Best Buy Mansfield

Great place to shop for appliances..

Not enough employees for help.

I was interested in purchasing a Samsung television that had a $129 price tag displayed directly underneath it. When I questioned the pricing and asked an employee to explain the difference between the televisions, I pointed out that the displayed price should be honored since that was the price shown to customers. An employee then went to get a manager, and before the matter was properly addressed, another associate quickly removed the price tag. I understand pricing mistakes can happen, however the way the situation was handled afterward was disappointing and unprofessional. The first manager told me there was essentially nothing they could do and that no additional discount or adjustment would be offered. I then requested another manager, Tony, and that interaction became even more uncomfortable due to the dismissive and rude tone I received. What upset me most was not just the pricing issue, but how I was treated once I questioned it. I left feeling singled out, dismissed, and uncomfortable during the interaction. As a paying customer, I expected professionalism, respect, and a willingness to properly address the concern rather than immediately becoming defensive. Additionally, when I requested information for higher management, I was told the manager’s name was “Liz,” but the employee claimed not to know her last name. I found that response unprofessional and concerning while trying to escalate a legitimate customer complaint. I would appreciate this matter being reviewed seriously, including the conduct and professionalism displayed during this interaction at Store #1035.

Good staff were help very nice