Best Buy Midland

I paid for warranty on my Beats ear buds purchased from Midland Best Buy. The microphone on the right bud stopped working and the left ear bud stopped charging. Take to Midland Geek Squad told them the issue, paid an additional Apple Service fee of $29.00 and left the buds sk geek squad could send them to Apple for repair. Over a week later still have heard nothing..so I call and have zero options to speak with anyone at the store so I talk to call center person who informs me Geeks are waiting for a part to repair them...then I ask why was I told they would be sent to Apple? The call center lady then said they are being replaced and should be back by this upcoming Friday. If they weren't sent to Apple for repair and I have extended warranty thru Best Buy why did i have to pay another dime for the repair done with Geek Squad? Horrible customer care for Best Buy Midland.

I visited the Best Buy store in Midland, Texas today and had one of the most disappointing customer service experiences I have ever encountered. I have been a loyal Best Buy customer since Best Buy opened its doors. Over the years, I have purchased numerous appliances, electronics, and other products from Best Buy. I have consistently purchased Geek Squad Protection plans and have maintained a paid membership because I believed in the value of the company and its commitment to customer service. Unfortunately, my experience with Store Manager Joshua Willis was completely unacceptable. When I approached him for assistance, he showed no interest in helping resolve my issue. Rather than attempting to find a solution or even listening to my concerns, he simply stated there was nothing he could do and walked away. His attitude came across as dismissive, uncaring, and unprofessional. What was even more concerning was that when I requested the contact information for his district manager, including a name, phone number, or email address, he refused to provide it. As a long-time customer, I found this behavior extremely disappointing. Customer service should be about listening, showing empathy, and making an effort to help customers, even when a solution is not immediately available. Unfortunately, none of that occurred during my visit. I hope this feedback reaches district and corporate leadership because no customer—especially a loyal customer who has invested thousands of dollars with Best Buy over the years—should be treated this way. I would appreciate being contacted by someone from district or corporate management regarding this experience.

Amamos venir aquí, salimos felices. Y hermosas 😍😍

Pretty normal best buy employees look miserable tho