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Frequently Asked Questions About Best Buy Mesquite

How do I check product availability at the Mesquite Best Buy?
How do I check my order status?
My local Mesquite Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mesquite stores’ holiday hours?

Recent Reviews

4.1
(6114 reviews)
Becky J
October 11, 2026
5 out of 5
They stand behind what they sell all the time, and they go out of their way to make sure that you're happy with the product you buy, their stores have changed a little bit in the way they do returns and things so it just takes a little bit of getting used to but it's worth it because they do stand behind their products better than anybody else? I think so. It depends on what's important to you a good product or you know? So they stand behind important important things.Some of their employees just aren't too experienced, but they're new, and you have to get used to it.Sometimes cause it seems like their turnover is quick , but geek squad rocks especially when you don't know that much about computers, you can learn a lot by having Geek Squad just for a year.Trust me anyway they're awesome!!
Ata T
October 09, 2026
5 out of 5
big, clean store and helpful staff. Thank you
Susannah P
October 09, 2026
5 out of 5
Picked up a order from IKEA at this location and did some shopping as well. They did a great job keeping load it all.
Ruby C
October 04, 2026
1 out of 5
On Sunday, October 4th at approximately 4:30 PM, I had an unpleasant experience with an Apple associate who had curly hair. I needed assistance and noticed that the associate had been talking to another employee for over 10 minutes about a concert instead of assisting customers. When I finally approached her to ask a question, she seemed bothered and frustrated that I had interrupted her conversation. I understand employees may have casual conversations, but I felt that her attitude toward me was rude and unhelpful. I was simply looking for assistance and did not feel welcomed or valued as a customer. I hope this feedback can be addressed with the appropriate team.
Response from Best Buy
October 04, 2026
Hello Ruby, Thank you for sharing this feedback with us. We can see why you’d be upset. If you observed an associate engaged in a lengthy personal conversation while customers were waiting for assistance, and then felt dismissed when you approached for help, we understand why that experience left you feeling unwelcome. We would feel the same way. Customers should feel acknowledged, respected, and valued when seeking assistance, regardless of how busy the store may be. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #230513 privately. • Facebook (https://bby.me/dZPTQm) • Twitter/X (https://bby.me/lHDY5q) • Instagram (https://bby.me/wmhmo5)

About Best Buy Mesquite

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