Cecelia M
January 12, 2026
I went in to buy a product, wanted 3 but one location only had one, the rep said he would check another store, found 2 more, and they put them away for me. When I arrived, the rep from that 2nd store had them ready. Customer service at its finest, courteous, perfect!
Dynamic pricing?!
Prices at the shelf might be higher than online. (A customer is at the actual store and the store chain charges them more in order to extract more profit)
If so this should be made illegal at the best and exposed in any case.
I will change my review score if this can be disproved.
Response from Best Buy
January 08, 2026
Hello,
Thank you for the review. We understand your concern with the prices of our products. We offer a great Price Match Guarantee.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 102129
Precilla S
January 06, 2026
Noah was very helpful and patient is assisting us in finding the laptop we needed for my daughter! Excellent customer service and very quick in helping us find what we needed! In and out in less than 30 minutes!