Came to this location, June 27 at 6:30 PM and the front desk service was unacceptable. Three employees there and I was waiting for three minutes just to get served. I had to acknowledge them from their conversation just for them to complete my purchase. A middle-aged woman and a Caucasian individual did not even acknowledge my presence. They were making jokes when I asked for service. A Latino male completed my transaction and he And he was great.
I was told because of theft associates are not allowed to let a customer physically handle locked merchandise even to read the box. Totally ridiculous. Instead of fighting theft properly law abiding customers pay the price while thieves are free to walk out fearlessly. I was prepared to spend more than $600 right then. Manager was very apologetic. I'm done with Best Buy. I went home yesterday purchased what I wanted from Amazon no stress involved. I'm also considering canceling my Best Buy credit card. Best buy no more. At least at the beltway and Fairmont location...
Response from Best Buy
June 14, 2026
Hello, thank you for taking the time to leave a review. Being able to verify the specs before you purchase is important. Can you please reach out to us on Facebook (https://bby.me/rDZnkk), Twitter/X (https://bby.me/UJouwM), or Instagram (https://bby.me/Dd1MaC) with more information about your experience? Please begin your message with "This is regarding my Google Review #172393".
Buyer beware!!! I purchased the Maytag - 5.3 Cu. Ft. High-Efficiency Smart Top Load Impeller Washer with Extra Power - White in January. Agitator tangles and twists clothes, sheets towels so bad that I have to untangle and sometimes rewash/rerinse. It also causes unbalance error and stops before spin cycle and I have to redistribute soaking wet items and start the process over. I have tried loading and distributing items every way possible with different water levels and nothing helps. I have explained this to whirlpool and they have sent 2 technicians out but they report no issue, unable to find failure but inform me before they leave that the agitator is causing the issues. So basically sorry Maytag/whirlpool has designed it this way. If I had chosen the washer with the removable stick in the middle I wouldn’t have this problem. Customer Service also informed me that if I keep calling and having a technician come out they will start charging because nothing is wrong. It is a loading and usage problem, which the technician while here asked how I loaded it and said I am loading it correctly. I’m 52 years old and have loaded and washed a lot. I can’t believe Maytag would make a product like this and then blame the user for the problem. I will never buy Maytag/whirlpool again. I hope this review saves another customer some frustrations.
Response from Best Buy
June 04, 2026
Hello Janel,
We can see why you’d be upset if you keep getting this error with your appliance. We would like to see if we can help. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #160878 in a private message. We’re here to listen and help however we can.
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