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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2386 reviews)
Rusty
March 26, 2025
5 out of 5
Went in for a return, the employee who helped me was so nice, asked all the right questions, answered any questions I had on find my next purchase. Best buy isn't what it used to be. But it is still nice to have it around. Used to go about 2-3 times a week for sure every payday. Stores are dying but everyone seems to love their job in that location. Very friendly, and actually have knowledge about the products.
Alisha K
March 24, 2025
1 out of 5
Walked in wanting to buy a gaming computer. Went to the area and stood there for no less than 10 minutes waiting for one person to offer assistance. Store nearly empty. Six employees at least had no customers and midi were conversing with each other. Four passed by me in relatively close proximity, not one bothered to make eye contact or ask if I needed anything. I'm over six feet tall, so I'm not hard to see... It's 2:35 pm. I'll buy my stuff somewhere else.
Response from Best Buy
March 24, 2025
Hi Alisha,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64964419.
Thanks,
^Caleb
Paul M
March 18, 2025
1 out of 5
Awful service. Rude staff. Manager not helpful and arrogant. Store and Geek squad are embarrassingly understaffed. And don't buy TotalTech, it's a scam.
Response from Best Buy
March 18, 2025
Hello, Paul.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Miguel D
March 15, 2025
5 out of 5
Front office is always so fast