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Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2555 reviews)
S O
February 23, 2026
1 out of 5
Terrible customer service at the service desk. Blonde girl wouldn't let me check out for one basic item without creating an account (phone number and email) until I said it's fine, I'll just leave.
Cindy W
February 20, 2026
1 out of 5
If I could give this location for customer service 0, I would. Terrible customer service. This blonde employee at their customer service area, unfriendly and was visibly showing how much they did not want to be there. I get it, it’s 8pm at night. She had to get her manager, Jacob (I think his name was). I was asking for a price match online, because the Best Buy website state y’all do, and he denied and refused to do the price match.
Zach F
February 20, 2026
1 out of 5
This Best Buy is dumb, Jacob (MOD, manager on duty) at the time, said that they do not price match BJs wholesale club “because we haven’t in a long time in store”. But Best Buy shows an Effective Date of May 11, 2025 of who they price match. Ineffective customer service that needs dire improvement.
Will not be shopping here.
Miracle
February 18, 2026
1 out of 5
This location has to have the worst customer service ever. my boyfriend bought in a PS5 that I bought him. It’ll be one year ago next month. he brought it in to get it repaired under warranty, but one of the female workers told him that it wasn’t able to be repaired so a replacement would be sent out for next day shipping. Next day shipping was supposed to happen February 7. I kept getting email notifications saying my order has been canceled and refund processing. They flagged this exchange as a fraud when no transaction happened when the PS5 was dropped off. But no one has an answer as to why it was flagged as fraud if it was bought one year ago. Me and my boyfriend went in person to talk to the manager, and he decided to talk back to us as if it’s not my money on the line. I don’t have the bank that they’re trying to refund me anymore and I told him this was all an inconvenience. Nothing was solved when I went in person even though earlier that day, I called Up there and I was told exactly how it could be solved by coming in and they will verify my ID and get a new one shipped out. but when I was met with Muhammad, he couldn’t satisfy his consumer and I feel as though a gift card or something should have been compensated for this inconvenience but instead, I got the attitude of supervisor, Mohammed. I’m not happy at all.