Best Buy Midland

Excellent

I hate leaving negative reviews but this store is absolutely terrible. The staff is completely incompetent, I had items returned without notice, and the geek squad was absolutely useless. Will never return to Best Buy and I will be cancelling my company’s membership here.

Pleasant, thoughtfully and fast

I came in on the 12th of February I was being helped by a guy named Joel. I ordered my stuff and asked that every thing be delivered to my house on the 17th of February. Mind you I told him I just closed on a house and was moving in on that date and found out I needed a fridge and a washer and dryer. I instead bought 2 fridges 1 for inside and 1 for the garage. I also bought a washer and dryer with pedestals. The total came out to $4703.00. After it was done I clarified that it would be delivered by the 17th of February. He assured me saying it would be delivered between 7 am and 7 pm they will call or text you with a 4 hr window then call you for 45 minutes ahead. I told him thank you. Fast forward to that day I waited the whole day. It was about 230 I placed a food delivery having it scheduled for 7pm delivery to my door as I was waiting on the fridges. Thinking I was going to get them well the groceries arrived way earlier than expected I then called best buy and found out Joel scheduled them for March 17th from the get go. I was livid I now had $500 worth of groceries sitting on my floor going to room temp. I flew over to best buy confronted him and asked him why he set it for that day he then said I could've sworn I confirmed the day. I told him I don't care about washer and dryer that I need a fridge. He told me let me see what I can do to fix it.he ran to back and found out they had a kitchen aid fridge that had gotten canceled I asked if I could use it till mine was delivered his manager then said no because then it would be used . I explained my groceries then got told the best they could do was give me a mini fridge in the mean time I explained I was willing to buy the kitchen aid for half price and return it or offered them to cancel the other fridge and I'd be willing to keep the other one, onto of the big lg i had ordered the manager got mad and said no its 3k. I explained I didn't mess it up. He said he was unwilling to give me the fridge or sell it to me so I told them to cancel my order I was so upset that they offered no solution except mini fridge I even told them I'd pay for the kitchen aid and then turn around and would get a truck and move it myself. THIS BEST BUY HAS REALLY BAD PROVLEM SOLVING SKILLS HERES THE OTHER KICKER IM A TOTAL PRIME MEMBER. NOW IM THINKING OF SWITCHING TO LOWES P.S I LOST ALL GROCERIES THATS ALOT OF MONEY