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Frequently Asked Questions About Best Buy Pasadena

How do I check product availability at the Pasadena Best Buy?
How do I check my order status?
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pasadena stores’ holiday hours?

Recent Reviews

4.2
(3541 reviews)
alber78 h
February 08, 2026
1 out of 5
Nooooo good
Response from Best Buy
February 08, 2026
Hello, Thank you for the review. We regret to learn you didn't have a good experience. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 114670.
Tom T
February 07, 2026
1 out of 5
Bestbuy use to be a great place to shop for appliances, but after covid bestbuy is the worst place to shop, my Worse experience started with Best Buy back in November of 2025 when I purchased a Samsung Internet refrigerator, my experience buying a Refrigerator from bestbuy has been the worst experience in my lifetime of 58 years,, I went into bestbuy store To make a purchase of a Samsung refrigerator the reason why I choosed Best Buy I felt like this wasThe safest place to buy a good product a dependable product, bestbuy have this white glass Samsung Internet refrigerator on display without a scratch on it, a beautiful refrigerator that my wife wanted,, I went home read reviews on it and the refrigerator had a lot of bad reviews but I didn't understand why because I knew several people that had one for over 5 years with no problems, So i made a online purchase For the white glass Samsung Internet refrigerator in Nov 2025 & as of today Feb.7, 2026 bestbuy made five delivery attempts each refrigerator had damage on it at critical areas.. are you hearing me bestbuy 6 Damage refrigerators from your warehouse attempting to PUT a damaged refrigerator between my cabinets without me noticing the damage, so on today Feb. 7, 2026 this was bestbuy 6th delivery attempt of trying to deliver a refrigerator that's not damaged, all of bustbuy refrigerators where damaged And they're actually trying to conceal the damage and put a damaged refrigerator without the customers knowing that the refrigerators are damaged they don't last very long when they've damaged the refrigerators, I believe why Samsung has so many bad reviews about their Samsung refrigerators because Best Buy is damaging them with their inexperienced warehouse help they're damaging them with the forklift in the loading and unloading process , 6 damaged refrigerators is not a coincidence. when you bring 6 damaged refrigerators to my residence It's not an accident it's with intent. Best Buy get your stuff together and bring me a undamaged refrigerator Exactly what I paid for. A pic of the 6th refrigerator Best Buy has attempted to put between my cabinets without me noticing the damage, I do believe best buy is doing all their customers like this so it's time for a class action lawsuit, Check for damage on your refrigerators if you bought it from the Best Buy. I included a picture of the damage areas on the damaged refrigerators and also a picture of the type of forklift that damages these refrigerators like this. The pic of The refrigerator is the one that was attempted to be delivered today February 7th which is the 6 damaged refrigerator
Response from Best Buy
February 07, 2026
Hi, Tom, Thank you for taking the time to leave feedback for us regarding your recent purchase. I can understand expecting a product that is free from damages. This certainly sounds like a concerning situation. So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/hw03nq), X (https://bby.me/xzlt4y), or Instagram (https://bby.me/uj0gr8). Please be sure to reference “Google review #114234” in your message when contacting us. We look forward to assisting you!
Briana P
February 06, 2026
5 out of 5
Love that the employee's knows their products to help with my brothers XBOX questions
Rejayah S
February 03, 2026
5 out of 5
I went to only spend around 110.00 on a small TV but when I got there God blessed me with a better deal 32 inch TV for 35.70 I'm so grateful.....

About Best Buy Pasadena

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