Frequently Asked Questions About Best Buy New Braunfels
How do I check product availability at the New Braunfels Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Braunfels Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Braunfels stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Braunfels Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2217 reviews)
Noelle N
March 06, 2026
5 out of 5
Got a MacBook and great service
BigDaddyDrew
March 04, 2026
5 out of 5
Amazing store and amazing staff always ready to help you out! Best one ive ever been to!!
Andrew L
March 04, 2026
5 out of 5
Amazing store and amazing staff always ready to help you out! Best one ive ever been to!!
Tyler A
February 26, 2026
1 out of 5
This might not be a problem specific to the New Braunfels location. I was in the store a couple hours ago and believe I left a personal item behind. I have tried calling to speak with somebody who works there to ask before I drive the thirty minutes to go back.
I’ve been talking to robots or outsourced help only and can’t get on the phone with an in/store employee there to ask a SIMPLE question. I was just in the store and the employees AREN’T BUSY.
I will never shop at Best Buy again.