Best Buy Midland

I initially came in for a Geek Squad appointment regarding an issue with my phone. During that visit, the technician told me there was a $99 diagnostic fee showing on the repair but also clearly stated that I was not supposed to be charged that fee and that he would take care of it. After that visit, there was confusion on my end due to mixed messaging, and communication could have been clearer about the status of the repair and the fee. After escalation, the team did reach back out, fixed my phone, and ultimately the $99 fee was waived. While the process took a few days from the initial Geek Squad visit to final resolution, they did follow through and resolve the issue. Not a perfect experience, but I appreciate that they made it right in the end.

I did a curbside order here. It went smooth as silk. I checked in and they popped right out with my merchandise.

Excellent customer service. Lady in the Meta department really helped me out and exchanged some glasses for me. I think she and her manager went above and beyond for me as I didn’t have a receipt but found a way to exchange my glasses.

People that greeted me were nice. Jennifer in pickup was nice. The 2 women at samsung were rude and gave dry responses to my questions. Seemed like I bothered them by asking a question. I asked if issues with the device had been fixed and one lady responded I dont know about that issue, I dont have that issue. Friendliness from the women that work in the samsung department does not exist.. customer service could use an upgrade.