Caesar H
November 30, 2025
This Black Friday was an absolute madness at this store, great help and attitude from all the staff.
Christopher W
November 30, 2025
Order Number
BBY01-807115029503
We drove all the way from South Padre Island to North McAllen Best buy because they had one specific microwave in stock that we wanted. We knew it was an open box item labeled as Fair condition with $100 marked off.
They said it was fair condition and they just pointed out some scratches which we could live with..
However when we got it home. It was missing the accessories and even the microwave plate. Wasted time.
Response from Best Buy
November 30, 2025
Hello,
Feeling like there are issues with your purchase is frustrating. Let's discuss this matter. Mention review #78474 when reaching out on social media.
Facebook (https://bby.me/3v2rgs)
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Maximino V
November 26, 2025
Girl at the order pick up was rude. Got two stars cuz a homie helped me out get my monitor
Truly shocked at how abhorrent the customer service is. I purchased a TV and brought it home, unboxed it 20 days later as I didnt have anyone to help me, and the TV WAS BROKEN. A HUGE CRACK ON IT. To make matters worse, I am unable to return it due to a 15-day return rule. I was not informed of the 15 day return rule if I picked up, so my entire return has been voided from something I didn’t even know. Absolutely embarrassing
Response from Best Buy
November 23, 2025
Hello,
Thank you for sharing this with us. We can understand opening your TV to find it was damaged, isn't a welcome sight. We'd be happy to look into this with you to see if there may be any options that can be provided. Please send a private message on one of our social media platforms, Facebook (https://bby.me/7z0fke), Twitter/X (https://bby.me/sgo16m), or Instagram (https://bby.me/ekg6ej), and refer to your "Google review #73395".