Best Buy Odessa

Love store great service nice people

Picked up a camera I ordered through another store. Package looked brand new, I gifted it. When they opened the box all it contained was a rock instead of the camera.

everyone help me find what i needed

When I first entered the store, I was looking for an LG television. I approached Elijah and asked if he knew where the LG TVs were located. He pointed in a direction and told me they were “over there.” I understood that he may have been busy, so I went to look for them myself. After finding the TVs, I continued looking around and eventually needed assistance. I encountered Elijah again and attempted to get some help regarding the TV I was interested in. His response and overall demeanor came across as extremely dismissive. Rather than making any meaningful attempt to assist me, answer my questions, or direct me to someone who could help, I was left with the impression that he simply did not want to deal with me. What made the situation even more uncomfortable was that I observed Elijah shortly afterward speaking quietly and whispering with another employee while I was nearby. I could not hear exactly what was being said, so I cannot definitively say that the conversation was about me. However, considering the interaction I had just had with him, it certainly appeared that I was being discussed, and it made an already uncomfortable experience feel even more unprofessional. I ultimately decided to leave the store rather than continue trying to get assistance. I left at approximately 5:27 PM. I would encourage management to review the security camera footage from that day, particularly around the time of my visit. The footage should help provide an objective account of my interactions with Elijah and the circumstances surrounding my decision to leave. I am not someone who normally submits complaints, and it takes quite a bit for me to feel strongly enough about an experience to do so. I understand that employees can be busy and that they may not always have the ability to spend a significant amount of time with every customer. However, I believe basic courtesy and professionalism should still be expected. I was simply trying to look at and potentially purchase an LG TV. Instead, I felt dismissed and uncomfortable enough that I chose to leave without making a purchase. I hope management will take this complaint seriously, review the available camera footage, and address the situation appropriately. Employees are representatives of the company, and customers should not feel unwelcome or as though they are an inconvenience simply for asking for assistance.