Best Buy New Braunfels

As always it was laid out like every other BestBuy the only thing here is they have some construction by the checkout. The staff will point you to the right place.

Nope...just wanted to sell me a phone. I had bigger problems such as getting lost data. I was there 3 times and bought and returned 2 phones. One person put in my SIM card that didn't even fit and sent me along my merry way.

We purchased a $3,000 plus '100 inch TV and a heavy duty wall mount because the salesman told us that it'll be free to install our new TV on the wall as a special for the month. We had to wait 3 weeks for delivery, and when it can time today to get our TV, we're told that we have to pay $400.00 for wall mount installation, and at this point, that's just the way it's going to be. We took this deal knowing that we could not mount this TV ourselves and went on the word of the Best Buy associate that this would be mounted for us at no cost as a special. If you purchase a TV and are told by BestBuy that the installation is free to mount ON THE WALL, please make sure you have it in writing. Now, we're out our TV and an event we planned for family and friends at our home. Thanks, BestBuy. It would have been nice to stand by us on this one as we have with BestBuy! UPDATE** I went in the store in New Braunfels and spoke with Chris who didn't have much to say after my explanation. Chris made a call to the delivery person and stated "You knew the promotion is still going on, and you could have done the delivery, can you still deliver the TV today" and he was told no because it was canceled, and I didn't cancel the delivery. I was told that I need to go into the store and talk to the manager per the delivery person who's name is Kathy from Geek Squad. Chris then refunded my money plus the warranty we purchased and said "Someone dropped the ball" and made no offer to help in any way, or apologize for this unprofessional experience . Happy B-day to my wife today, I'm sure she'll have a good one without her TV. This is absolutely horrible, and nothing will be done about it. Lesson learned!

I just wanted to give a big thank-you to Courtney at the Best Buy in New Braunfels (187 Creekside Way). My daughter and I came in looking for a couple of items, and Courtney went above and beyond to help us. She was professional, knowledgeable, patient, and kind — the kind of person every store hopes to have on their team. It’s rare these days to come across someone who genuinely enjoys helping others, and Courtney did exactly that with a great attitude. If her manager sees this: she’s a true asset to your store. And if her family ever reads this: you should be very proud of her — she made our day better. Thanks again, Courtney!