Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2505 reviews)
Ryan J
October 29, 2025
5 out of 5
Quick pickup. Helped me load everything too
Mohamed G
October 26, 2025
1 out of 5
Bad customer service! I asked help to choose home outside camera! I have been waiting for over 10 minutes no body comes! When I asked again, the lady said someone is coming to help me! Couple minutes later she said everyone is busy and she cal help ! Never go back to this location
Response from Best Buy
October 27, 2025
Good Morning, Mohamed,
We certainly understand how you are feeling after not getting the assistance you needed with buying a new outside camera after requesting help. We would be happy to partner with you and work to assist you with these concerns. Please contact our team by sending us a private message on social media with your Google review case ID in the message: #61036.
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Dustin D
October 24, 2025
5 out of 5
Paul Thomson did a very good job at helping us buy a refrigerator and was punctual and very nice during the whole process
Antoine J
October 20, 2025
3 out of 5
Found everything I was looking for. Dispite having to beg for someone to check me out.