When to get help with laptop software. But make an appointment so you don't have to wait in line. The geek squad are good in what they do.
SAMANTHA N
January 17, 2026
Customer service from employees there sucks needed help looking for a product and all employees behind windows counter huddled up not willing to help smh
I had an issue with my laptop after changing the hard drive. I called Geek Squad, and within a day, it was ready – all for a fair price. The technician was knowledgeable, explained everything clearly without using jargon, and even optimized my system for improved performance. No upselling, just straight-up excellent service. My PC runs like new now!.
Westley M
January 08, 2026
The geek squad was so so helpful even when I wasn’t buying anything from them. Amazing customer service, they made me really love Best Buy.