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Frequently Asked Questions About Best Buy Midland
How do I check product availability at the Midland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3403 reviews)
HON
June 16, 2026
5 out of 5
Lots of options
Jonathan N
June 15, 2026
5 out of 5
Good customer service lately.
fortstocktonjeff0124 B
June 11, 2026
5 out of 5
For many years I lived in El Paso. We did business with Best Buy as they frequently had the best prices for both computers and printers. We tolerated the chronic sub standard service as we were saving money. Flash forward to our move to Midland and shopping at the Midland Best Buy. . We were greeted by George. He told us where we could find what we were seeking. Walking to the rear of the store; it was like a dream. Are we really in a Best Buy? At the rear of the store we met Ben. He showed us which aisle the product we needed was and showed us our options. I've been shopping at Best Buy for over 20 years. Our service today was in a word "superb". If you have been avoiding Best Buy as a result of prior sub standard customer service; you owe it to yourself to check out the Midland Best Buy.
S B
June 09, 2026
1 out of 5
I paid for warranty on my Beats ear buds purchased from Midland Best Buy. The microphone on the right bud stopped working and the left ear bud stopped charging. Take to Midland Geek Squad told them the issue, paid an additional Apple Service fee of $29.00 and left the buds sk geek squad could send them to Apple for repair. Over a week later still have heard nothing..so I call and have zero options to speak with anyone at the store so I talk to call center person who informs me Geeks are waiting for a part to repair them...then I ask why was I told they would be sent to Apple? The call center lady then said they are being replaced and should be back by this upcoming Friday. If they weren't sent to Apple for repair and I have extended warranty thru Best Buy why did i have to pay another dime for the repair done with Geek Squad? Horrible customer care for Best Buy Midland.
Response from Best Buy
June 09, 2026
Hi there,
Thank you for taking the time to share your review. We completely understand your frustration, especially when you were unable to get in touch with the store regarding your repair. That is certainly not the experience we want for our customers.
We’d be happy to assist further and ensure your concerns are formally documented. Please feel free to reach out to our support teams through any of the social media channels below so we can look into this for you:
Facebook: https://bby.me/a0r331
Twitter/X: https://bby.me/NtbIOq
Instagram: https://bby.me/QGfVmh
When contacting us, please reference your Google Review ID: 170744.