aren't allowed to give that out. That being said I would warn anyone that shops there to be prepared for them not to stand behind what they sale.

Fast and efficient store pickup. Helpful staff who greeted and assisted me on entry to store.