Best Buy Mansfield

My computer broke. Had to purchase a new one. The sales guy helped me get another one, very nice. Very knowledgeable. Thanks

I went to the location in Mansfield, Texas and the Gentleman Romeo was absolutely helpful. I needed to get knowledge on the best cameras and get all the security cameras purchased for my home all at once. This was quick and easy.

sunday around 6 I went to the geek squad to have my laptop sent for repairs due to a malfunction. I bought my laptop in august and it was still under manufacture warranty. i don’t know his name but the white guy with glasses told us they wouldn’t take the laptop unless we paid the $80 ship out fee. he said it was better to send it through the manufacturer but when i tried to do that the manufacturer said I had to go through best buy. I went to a different location and ONLY explained the issues my laptop was having. I didn’t even mention what the manufacturer said and they were able to take it and not charge me the fee. now here’s my issue. clearly that guy has no idea about the policy. because being a former geek squad employee, I knew that they shouldn’t charge you when you have the manufacturer warranty. he kept telling us nope, and that they changed the policy whenever they made a switch to a different software or whatever and that there is no way to override is. clearly there is since the arlington location did it. Not sure if he was trying to scam me, doesn’t know the policy, or just didn’t wanna do his job that day but I’m posting this review so that he knows and other people reading this and may have been told the same thing are able to get their devices fixed at no charge. added proof. next time don’t tell a customer something you are not 100% sure about because you just wasted my time.

On a recent visit, I overheard a red-haired employee (I think she was a manager) berating a fellow employee about the way they greeted us. The way the employee greeted us was perfectly fine. I was more put off by the way the lady spoke to the employee.