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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2257 reviews)
Traveling G
August 26, 2026
5 out of 5
Quick and easy Big Screen TV purchase. Found what I wanted online and associate helped me with the transaction and loading.
Good purchase and service.
Emily G
August 12, 2026
1 out of 5
me and my husband decided to go to best buy because I know that best buy does partnerships with kindle and kobo and I was thinking about purchasing a new e-reader. We went in on August 8th at around 7:20pm. Within 5 minutes of me and my husband being in the store
we had 4 employees come up to us to ask us if we needed anything. One of the employees rudely confronted my husband with a comment that shook us to the core. He said my husband looked like a thief and I didn't. He also told him do not walk out without paying for anything. With that initial statement from the employee my husband was so embarrassed that he couldn't even find the words to respond. Immediately my husband started to have an anxiety attack and felt so disrespected that he immediately wanted to leave the store without causing a scene. We are in 2026, and it's ridiculous we are facing racial profiling and discrimination due to appearance. This individual was a best buy employee.We believe that we're created equally and all deserve the same freedom as the next human being. We shouldn't be judged merely by apperance but should be considered innocent until proven guilty by a court of law.
Response from Best Buy
August 12, 2026
Emily,
Thank you for taking the time to reach out and share what you and your husband experienced during your visit. We want all customers to feel welcome. Please know that this is not the experience we want for anyone who walks through our doors. We can imagine how this made you both feel and would like to investigate what took place. Please send a private message to one of our social media links listed below. In your message, be sure to state that you are responding to "Google Review 202289" so that we can tie it to this post.
Facebook (https://bby.me/vr4A96)
Twitter/X (https://bby.me/Og3hp5)
Instagram (https://bby.me/gyWZxW Buy)
Arthur C
August 02, 2026
5 out of 5
Very good
Largo R
July 21, 2026
5 out of 5
Typical Best Buy store but newer. Staff were very friendly from the young man greeting you to all the sales people who asked if you needed help. Special shout out to Colin. He knows his stuff and made great recommendations and saved money while doing it.