Best Buy Midland

The most awkward experience I've ever had. I was interested in upgrading my phone, but wanted to see about possibly trading in my phone. After looking at the phones for about 10 mins, I realized there is no one around to help me. There is one gentleman helping out a couple and that's it. So I go looking for a worker. I see two girls laughing looking at one of their phones. I see "verizon" on one of their shirts and the other was wearing a best buy sweater. I then ask "oh do you work at Verizon?" She gave me the most confused look. She said "yeahhhh?" I said "can you help me?" She looked at the other girl and said "can you help her?" The other girl looked soooo inconvenienced, and said "what do you need help with?" I tell her, she then proceeds to tell me with the most urgency to end the conversation "oh we don't do that here, you will have to do that at a corporate verizon". I don't know if it was because it was a Friday, at 7pm, but I have never experienced such poor customer service. They were more concerned about getting back to what they were watching on their phone, then making a sell.

I initially came in for a Geek Squad appointment regarding an issue with my phone. During that visit, the technician told me there was a $99 diagnostic fee showing on the repair but also clearly stated that I was not supposed to be charged that fee and that he would take care of it. After that visit, there was confusion on my end due to mixed messaging, and communication could have been clearer about the status of the repair and the fee. After escalation, the team did reach back out, fixed my phone, and ultimately the $99 fee was waived. While the process took a few days from the initial Geek Squad visit to final resolution, they did follow through and resolve the issue. Not a perfect experience, but I appreciate that they made it right in the end.

I did a curbside order here. It went smooth as silk. I checked in and they popped right out with my merchandise.

Excellent customer service. Lady in the Meta department really helped me out and exchanged some glasses for me. I think she and her manager went above and beyond for me as I didn’t have a receipt but found a way to exchange my glasses.