We received a very attentive and very kind person who helped us to navigate the multiple available possibilities. This person, Pierce, was very well verse on the device that we were looking for and in less than a hour we went away very satisfied and pleased.
Jonathan R
September 26, 2026
I came in to buy a reMarkable Paper Pure. The display only had paper tags since the item is locked up, so I brought the tag to the register like you normally would. The cashier, Amira, sent out a page but then told me to go over to the department and wait, with no indication that anyone had actually picked up the request. Every other associate was clearly busy with other customers, so I was being sent off to stand around with no one coming.
It felt dismissive and unprofessional, like she just wanted me out of her line. I was ready to spend money on a premium product and couldn't get anyone to take ownership of a simple purchase. I ended up leaving without buying anything. Management should make sure that when a page goes out, someone confirms it and the customer isn't left guessing.
Response from Best Buy
September 26, 2026
Hello!
We understand how important it is to receive timely assistance when making a purchase. We want every customer to feel supported, informed, and valued throughout the buying process, with clear communication.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/3ri8Qg)
Twitter/X (https://bby.me/lUymaE)
Instagram (https://bby.me/NeYgpz)
Be sure to mention your Google Review number, #227013, in your message. Thank you.
Diane S
September 22, 2026
Rodney assisted me with what I thought was going to fix my clock and Bluetooth on my 2013 Honda Pilot. Unfortunately, there is no fix. He was able to get me a phone holder for my car rather than something expensive. Best solution available.
I've been to this location two times to get two different dash cams installed in my vehicles. Both times they went perfectly. I provided my own dash cams and they did everything as I asked. They even showed how to operate the dash cams prior to me leaving.
- The first dash cam took approximately one hour to one and a half hours.
- The second dash cam took less than 45 minutes. Luis and Rodney were there on Sun 9/13/26 and were friendly and professional!
I was quoted $150 for the installation of both the front and rear dash cams. I would highly recommend them.