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Best Buy New Braunfels
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2112 reviews)
Avi S
March 22, 2025
5 out of 5
Best tech place in the USA 🇺🇸
David J
March 19, 2025
1 out of 5
Getting to talk to a human at the Best Buy Store in New Braunfels, Texas is impossible. The number listed on the website sets in motion a variety of people who cannot help me, and apparently cannot connect me with human at the particular facility. It is VERY annoying.
Response from Best Buy
March 19, 2025
Hello, David,
Thank you for providing your feedback on Google. Not being able to contact the store is upsetting. Best Buy has decided to use a call center for many reasons. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64946298", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Junior G
March 12, 2025
5 out of 5
Awesome!
Brad S
March 03, 2025
1 out of 5
Geek squad is clueless, Seth tells me they can schedule a radio installation for me and they have all the parts, and that I don't need to pay that day then Robert calls me and says I have to come back and pay if I want to do it Tuesday and then him and Seth are arguing on the phone on if I have to come in or not and then they decided I don't as long as I pay before Tuesday (the 4th) and they had all the parts and everything, I come in today (the 3rd) to purchase a radio and such for my appointment tomorrow and pay for everything and Cade tells me they don't have 2 of the parts that were previously said they had, and i know they didn't sell them because I came in late the night before and was there at open today. So they tried to push my appointment back to Friday but told me I had to be there on time or else my appointment was going to be canceled but they gave me no flexibility on scheduling either this time or no time. I guess this place is as bad as people say
Response from Best Buy
March 03, 2025
Hello, Brad.
Thank you for taking the time to reach out. We take feedback seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64884083.
Best,
^Allison