DO NOT GO TO GEEK SQUAD WITH YOUR CONSOLE I TOOK THEM MY XBOX IN PERFECT CONDITION ONLY A LITTLE DUSTING WAS NEEDED AND THIS IS HOW THEY GAVE IT BACK TO ME
Response from Best Buy
February 09, 2026
Hello,
Thanks for your feedback. We understand you concerns, and it's unfortunate your console was not returned in a suitable condition. We would like to get some additional information and help in any way we can.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 115113 in your message to us.
X: https://bby.me/nooe2x
Facebook: https://bby.me/osh2kg
Instagram: https://bby.me/fmqx8u
Yolanda R
February 02, 2026
Todd is one of the worst people to deal with at this Besbuy. Just because I came to purchase an XBox he whispered to his coworkers why I’m even here if I’m poor & can’t afford anything I’m looking at. He has the worst attitude!
Employees are nice but they keep ordering the wrong product for me. For Christmas my dad got me a tablet (in November) and keyboard, but they ordered the wrong keyboard to my house. I had to wait 2 weeks just to receive the wrong sized keyboard, which didn’t even fit the one I bought. I had to wait 2 more weeks for the one I wanted in the first place after going in to exchange it.
Then, this week I come in to get a new phone and screen protector. They gave me the wrong screen protector for the phone so again I had to exchange and wait for the right sized one to come in the mail. I keep having to waste my time running around because of this, it is totally unacceptable.
Muy bien trato y muy agradable