I went there to get my hard drives formatted for which they charged 100$ and I had to wait whole day just to hear that they don't have SOS to SATA converter. When I dropped off my drives I told them if they need converter I have it let me give it to you but they said no problem we have it. And turns out they don't. Even after they realize they didn't gave me any update and they told me when I went there check upon them.
Sales service was good but geek squad not okay.
Response from Best Buy
November 10, 2025
Hi, Dipen,
Thank you for leaving us a review. We aim to provide great service and would like to discuss your recent Geek Squad experience.
Please private message us through Facebook (https://bby.me/eo0d77), Twitter/X (https://bby.me/650pre), or Instagram (https://bby.me/8zlf2e). Please mention "Google review 67257" when reaching out.
The staff was just not pleasant.
Response from Best Buy
November 04, 2025
Hello,
Thank you for the review. We understand your experience at Best Buy may not have been a reflection of the expectations we have in place. We do wish for our customers to always feel welcome and appreciated.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 64446.
Micheal A
October 27, 2025
everything nice and decently priced, most of the workers are respectful too. but i did go in to ask about a new ipad, but when i went up to the middle desk and just the employees that were there looked at me and then just walk away. igz real customer service is always best when shopping online…
We had the geek squad come to the house and install our new TV with wall mount on brick. These guys did a great job. It was Arturo,Raul and Miguel. They took their time and made sure everything was just right before leaving. I would highly recommend these gentlemen for any install. Best Buy is lucky to have guys like these men working for them. Thanks again guys