Best Buy North McAllen

Earlier this year I purchased a monitor. The initial salesman was great taking care of me. I was even recommended by this employee to opt in to purchasing the MyTotal Bestbuy warranty due electronics being taken at the time. As said before, awesome service. I was told if any of the screens broke or mishandles occurred, that I would be covered and I believed it. Now with a broken screen monitor due to mishandling, I went to the store where purchased to see what needed to be done. Whether a fix or a replacement. It was sent off for diagnostic reasons. Cool. I then receive an email a few days later saying I’m not covered by either the manufacturer or my warranty. I then contacted an agent by calling Best Buy’s Customer Service line. To which I was told I was covered. Once again, when arriving to the store, I’m turned away with a no. But yet, I remained in good faith that Best Buy would take care of me. Now Wednesday. And speaking to 5 agents, with the 5th one hanging up on me, I received 4 confirmations of being covered out of those 5. The 3rd agent was of tremendous help who advise me to go back into the store and to have the manager call them. So I go back. I inform the manager. She proceeds to look for a cordless phone but cannot find one. Now using a wired phone, she hangs up and proceeds to tell me “YOU call them, I can’t get through.” So I did. Gladly. Still in good spirits. I understand she was busy and probably had clients upset, but I wasn’t. I was respectful and understanding. Eventually, I get ahold of the 4th agent and he asks me to pass my phone over to her. Back and forth they talk about S.O.P’s on speaker phone. She then says “You need to check it correctly before giving out wrong information.” If he was misinformed, so were the other agents and their salesman too. I was told many times from multiple employees and my initial salesman of my purchase, that I’m covered. No accountability to making matters right, no matter the loss. Misinformed employees is understandable, but it gives no excuse to morally not do what’s right to a paying customer. ***6 agents, let’s not forget about live chat agents

Bad customer service

This Black Friday was an absolute madness at this store, great help and attitude from all the staff.

Order Number BBY01-807115029503 We drove all the way from South Padre Island to North McAllen Best buy because they had one specific microwave in stock that we wanted. We knew it was an open box item labeled as Fair condition with $100 marked off. They said it was fair condition and they just pointed out some scratches which we could live with.. However when we got it home. It was missing the accessories and even the microwave plate. Wasted time.