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Frequently Asked Questions About Best Buy Pasadena

How do I check product availability at the Pasadena Best Buy?
How do I check my order status?
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pasadena stores’ holiday hours?

Recent Reviews

4.2
(3534 reviews)
tony r
January 30, 2026
5 out of 5
Phil with the Geek squad was Outstanding, very professional and knowledgeable.
Andrew P
January 29, 2026
1 out of 5
Manager ‘Justin’ refused to honor product price shown. Even as product is priced wrong and the location is filled with that product. Best Buy used to honor this, but now they just put items in the wrong location and let you guess at the price. Best Buy rewards member and credit card holder….but they do not care about customer. May be less steamed about it if the Manager was less cocky about how he explained it was the wrong tag for the product. Go somewhere else.
Response from Best Buy
January 29, 2026
Hello, thank you for leaving us a review. Knowing the correct price is important when shopping in store. We would like to properly document this on our corporate servers for you. Can you please reach out to us on Facebook (https://bby.me/elkbj0), Twitter/X (https://bby.me/dd5hnr), or Instagram (https://bby.me/0ipknn) with more information about your experience? Please begin your message with "This is regarding my Google Review #110639".
Jason A
January 24, 2026
1 out of 5
I was there for 45 minutes trying to buy two tablets. Three different groups of workers were to interested in looking at Instagram than helping out customers. The guy at the door asked if I needed help. I explained my frustration. He spoke on his headphones for someone to help out while he's looking at them on security monitor & they didn't move. I walked out. This will be my last time coming to this store.
Irene A
January 21, 2026
5 out of 5
Wonderful customer service!

About Best Buy Pasadena

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