Best Buy Odessa

OK, let me break this down. 1. I'm not sure why it is, when I visit this place, nobody helps or any of the other customers in the store when actively looking for something. 5 months ago this wasn't as big an issue. Now between the week and weekend, staff walk around in groups chatting with each other instead of helping customers. 2. The helpful staff that are there, or rather were are not appreciated enough nor are they there, it seems. I don't know what happened, but the decline is overall helpful shopping has gone way down. Good luck finding the items you want, they say they have it, but you're going to be looking around the store for it, only to be beat out by the other people looking for the same thing. 3. I just wanted to buy a monitor. I found one, grabbed it off the overstock shelf and went to checkout with it. Standing there for 20 minutes led me to believe, that eventually the other registers by pickup would be opened eventually in that time. They weren't. One couple was being helped by an advisor who was working pretty diligently to get them through. The other woman, with like black and pink hair or something didn't say a word. Once the people she had finished cashing out left, I moved up in line and she walked away without a word, to which other customers saw this and got upset about it. I took the monitor I had WANTED to purchase and put it back. 4. I don't know who the manager is on shift today, but he just said "ok, goodbye" as I left feeling disrespected by the interaction. Overall, 5 months, a day and a bad experience is all it takes. I made a review about it last time and later deleted it due to the stock shortage and continued lack of help from the current advisors working there. I'll name a few that ARE helpful, Kimberly, Jessie, Isabella, Aubri, Jaziel, Gilberto and the woman that went between the cashier area and the center desk between the doors that was working this day, Filipino type. These are some awesome people that you should approach if you visit here to seek assistance with any shopping needs or questions.

Nice, quite and clean. Was nice to be greeted at the door and employees asked if you needed help in each department and left you alone if you said no but were quick to show you where the item I was looking for or similar to it.

I was standing for a hour nobody was willing to help

Employee Gilberto was the kindest, goodest man I met in my entire life and then theres was Ace for moral support