Best Buy Pasadena

Buyer beware!!! I purchased the Maytag - 5.3 Cu. Ft. High-Efficiency Smart Top Load Impeller Washer with Extra Power - White in January. Agitator tangles and twists clothes, sheets towels so bad that I have to untangle and sometimes rewash/rerinse. It also causes unbalance error and stops before spin cycle and I have to redistribute soaking wet items and start the process over. I have tried loading and distributing items every way possible with different water levels and nothing helps. I have explained this to whirlpool and they have sent 2 technicians out but they report no issue, unable to find failure but inform me before they leave that the agitator is causing the issues. So basically sorry Maytag/whirlpool has designed it this way. If I had chosen the washer with the removable stick in the middle I wouldn’t have this problem. Customer Service also informed me that if I keep calling and having a technician come out they will start charging because nothing is wrong. It is a loading and usage problem, which the technician while here asked how I loaded it and said I am loading it correctly. I’m 52 years old and have loaded and washed a lot. I can’t believe Maytag would make a product like this and then blame the user for the problem. I will never buy Maytag/whirlpool again. I hope this review saves another customer some frustrations.

I walked in a man. I walked out a legend. I entered this Best Buy of perfectly average architecture and respectable mediocrity with a vague sense that technology could improve my life. I had no idea. A sales associate — clearly sent by fate or the scheduling software — guided me with the patience of a saint and the knowledge of a Geek Squad archangel. Together, we embarked on a sacred journey through every department. For my eyes — smart glasses. The world snapped into focus. Colors I'd never seen. Birds I'd never noticed. My neighbor's license plate from 400 yards. For my ears — wireless earbuds of such acoustic clarity I could hear my own thoughts becoming smarter in real time. For my brain — a device of such processing power that simply unboxing it increased my IQ by a clinically unverifiable amount. For my wrist — a watch that monitors my health, tracks my steps, and subtly judges my diet. For my finger — yes, they have a ring now. A ring. I am basically Iron Man. I left the store a fully integrated, augmented human. Strangers on the parking lot complimented my taste. A woman asked if I was a tech consultant. I said yes. Back at work the next morning, I solved five problems that had plagued five divisions for a combined fifty years. I didn't even sit down. I just stood in the doorway, tapped my temple, and the answers came. My boss promoted me on the spot. Full benefits. Retirement option in five years. The stores refrigerator section is fine too.

Our delivery was smooth. José did a great job.

I visited two different Best Buy locations and was not acknowledged at either one. No offer to help, not even basic eye contact from employees who clearly saw me. At that point, it stops being “bad customer service” and starts looking like a culture problem. When the same thing happens at multiple stores, it’s a pattern — and it’s unacceptable. I walked in ready to make a purchase. Instead, I walked out questioning whether certain customers are simply ignored here. Whatever the reason, it’s unprofessional and reflects poorly on the brand. Best Buy needs to address this immediately. Customers shouldn’t have to chase down staff just to be acknowledged. I ended up just buying online which was an issue within itself (false advertising items) had to pay double and drive all over Houston, just to make sure I got what I wanted same day