Best Buy West McAllen

Subject: Formal Complaint and Demand for Immediate Resolution of Data Loss – Service Order #1784-250820-81095 To Whom It May Concern, I am writing to lodge a formal complaint regarding the gross mishandling of my computer service at Best Buy Store #1784 in McAllen, Texas, which has resulted in the loss of critical data valued in the thousands of dollars. I brought my computer to this location under Service Order #1784-250820-81095 for a straightforward hard drive upgrade and gave explicit instructions to back up all files prior to installation of the new drive. When I returned to pick up my device, I was assured by your staff that all of my data had been successfully preserved. However, upon requesting that the computer be powered on in the store to confirm, I discovered that my data had been completely erased and that the “backup” your staff created contained almost no information. I was instructed to leave the computer for further recovery efforts, including an Apple specialist who was supposedly going to perform a disk recovery and use additional software to retrieve my data. I complied and left it for another week at your request, extending the total service time to 16 days. This morning (sept 2nd) I received a text stating the computer was “ready,” but when I picked it up, my files were still missing. To make matters worse, when I spoke with the General Manager, Ileana Torres, of Store #1784 today, she was completely unaware of this situation—clearly demonstrating a serious breakdown in internal communication and oversight, compounding the negligence already displayed in handling my property. Despite repeated assurances, only 13GB of data have been recovered from a fully loaded 256GB drive containing valuable contracts, business records, and irreplaceable files. This represents an egregious failure to provide reasonable care and constitutes clear negligence. I also spoke with the Geek Squad supervisor, who said she could send the computer for a hard drive recovery to attempt retrieval. Two additional weeks have now passed with no resolution and no further recovery of data. I hold Best Buy fully responsible for the following: 1. Loss of data and consequential damages caused by your mishandling of my property. 2. Failure to meet basic industry standards for data protection and backup procedures. 3. Misrepresentation of services in assuring me my files would be safely backed up. 4. Failure of management oversight, as even the store’s General Manager was uninformed of this serious incident. This is not merely a customer service issue—it is a breach of professional duty. I expect an immediate response and a plan of resolution.

Ngl horrible ahh pickup service from the lady, always ridiculous and taking forever even for curbside as well, and still didn’t get my item after waiting estimated time and even MORE time after that so 0.5/10 u get the 0.5 because of the false hope I actually had for thinking yall would give me the item Boooo tomatoes 🍅👎

Excelente

It was Awesome 👌 great customer service 👍