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Services Offered
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Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2400 reviews)
Lyle S
May 02, 2025
1 out of 5
This used to be my go-to location, but unfortunately they have fallen victim to modernization, and you can no longer trust the employees to have any knowledge - IF you can navigate the impenetrable phone system to actually speak to a human. Won't be back.
Meet T
April 21, 2025
4 out of 5
It was good
Hemant M
April 18, 2025
1 out of 5
I would give this Mckinney Best Buy a zero star if I could. We ordered Energizer power bank off of Best Buy and it wasn’t compatible with my daughter’s laptop. We tried to return it to the Mckinney location since it’s closer, but they would not take it due to some UPC code. The girl working in customer service almost proceeded with the return, but she saw the UPC code and it didn’t match with their product. I showed her the proof that we bought it off of best buy, but they did not take it. The supervisor has no guts to come out and talk to customers because of his ego. The clerk told me to call customer service and we both spoke to them for over half an hour. They said that because it was “lithium batteries”, they couldn’t take it. Safe to say, and they probably don’t care, but they just lost a loyal customer of 5+ years.
I then drove to the Allen location, and the girl there was able to process my return within 5 minutes, and she knew about the UPC code.
I highly recommend to drive a couple miles to the Allen location rather than go to the McKinney one; the Mckinney one has always been an issue. Anytime I need to buy my kids something, my first stop will be the Allen one.
Response from Best Buy
April 18, 2025
Hi there,
Thank you for taking the time to share this review here, although we hate to hear you had some issues while attempting to return your purchase. We would like to get some additional details from you to ensure this feedback is formally documented within our Corporate system for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65055643. We look forward to hearing from you!
Regards,
^Katie
Andre P
April 08, 2025
5 out of 5
The Staff were very helpful.