Best Buy McKinney

Review Title: Customers Deserve Better — TotalTech Is Not Worth It I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong. Unfortunately, when my Samsung refrigerator failed, Best Buy and Samsung both pushed repairs out more than a week — while I had no working fridge and no food at home. I hired a licensed technician myself for $89 because TotalTech would have charged far more and still couldn’t get to me in time. I asked Best Buy for reimbursement of the $89 service fee and a small amount toward the food spoilage. They denied everything. This experience showed me that TotalTech doesn’t offer the support customers are led to believe it does. Worse, after years of loyalty, Best Buy couldn’t offer even the smallest gesture of goodwill. Other retailers — including Home Depot — offer 5-year Allstate protection plans for around $225 that actually cover everything, are honored without a fight, and consistently support veterans. My experience showed Best Buy does not. I’ve canceled my TotalTech membership and will not be returning. I’m sharing this so other customers can make informed decisions before spending their money.

Went to checkout said I want two seperate transactions the car charger by itself and the rings by itself and to use my $10 certificate with it. Instead they got put together in one transaction. Was weary of the car charger not working since I've had an issue with it in the past. It didn't work. So when going back in to see about a solution I was promised the $10 certificate from would go back into the account in 5 business days and then I could repurchase the rings then. The $10 certificate disappeared from them being unable to fix the issue saying they could only return them both. Just told the line of $10 certificate will go back in 5 business days and it did not. Never got the $10 certificate won in McDonald's Monopoly back and so I didn't get the rings because the cashier didn't listen about the two seperate transactions.

Our oven went out 2 weeks ago. Went to Best Buy & ordered a new one with a “guaranteed” installation before Thanksgiving. Was notified today (mind you, 2 days before Thanksgiving) that the item is not in stock.. & wanted to reschedule for December 3rd.. Seriously?? Terrible communication & one very unhappy customer.

Logan helped me out today, and he was great!