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Best Buy New Braunfels
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2148 reviews)
Cesar G
August 25, 2025
5 out of 5
Muchas promociones , y excelente servicio
Jennifer F
August 15, 2025
3 out of 5
We have been loyal customers at this store for 15 years. Today we were in store twice. Walk in store and they have Latino music playing on store system, last time I checked, we live in Texas! The first time, we're looking at portable AC for our travel home. Stood there for a bit looking. A girl comes by and ask if we need help, I said yes please! So we are asking questions which she could not answer. Instead of her saying " let me find someone who may know", she said " oh I'm not sure " and just stood there. Second time in store, we purchased the unit. Very heavy. AFTER my 65 year old husband has it on cart, the young guy asked if he needed help! At register, several male staff standing around doing nothing or on phones and not one asked if we needed help or would like to pull up so they can load. We have never had such horrible service at this store. But when most of staff is young and allowed to stand around on their phones, this is the service your customers can expect. New manager maybe?
Response from Best Buy
August 15, 2025
Hi, Jennifer,
Thank you for your review. I can certainly see how that would be a frustrating experience. If you would like to formally document your experience, please send a private message on social media. Please include Google Review 29916 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Michael B
August 04, 2025
5 out of 5
Made my day fixed my computer while I wached.
Hugo C
July 12, 2025
5 out of 5
Mr David b. Was very informative and was very patient with all my questions. Highly recommend stopping by