Had a very disappointing experience at Best Buy today, specifically with a salesperson named Todd.
While I understand the importance of advising customers about proper vehicle transport, his approach was excessive and unprofessional.
Repeatedly told us (around 10 times) that the TV wouldn’t fit in our truck, despite us acknowledging his concern and choosing to proceed.
Interrupted another associate who was helping us and took over the interaction unnecessarily.
Left the TV on the floor outside without any communication or assistance.
His tone came across as rude, dismissive, and borderline discriminatory.
Overall, one of the worst in-store experiences I’ve had—I would not recommend working with this salesperson.
Takes a while to get an associate, but eventually my items were in stock. Didn’t feel I gained anything from waiting around.
Response from Best Buy
April 16, 2026
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 142126