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Frequently Asked Questions About Best Buy New Braunfels

How do I check product availability at the New Braunfels Best Buy?
How do I check my order status?
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy New Braunfels stores’ holiday hours?

Recent Reviews

4.0
(2121 reviews)
horace o
April 21, 2025
1 out of 5
Absolutely impossible to talk to a human. I understand why Best Buy is failing.
Response from Best Buy
April 21, 2025
Hello and thanks for reaching out on Google, Horace. We understand the frustration when needing assistance and feeling like you cannot get in touch with our teams. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) to connect with us. When reaching out, please include your full name, phone number, email, and mention your Google review, 65064749. Kindly, ^Graham
Rick B
April 18, 2025
5 out of 5
Just had a pleasant experience with The Geek Squad at Best Buy located in Creekside New Braunfels. Seth was very helpful and took care of my computer issue on the spot even though I didn't have an appointment. The young man was very customer oriented and knowledgeable.
richard e
April 16, 2025
3 out of 5
Hard to find staff to help with questions. Some said it wasn't their area. Finally found one girl who know about a product. They did price match walmart.
Response from Best Buy
April 16, 2025
Hello and thanks for reaching out on Google, Richard. We understand the frustration when unable to find someone to assist you. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65046806. Kindly, ^Graham
Jacob M
March 30, 2025
5 out of 5
Best Buy is consistently great 👏

About Best Buy New Braunfels

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