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Best Buy New Braunfels
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2218 reviews)
Michael S
March 10, 2026
5 out of 5
Here’s a polished **five-star review** that keeps your experience clear, honest, and appreciative while giving strong credit to the store team:
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⭐⭐⭐⭐⭐
I had an outstanding experience at Best Buy in New Braunfels( I wish I could give them 10 Stars), and it’s entirely thanks to General Manager Michael Holtz and Geek Squad technician Jerry Arroyo.
This whole situation started when I ordered equipment online with the plan to have it delivered to the store and installed later. Unfortunately, the online side of Best Buy completely dropped the ball. There was a total breakdown in communication. They completely forgot to order the main piece of equipment that I was having installed and for a while it felt like no one knew what was going on with the order.
Thankfully, once I connected with the team at the New Braunfels store, everything changed.
Michael Holtz went above and beyond to personally step in, track down the issues, and coordinate everything that had fallen apart on the online side. He spent a significant amount of time making sure the situation was resolved properly, and his professionalism and commitment to customer service were truly impressive.
On top of that, Jerry Arroyo from Geek Squad did an excellent job with the technical side, making sure the equipment was handled and installed correctly. He was knowledgeable, professional, and clearly takes pride in doing things right.
Because of Michael and Jerry, what could have been a very frustrating experience turned into one that reminded me why great leadership and service at the store level still matter.
This Best Buy is about 45 minutes from my home, but after the level of service I received, I will absolutely come back to this location for future purchases. Their dedication to making things right and taking care of customers is exactly what five-star service looks like.
Thank you, Michael and Jerry, for turning a difficult situation into a great experience.
Noelle N
March 06, 2026
5 out of 5
Got a MacBook and great service
BigDaddyDrew
March 04, 2026
5 out of 5
Amazing store and amazing staff always ready to help you out! Best one ive ever been to!!
Andrew L
March 04, 2026
5 out of 5
Amazing store and amazing staff always ready to help you out! Best one ive ever been to!!