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Best Buy West McAllen
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
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Frequently Asked Questions About Best Buy West McAllen
How do I check product availability at the West McAllen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West McAllen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West McAllen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West McAllen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(3952 reviews)
Vanessa M
November 22, 2025
1 out of 5
Unfortunately, my experience at this location was completely unacceptable. I stood in the store for over 25 minutes and received zero assistance. I tried to be patient, assuming staff might be busy, but as I looked around, there were multiple employees standing around doing nothing and actively avoiding eye contact with me.
I walked the entire store looking for help and even asked directly, only to be brushed off and told someone would come assist me—no one ever did. I was ready to purchase a new TV and an Oura Ring, but the lack of basic customer service made that impossible.
I ended up leaving and going to the Best Buy on Jackson Road, where I was helped immediately upon walking in. The difference was night and day. This location seriously needs to address its customer service issues.
Response from Best Buy
November 22, 2025
Hello, Vanessa.
Thank you for your review. We can certainly understand your disappointment in the service you received at this location. We would like to document this experience here in our system. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/2flbct)
- Twitter/X (https://bby.me/87n72q)
- Instagram (https://bby.me/efsfs9)
When reaching out, please mention it is regarding your Google Review 73018.
Kindest Regards.
Lolys V
November 20, 2025
5 out of 5
Excelente atención de la empleada de Samsung
Rogelio G
November 20, 2025
5 out of 5
Cómo siempre las mejores marcas y excelente atención.
Stephanie
November 17, 2025
3 out of 5
Good selection of electronics and phone accessories, but good luck finding them or getting help finding them. Very busy with only one register open and tons of employees standing around.
Response from Best Buy
November 17, 2025
Hi, Stephanie,
Thank you for reaching out here to share this feedback. While we are happy to hear you feel our selection is great, we are sad to hear our support was lacking during your visit. We would be happy to connect with you on this to ensure your insight is documented.
To get started, please send us a message on Facebook (https://bby.me/e52720), Twitter/X (https://bby.me/fcyfpj), or Instagram (https://bby.me/hze2i9). Please also include a note stating you are reaching out from a Google review by including this reference number: #70615. We look forward to hearing from you!