Best Buy Midland

I visited the Best Buy store in Midland, Texas today and had one of the most disappointing customer service experiences I have ever encountered. I have been a loyal Best Buy customer since Best Buy opened its doors. Over the years, I have purchased numerous appliances, electronics, and other products from Best Buy. I have consistently purchased Geek Squad Protection plans and have maintained a paid membership because I believed in the value of the company and its commitment to customer service. Unfortunately, my experience with Store Manager Joshua Willis was completely unacceptable. When I approached him for assistance, he showed no interest in helping resolve my issue. Rather than attempting to find a solution or even listening to my concerns, he simply stated there was nothing he could do and walked away. His attitude came across as dismissive, uncaring, and unprofessional. What was even more concerning was that when I requested the contact information for his district manager, including a name, phone number, or email address, he refused to provide it. As a long-time customer, I found this behavior extremely disappointing. Customer service should be about listening, showing empathy, and making an effort to help customers, even when a solution is not immediately available. Unfortunately, none of that occurred during my visit. I hope this feedback reaches district and corporate leadership because no customer—especially a loyal customer who has invested thousands of dollars with Best Buy over the years—should be treated this way. I would appreciate being contacted by someone from district or corporate management regarding this experience.

Amamos venir aquí, salimos felices. Y hermosas 😍😍

Pretty normal best buy employees look miserable tho

Excellent attention and quality service 👏🌟🌟🌟🌟