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Best Buy New Braunfels
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2226 reviews)
Stacey N
May 09, 2026
1 out of 5
My two daughters and grandchild went on Saturday looking for a new headset for her home office. She did not want help and wanted to read the packaging to see what the hookups fit to due to the fact that she has already bought some that did not work. She was asked by three people if she wanted help she did not. The last one ask if he could help and when she told him no he said well I just stand right here till you do. He made her very uncomfortable so she went and bought her purchase from target. She said she felt like they were harassing her and implying that she was unwelcome. This is horrible customer service. Some customer service training is in severe need. I do not recommend anyone shopping here if that is how they treat there potential customer.
Bella M
April 27, 2026
5 out of 5
Will was very knowledgeable about appliances and answered inquiries regarding Magic the gathering.
Dija R
April 16, 2026
5 out of 5
Friendly staff
Rob
April 08, 2026
4 out of 5
I love best buy one of my favorite places . Id probably have a million loyalty points if I could ever keep a email lol 😂