Venkataraman V
April 02, 2025
Worst place to buy electronics ,poor customer service.
Response from Best Buy
April 02, 2025
Hello Venkataraman,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65000252. We look forward to working with you.
Regards,
^Aaron
Staff very patient and helpful .
Went in for a return, the employee who helped me was so nice, asked all the right questions, answered any questions I had on find my next purchase. Best buy isn't what it used to be. But it is still nice to have it around. Used to go about 2-3 times a week for sure every payday. Stores are dying but everyone seems to love their job in that location. Very friendly, and actually have knowledge about the products.
Walked in wanting to buy a gaming computer. Went to the area and stood there for no less than 10 minutes waiting for one person to offer assistance. Store nearly empty. Six employees at least had no customers and midi were conversing with each other. Four passed by me in relatively close proximity, not one bothered to make eye contact or ask if I needed anything. I'm over six feet tall, so I'm not hard to see... It's 2:35 pm. I'll buy my stuff somewhere else.
Response from Best Buy
March 24, 2025
Hi Alisha,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64964419.
Thanks,
^Caleb