Best Buy Mansfield

The workers there are very nice. A young man with dreads who helped me find my phone case today (couldn’t catch his name) and the cashier Noah were both exceptionally kind and helpful with my exchange. Good work!

Used Greek Squad and technicians were very thorough and provided updates as the work progressed.

Great greeting at the door and service, only draw back was the warranty sell, that was not explained in its entirety.

I needed to leave this review while it was fresh on my mind. I needed to buy the Sony ZVE10 Mark II camera. The Mansfield store was the only store there one in stock however the store is over an hour from where I live. I placed the order online and drove to the store only to get home and find out I paid a whopping $1100 for a camera that was NOT brand new. Not only had the box been opened but the previous users settings were still on the camera. This item is sold by Best Buy but you guys really sold me and passed off a used camera at the price of a new one. Not to mention the 2 hours drive for this BS...so yeah someone will definitely be hearing from me when the store opens. Save your automated, inconsiderate, response about "how sorry you are and to reach out on social media" because consumers spend way too much money on these items to be lied to, inconvenienced, and manipulated for a sale. Update: yeah so I call, and suddenly they aren't taking calls and they are being rolled over to a general line which is not helpful at all...