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Frequently Asked Questions About Best Buy Odessa
How do I check product availability at the Odessa Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Odessa Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Odessa stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Odessa Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2927 reviews)
John C
October 07, 2026
1 out of 5
I was standing for a hour nobody was willing to help
Response from Best Buy
October 08, 2026
Getting help in our stores should be fast and easy, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/PvOgRV), Twitter/X (https://bby.me/9kstth), or Instagram (https://bby.me/CNBJjJ), and mention your Google review, 231888.
Bryan S
October 05, 2026
5 out of 5
Employee Gilberto was the kindest, goodest man I met in my entire life and then theres was Ace for moral support
Wesley G
September 22, 2026
2 out of 5
Do you have an account with us , sir. But I do not know what phone number it is under. Is there any other way you can look it up. No , sir , i'm sorry that's the only way. People change phone numbers all the time.You have my first and last name.You have my email on file , but apparently you can't look it up that way. So my account and everything along with it is now lost... lovely. Well, I will still take everything.Do you have a bag I may use to carry everything out with. No, sir, I'm sorry we don't. You have to carry everything. Crap service. I used to love best buy , but just like every other big commercial store , it has went down the drain hard. You walk in, no one says hi, you walk around the store Looking, and no one offers to help. They are just too busy talking to each other and on their phones.
Robert N
September 17, 2026
5 out of 5
What’s having trouble with setting up my iPhone 17 Pro Max the geek squad hooked me up in a matter of minutes. Also was having trouble getting my Apple Watch to link. Hooked me up in a couple minutes. These guys are good.