Best Buy Mesquite

Great service always has the right product

Call their phone number and see what happens. You can't even reach the physical store. It's all AI and non English speakers

Fast Courteous Service. Dagan was the very kind and completely resolve my issues.

Visited this Mesquite location on 3/8/25 in the evening to shop for a new phone. We were greeted and assisted by Erik, who was very knowledgeable, friendly and had a great attitude, not only with my husband and I, but also with every customer he encountered the whole time we were there. My husband and I had quite a few questions regarding a few phones and Erik provided his honest opinions, suggestions and recommendations, which helped us to narrow it down to 2 phones in particular (the Edge and the Razor). He gave us time to think and think about which phone I should go with while he attended to other customers, he continuously checked on us to see if we had any other questions. Erik was very nice, cheerful, and seemed very happy to assist customers, he was always smiling and laughing. Erik was very customer focused and detail oriented. In the end we ended up purchasing 2 phones (both the Edge and the Razor) and not 1 like we originally planned, lol – thanks Erik! While we were there, we were also assisted by Valerie who was very nice, helpful, and knowledgeable. Valerie informed us of the Best Buy protection plan yearly membership and how it worked, we were a little confused at first and had quite a few questions, but Valerie welcomed our questions and was very detailed in helping us understand how the plan worked and all the benefits it has to offer. We purchased the protection membership based on the great recommendation Valerie provided. She was detailed oriented and friendly. Please commend Erik and Valerie for being Awesome, for doing an outstanding job and for being the best example of what great customer service is!