Best Buy New Braunfels

Terrible Experience with Best Buy Geek Squad I am beyond disappointed with the negligence and unprofessionalism exhibited by Best Buy and their Geek Squad. A family member recently took their computer to Best Buy for a simple issue with their browser. Instead of resolving the problem, a Geek Squad representative provided them with a phone number claiming to be “Facebook customer service.” This number turned out to be a scammer. The scammers convinced my elderly relative to send $28,500 before the fraud was detected. Thankfully, we were able to recover the money, but the fact that this happened at all is deeply troubling. Best Buy failed to verify the legitimacy of the information they provided, putting a vulnerable customer at serious financial risk. When I informed Best Buy of their gross negligence and mentioned seeking legal counsel, their response was shockingly dismissive. I was told to “bring it on”, those were the exact words used by Best Buy. This level of arrogance and lack of accountability is completely unacceptable. I would strongly caution anyone against trusting Best Buy or Geek Squad with their electronics or personal information. This experience was not only stressful but could have been financially devastating if we hadn’t acted quickly. Best Buy needs to take responsibility for their employees’ actions and ensure such incidents never happen again.

Excelentes precios

The Manager Ethan Young at the New Braunfels location was awesome. He helped me in solving an issue without hesitation and deserves a shout out for his amazing customer service. Originally I felt I was getting the run around with the call center and they were not able to help me. Best buy needs a way to be able to contact the stores directly to enable customers to solve problems at the store level as I did when I finally got through to the store. Thank you Ethan for your friendliness and dedication to your job. Your an asset to your company.

This location is the absolute worst Best Buy I've ever gone into. I had an appointment to get a stereo installed in my cadillac cts, purchased from an Austin location on Dec. 2nd. 4 weeks ahead of time. After buying all the accessories they recommended, which put my bill over 1000.00, I assumed I would find good service and finally have some music. That was not the case. I left my car here at 11:00 am, my girl came to check on it at 3:00 pm, they never called like they said they would. She was informed by Sergio, that he could not locate the factory Amp. [She found it by googling it within 2 minutes] he tryed to tell her that it was going to cost an additional 150.00 per hour to troubleshoot and that the approximate time was 3-4 more hours. So to install a stereo that cost 279.99, they wanted over 1600.00 dollars. I asked for a full refund, and wanted to have my car put back the way it was. When she returned, Sergio refused to speak with her, and the manager was nowhere to be found. Had to ask an associate for assistance to finally get my car back. Did not offer the refund. Now I have to take off work to go back in and find out what is the next step? I can't believe how unprofessional and immature this supposed stereo tech acted. I even paid for their year long subscription of preferred customers treatment, and this is what I get??? Not sure if I will ever take my business here again. I hope someone from corporate contacts me and helps resolve this situation. But still feel very disappointed and dissatisfied with the way we were treated at this location. HELP!!! PLEASE!!! someone tell me how I can resolve this and get a refund, or to finish the installation process without paying 600.00 more. Someone needs to be held accountable for refusing to explain how this went from a simple deck installation to a 1600.00 bill. Never trust this location with your stereo installation, instead take it to professionals at a place like custom sounds. One star... for new Braunfels...