Best Buy McKinney

They sold me a “new” product that I purchased online, but when I went home after picking it up, it was clearly used as all the products needed and that were originally included in the packaging were not all there.

AMAZING staff can not recommend this location enough!

I had to flag someone down just to be helped. When I asked Paul if there was anyone that could help me look at headphones, he looked around around the stote for anyone else and then very begrudgingly said he could. Then I had to show him that the headphones I wanted were in stock and he argued with me that they were not in stock. After showing him exactly the headphones and then reading aloud the name of the head phones for test, and then reading the box, he finally relented. There was a model that was an open box which I said I did not want at the start. Once he opened the case, he tried to just hand me the opener box headphones, and I had to once again, say no. Once at the counter, I had to change my address. There was then a prompt that said enroll now with no way to not do that. I asked him whay I was even enrolling in, and I believe his exact words were "man I couldn't even tell you off the top of my head but you have already done it so."... his name tag says member since 2018... I'm not really sure how you can work somewhere for nearly a decade and not be able to answer a basic question of what I am even enrolling in. I'm not too happy with the service of this store. It doesn't seem like anyone really wants to help customers.

Horrible! Customer service was not good, we were not greeted upon walking in, in addition, we were rushed when a Caucasian male, supervisor or manager, told his staff, Carlos to “Wrap this up, we have Spanish speakers over there” once being told that, Carlos cut us off and said customer service will have to help you This was rude & very inconsiderate