Best Buy Mesquite

The 5 stars is for Edgar at GeekSquad. I came in due to a lost phone warranty claim I had filed, which I later found the phone. I was trying to return a egift card and to get my deductible refunded as thats what I was told over the phone by corporate. When I went in person, BestBuy informed me that I couldn't return the egift card and to call the BestBuy egift card customer service number. I was receiving alot of back and forth, the ppl on call were telling me to go in person, in person ppl were telling me to call. But Edgar went above and beyond, looking at my history of phone calls and chats with BestBuy/Geeksquad online/phone. He investigated my overall situation, showed me on his computer what all was processed on my account with dates, times and details. . He saw i was getting alot of back and forth, so he TRIED to see what he could do, but they have very limited access so he wasnt able to assist with what i came in for. He called over a store manager to see what resolution I could get. Unfortunately, I was told I had to call corporate. But still, its the simple fact that I had gone in store to GeekSquad 2 times before and no one even looked through my account or even TRIED to see what could be done, but he did. That is what great customer service looks like. Thank you Edgar.

We went in for assistance with my husband's phone. The employee asked what we needed. My husband showed his phone. They stated we had to go thru the insurance to get it repaired. Finally, the store manager showed up and said we needed to go to the Samsung store in Frisco for help. This was after we had been told by AT&T store we needed to go Best Buy.

Double-check your products when they bring them out. They loaded the wrong product into my car.

Bad customer service asked a dude about recommendations for a monitor under $100 and answer me with profanity and saying “hell no” and nothing else