'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy New Braunfels
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2207 reviews)
MzMayaFox
February 05, 2026
5 out of 5
Very Helpful Employees!! ☺️
Dani
February 03, 2026
1 out of 5
Ordered a tv from this location advertised as open box: EXCELLENT. One can only assume this would be 99.9% brand new due to said advertising. I travelled 300+ miles just to pick up the preordered tv, because it was the only location listed as in stock. I called ahead to ask for measurements of the box & was happy to know it would fit perfectly. However upon arrival, that was not the case. The tv was NOT IN the correct packaging. I thought this was the only issue but still managed to make it work. When I arrived home, to my surprise & worse case scenario, the tv was in fact missing ALL hardware! Including the stands & remote! This is absolutely unacceptable! Again you advertised this particular tv as Open but EXCELLENT condition! How exactly is that excellent?? After multiple attempts at calling the store, which was absolutely no help, I finally received the corporate complaint number which also was ZERO HELP! This was an immense inconvenience & I should receive some sort of compensation for wasting my time & money.
Jemstones C
February 03, 2026
5 out of 5
Brand new TV im excited
Cheyne S
January 26, 2026
2 out of 5
Bought a 77" TV and was told during the sale that they would unbox and assemble it at delivery. None of that happened. Delivery drivers dropped it in our living room and left and of course no one at the store can provide assistance. Once they get your money they just don't care anymore. This was our first and last experience buying from Best Buy. Unimpressed by their business approach and feel the lack any real integrity or interest in seeing to that you as a customer are satisfied.
Response from Best Buy
January 26, 2026
Hello. Not having a delivery set up upon arrival can be frustrating, and we would be glad to take a look and see what options are available. If you have a moment, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!