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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2264 reviews)
Amberley H
October 08, 2026
5 out of 5
Cassi and Payton from Best Buy Geek Squad provided an excellent delivery experience. They were punctual, friendly, and offered great customer service throughout the visit. They also carefully and accurately measured the space for our TV, which made the process easy and reassuring. We really appreciated their professionalism and would gladly recommend them!
Shamika C
October 05, 2026
1 out of 5
I wish I could leave a big fat zero!! First of all the delivery drivers showed up much earlier than the time slot I was given, so I had to leave work earlier than expected only to have them show up with a cracked screen. The delivery drivers one named Scott showed no empathy and very nonchalantly says he needed to exchange it. But of course he never did come back but called me and said I have to go back to the store and pick out a different tv and reschedule the delivery because the tv I purchased online, is no longer in stock. SMFH!!!! Best Buy SUCKS!! No one called as a courtesy customer service check. Then the tv is not even in the system as damaged. This happened at 11am and it’s 9pm and customer service says the tv shows it’s in transit. So therefore I have to wait who now’s how long for the system to update. Just like that, there goes my plans for family coming in town Sunday! I should have went to Walmart like my mother suggested. This is ridiculous. I’ll never make another purchase from this place. Ever!!!
Response from Best Buy
October 06, 2026
Hello, Shamika,
We appreciate you taking the time to share your experience with us. Having your new TV arrive damaged would be very frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/da3Xqz), Twitter/X (https://bby.me/ofWwWw), or Instagram (https://bby.me/QLNJOH). Please reference Google Review, #230978.
Sebastian G
October 03, 2026
2 out of 5
I walked into the store and there were at least 5 employees by the door, none of them greeted me or approached me for assistance. They have a specific location for store pick ups right by the entrance and there there was no one there to help as I stood there for a few minutes waiting for someone to come up to help or even ask me what I needed, so I decided to walk to the checkout line. For a store that seems well staffed the checkout part of their business seems less staffed.
John D
September 29, 2026
5 out of 5
Had everything I needed and very knowledgeable.