Best Buy Midland

I am not sure what to do at this point. I bought a fridge that was delivered to my apartment on September 9th. The dudes that brought it into my apartment brought it to the third floor. Banging it up every step on the dolly. They put it in and plugged it in and everything seemed fine. I go downstairs for a bit and come up and it looks like from the thrashing it had going up the stairs they dented it but also dented the little mechanism that alerts the fridge to beep if the door is open. I cant use it or it will just beep. Now the door is really hard to open like its locked even though its not. That same day I went to chat and they said there was nothing they can do. I go to the store and was referred to the best buy geek squad manager. He said there was nothing they could do but they would call some sort of manager at the guest experience team. We wait there while they figure out what to do and speak to this guy that gives us a call. I ask him if it can be repaired and he says yes and the technician would come out September 13th(yesterday). No one shows up. No one calls. Today I go to the store. Little dude manager at geek squad avoids me and the gentleman who works in computers and does cashier(great customer service) tells me that they gave him a card for me to call customer service. I guess he couldn't gas light me himself so he sent the regular guy to give me the generic phone number. I ask for a supervisor again and finally some guy comes and tells me theres nothing they can do in the store. He liked to subtly karate chop my shoulder while he was telling me he couldn't do anything about the $600 paperweight in my apartment. He tells me to call the generic help line. I ask him if I call and they cant do anything what will happen. He's like "they have to 🤷‍♂️ 🤷‍♂️ idk". So I ask if they are open today and he says yeah 24/7. Im here in the parking lot of the best buy. I called and they are closed. I called again through a call back from sales on the website. I asked for a supervisor and they told me they dont know how to transfer me but they can rearrange for a exchange. Not sure because I could hardly understand him. I guess this is how they treat their customers. Im thinking about returning it and buying a fridge at Walmart or something. Big shout out to JONAH. They need to kick out that little dude in geek squad and promote Jonah to manager. He has Jonah go and deal with his problems anyway. Jonah was knowledgeable and patient. Hire more like him. UPDATE: talked to their guest service team. Rep said that they dont even do repairs like the manager said, and was "meh" about the entire thing. Be careful buying an appliance from these guys if you do not live on the first floor. They will screw it up and then gaslight you when you have questions and say " Theres nothing i can do."

Usually I would get a better review but damnnnnn, I can't walk around without being asked if I'm okay. Literally over 10 times in less than 30 min. Let me walk around and see what I would like to purchase m If I have questions I'll look for help. Simple.

Very friendly. The greeter was super awesome. Did a great job on my car.

Didnt even make it in, closed likr 15 mins early