Best Buy Odessa

You know what sucks , that they have a call center that do not know what the heck there doing 😓😓😓😓😓

I would like to share an impressive and awesome experience I had at the Best Buy in Odessa Texas. Upon arrival, I spoke with Geek Squad Manager/ Tech, Mike and Data(Shekla) regarding an RTX Graphics Card installation into my Grandsons Gaming PC. They quickly gathered the the Gaming PC with the Graphics Card and without hesitation, they immediately began to evaluate the process. Once, the check-in process was complete, I left feeling positive knowing that my computer products were in good hands, as they both displayed extreme knowledge and strong professionalism with their work responsibilities. Later, I received a notification letting me know the computer products were ready for pick-up. I quickly returned to the store and found the Gaming PC ready for use. However, a few days later, I called and spoke with a Customer Service Representative at Best Buy as the RTX Graphics Card Dual Ports were not working properly. However, I was thrilled to hear the Customer Service Representative inform me that the RTX Graphics Card was still under warranty, so I quickly re-scheduled an uuinstallation "removal" appointment. I returned to Best Buy on the following day with the Computer products and again spoke with Mike and Data. They were extremely happy to assist with the uninstallation of the Graphics Card. Then, I prepared and mailed out the RTX Graphics Card for repair with Best Buy 's third party , MSI (Micro-Star International Computer Hardware Company.) MSI also wasted no time in repairing and promptly returning the RTX Graphics Card within a week. The Gaming PC was, once again immediately re-scheduled for the RTX Graphics Card re-installation. I returned to Best Buy and was happily greeted by Mike and Data as they quickly began the re-installation process of the RTX Graphics Card into the Gaming PC once again. Again, I was notified that the Gaming products were ready for pick-up. I arrived at the Best Buy in Odessa to find the Gaming PC ready for use and to my astonishment, these amazing experts, Mike and Data had also taken the time to thoroughly clean out the inside of the Gaming PC, displaying a beautiful RTX Graphics Card. They did an amazing and superb job, all while being extremely patient and kind during the "back and forth" , almost endless situation of installing, uninstalling and reinstalling. Thank you Mike and Data(Shekla) for your excellent service and the remarkable, unforgettable experience. I highly recommend Mike and Data(Shekla) for all of the Gaming PC's, Computers, Tablets, Smartphones, Smartwatches, and all other electronics and devices service needs that anyone may have. They are both extremely knowledgeable and professional Geek Squad Manager/Tech. Thank you both very very much.

If I could give no stars I absolutely would! This place is awful its like ghost town! I was convinced no one worked there then I found someone in the middle area couldn’t be bothered to stop talking to his little “girlfriend” or whatever to even help me…she worked there too. Really rude as well. To top it off He didn’t even put my item I bought in a frickin sack. No wonder best buy is going bankrupt they should call it worst dont buy. This place stinks. Don’t waste ur money here go to midland.

Staff here pretend to be helpful until it's time to help.