Best Buy Pasadena

I would like to give a big thank you to AJ who helped my husband and I with the necessary items that I will need to run my future insurance business! He assisted with the laptop, monitor, warranties and MS 365. AJ is knowledgeable and patient. Thanks again AJ!

I would not recommend using Best Buy’s trade-in program based on my experience. The online quote for my device was $600, but when I arrived at the store, the value dropped to $420 because the system labeled it as “fair” condition — even though it was in excellent shape with only a minor scratch. The difference felt misleading and unfair. The in-store process was also extremely frustrating. The staff did not seem trained on how to complete the trade-in properly, and I ended up waiting around 30 minutes while multiple employees and a manager tried to figure it out. It was inefficient, disorganized, and a poor use of my time. When I raised these concerns, the manager offered little explanation or resolution. The lack of preparation and inconsistency between the online and in-store processes show serious gaps in training and management. I left disappointed and won’t be using Best Buy’s trade-in program again.

We showed up to this store at 10:14 they were closed. They have a sign on the door stating they open at 10:00 am. I called district manager and they said all stores open at 10:00am and they don’t know why this store isn’t open. Someone finally came to the door to let employees in the store around 10:34. We ask him why the store isn’t open and he said they open at 11. We showed him the sign on the door said 10, online says 10 and the manager said that they open at 11. He blames it on the fact that they just changed the sign yesterday and he has no clue.

Friendly people good service