Best Buy Mansfield

I went into Best buy trying to trade-in my watch and ended up getting this cool samsung watch. I was helped by a indian descendent gentleman, very knowledgeable. I didn't think I was able to afford it but he helped me and walked me through purchasing it. Absolutely love it, pretty friendly staff too.

Needed to checkout a fitness wearable. Employees standing around i had to ask for help because they were chatting. Then when I asked if I could try on one of the displays instead of just stating positively that they coule not unscrew a screw she walks away and then proceeds to talk to her maybe supervisor and look at me. I gave the benefit of the doubt thar maybe she was trying to figure it out. I Then have an employee walk up and ask if I needed help I inform him I thought I was being helped. Told him what was going on and he says oh I heard them on the radio talking about it and no we cant. So she just left me there. This is one big reason why people buy online. If your in person customer service sucks you lose customers not only in store but online. Because if you cant be decent in person we know your online will be just as bad.

Went in to buy a replacement TV and soundbar for mine that died. Was helped by Jason. I was expecting some high pressure approach. Jason asked quite a few questions including my budget. I purchased a nice system for my home that was within my budget.

ZERO STARS!!! this place is a joke! It’s been weeks and we still haven’t received our orders… Their third-party has scheduled and rescheduled, drop-offs and installs for the dumbest reasons four times!!!!! There’s no one Supervisor to call to figure out what’s going on… they don’t care.. And neither did Best Buy’s customer service when I called… Save yourselves the headaches and go to Amazon.