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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2609 reviews)
Kaylen S
June 25, 2026
5 out of 5
Paul was very helpful! He said hello and helped me find what I was looking for right away!
DG G
June 20, 2026
4 out of 5
Floor person was helpful.
Jason T
June 19, 2026
2 out of 5
Very expensive and so so customer service
Response from Best Buy
June 20, 2026
Hello, Jason,
We are sorry to hear that you didn't have a good experience and that you weren't able to find a better price from a Qualified competitor that we could Price Match for your purchase. Please reach out for support on any of our social media profiles below with Review 174736.
Facebook (https://bby.me/GVhruC)
X (https://bby.me/LIvY8v)
Instagram (https://bby.me/CX7bYF)
Nate R
June 12, 2026
1 out of 5
I purchased a 77 inch TV from them and the sales rep convinced us to have it delivered because it’s “so easy and quick and we will handle everything”. Well that wasn’t the case. I took off work to be home during the delivery window (which already got pushed back from the original delivery date “, they never showed up or even contacted me to tell me anything. When I called Best Buy nobody could provide answers and I kept getting transferred to different people after 4 different phone calls and speaking to no less than 6 people I finally got someone who had information and he apologized that they couldn’t make it and tried to reschedule another week out. No thanks I’ll take a refund and give my business elsewhere.
Update - I purchased the TV and delivery/ install from Nebraska Furniture for a couple hundred less and they delivered it quicker and on time the first time.
Response from Best Buy
June 12, 2026
Hi,
Thanks for your feedback. It's unfortunate that your order is delayed. We get why you would be upset. We would like to speak with you more and take a look into what happened. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 171880 in your message to us.
X: https://bby.me/uDxR2O
Facebook: https://bby.me/bjOHAR
Instagram: https://bby.me/w9i6Cb