Best Buy Mesquite

I had an excellent experience at this store yesterday, Friday 6/19. I was helped by Ben Maxwell in the TV's/home theater dept. I went looking for one TV in particular as I wanted to see it in person before making a final decision. When this TV was not on display he did inform me of an open-box deal on an OLED that was amazing. He did have to track down for me some missing pieces as I specifically needed the stand, screws for the stand, and a remote control. He further assisted me with a surround sound system and offered me good advice on what would fit in my budget and would fit my needs, directing me to an LG system they had on sale. When it started pouring rain that was going to last 2 hours right as I completed payment, it was volunteered that they would hold my purchase for me and I could come back after the storm passed so as not to risk damage to the TV. The excellent advice provided along with helping directly to the best possible option available that was in my budget (I originally didn't think an OLED would be in budget) was in tracking down other pieces that I needed. There was not a proper box for this item so they had pieced one together, however between the rain that was off and on and the lack of proper padding we were not happy with the idea of the box being strapped to the bed of my pickup truck. Ben took the TV and bubble wrapped it so it could be protected and safely fit in the back cab of the truck. Tracking down a spare stand and remote for the TV combined with this assistance was something I felt went above and beyond. While I've not received bad service at a BestBuy store previously I've never experienced this level of good service. If you need help go to the store and see if Ben is available, he will listen to your needs and help find you the best possible option and help make you as happy with your purchase as possible.

The employee there helped me get exactly what I was looking for, Excellent Service 👌

Winter was a great deal of customer service at Geek Squad!!! Highly recommend!

I had a fantastic experience at Best Buy! The staff was super helpful and really knowledgeable about the products, which made my shopping trip a breeze. I found exactly what I needed, and their selection is impressive!