Ordered a phone drove more than 1 hrs to go pick it up to just have them say,the phone was our of stock...went back couple days later after they said I could go pick up phone&when I get there they say sorry buy the phone isnt here in mission store,its in mcallen,took them 9 days to give us our phone when we were suppise to get it 24 hrs after we ordered. Do better best buy.
Response from Best Buy
April 22, 2026
Hello, Charito,
We appreciate you taking time to share your feedback. Having your in-store pickup order delayed is never great, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/84fKih), Twitter/X (https://bby.me/pT00bg), or Instagram (https://bby.me/DHZ2f7). Please reference Google Review, #144792.
Good place to shop and came out with better results than expected. They don't physically carry any HDD's so this allowed me to search online and I found better deals with other companies because of it. The fact you didn't carry what I needed saved me money by going somewhere else, thanks!
Buena atención al cliente y gran variedad de productos.