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Best Buy New Braunfels
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2221 reviews)
Rob
April 08, 2026
4 out of 5
I love best buy one of my favorite places . Id probably have a million loyalty points if I could ever keep a email lol 😂
Umeko V
April 07, 2026
5 out of 5
Really friendly service - several employees asked if we needed help. Bought a printer at a great price too.
Fernando B
March 22, 2026
4 out of 5
Buen surtido de equipo aunque los precios no son los mas bajos
X
March 17, 2026
1 out of 5
I love the tv I purchased but had a technical question. I called the local store number and got a useless AI bot. After several minutes of its useless dialogue it finally told me I’m being connected to a customer service agent. The agent it connected me to was as useless as the AI bot! The agent was not in the local store and could not assist with my question! Also, the agent was hard to understand! I feel like my intelligence was being insulted and trying to play verbal charades to get them to understand my question. I finally had to visit the store to get assistance and the manager told me all calls are routed through Ai and then to an overseas call center. I’m done! No more business with Worst Buy!
Response from Best Buy
March 17, 2026
Thanks for sharing this review. We're glad to hear you love the TV you purchased, though we understand your frustration regarding not receiving help when calling us. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/jEvBUc), Twitter/X (https://bby.me/ndv4QJ), or Instagram (https://bby.me/pZcDJR). Please include the Google Review reference number #130339 when reaching out.