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Best Buy New Braunfels
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2121 reviews)
horace o
April 21, 2025
1 out of 5
Absolutely impossible to talk to a human. I understand why Best Buy is failing.
Response from Best Buy
April 21, 2025
Hello and thanks for reaching out on Google, Horace.
We understand the frustration when needing assistance and feeling like you cannot get in touch with our teams. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) to connect with us. When reaching out, please include your full name, phone number, email, and mention your Google review, 65064749.
Kindly,
^Graham
Rick B
April 18, 2025
5 out of 5
Just had a pleasant experience with The Geek Squad at Best Buy located in Creekside New Braunfels. Seth was very helpful and took care of my computer issue on the spot even though I didn't have an appointment. The young man was very customer oriented and knowledgeable.
richard e
April 16, 2025
3 out of 5
Hard to find staff to help with questions. Some said it wasn't their area. Finally found one girl who know about a product. They did price match walmart.
Response from Best Buy
April 16, 2025
Hello and thanks for reaching out on Google, Richard.
We understand the frustration when unable to find someone to assist you. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65046806.
Kindly,
^Graham
Jacob M
March 30, 2025
5 out of 5
Best Buy is consistently great 👏