Best Buy Odessa

Recently, I went in for a pickup order, and while I was waiting in line, I noticed that one of the cashiers was struggling. He stepped away and came back with someone I assume was a manager, I’m not sure of his exact position. The way this individual spoke to and treated the cashier who was clearly having difficulty was very rude and unprofessional. After the cashier walked away, you could tell the manager was frustrated, and he began complaining that the employee wasn’t doing his job properly even though he had only been working there for about three months. In my opinion, this isn’t necessarily an issue with the employee; it’s an issue with training and management. If someone is still learning and struggling, the first response should be to provide proper guidance and support, not belittle or embarrass them. If he had been trained properly from the beginning, there may not have been these issues in the first place. Management has an opportunity to do better. Employees should feel supported while learning, and customers shouldn’t have to witness that kind of treatment. I hope this is something the management team takes seriously and works to improve.

Very good aptitude 👌

Great service and pricing.

Always got what I need!