Best Buy Mesquite

Went to the geek center to get help for AppleCare. Excellent customer service technician was very patient with my mother and I. 100% went above and beyond his job.

Came here to return an item for store credit and their employee literally didnt ask any questions or asked me what i was there for. To start with they asked if we wanted a bag? Had to say i was there to do a return and not a purchase. Then said ok and automatically went and did the return before i could even state i wanted it in store credit. At this point it was too late and she had already sent it back to the original payment method. Absolutely senseless this just caused me more difficulty in fixing what should have been a simple return.

Best Buy implies their is a Ok Buy store somewhere

Rating: 1/5 Stars, I stopped by the Best Buy Mesquite looking to purchase a open box/refurbished Samsung Galaxy S8+ tablet. When I tried to get help, the associate, said they didn't have that on hand. I asked him to check other nearby locations, and he flat out refused, claiming they don't do that. Instead, he told me I had to look it up on my own phone. I pointed out that he and five or six other employees were standing around staring at their own phones,literally doing nothing, but they still wouldn't help. Completely useless customer service. Frustrated Avoid this store. Also, to answer whoever answered back about going on social media to find out that's ridiculous .. you would rather me go off walking out of the store and go on to social media to ask, God forbid, ask one of your employees while I'm standing in the middle of your store.