Best Buy Pasadena

Marc Anthony was extremely helpful, even helped me get my big box onto the car. Great service!

It's okay okay.

Ordered 2 TV's from Best Buy during the last week of September. They were delivered on 10/6, only for one to be damaged upon plugging it in. The Geek Squad guys were helpful and took this TV back to be exchanged. The TV was supposed to be delivered today, 10/13, I had the confirmation and tracking and all. Then I get a call from customer support who I cannot understand, telling me the warehouse did not have my TV? Yet the agent was en route to my house with the TV? I called customer support back to speak with somone who then told me the agent DOES have my TV. 10 minutes later, the tracking now says the delivery was canceled. The original customer support guy told me to go the store for help. So I went to the store only to be told they don't handle delivery issues. I was told to call the Geek Squad support and I finally spoke to someone who cleared things up, Ms. Theresa. She said the warehouse had over 100 of my TV's in stock, 127 to be exact. She and I both didn't understand how such an mess up occurred. She offered to reschedule, but the earliest she could get was another week. I canceled and it will be refunded. This was the most RIDICULOUS experience I have ever had from any business. Making somone wait damn near a month just for a TV!? The warehouse had my TV, despite customer support they did not have it. Ms Theresa told me the transfer from warehouse to store (delivery team) was canceled, even though the tracking said the agent would be at my house before 12? TERRIBLE way to do business. Figure it out, Best Buy.

I had a very good experience, the very kind lady at the door helped me move in a heavy box I had brought for a return, and she also helped me with the return process, I forgot to ask her for her name, but I'm really thankful 🩷