Best Buy Pearland

Easy to find products. Checkout line is confusing, got my switch case no problem

3 employees standing at the door. One employee checking customers out. There is about 17 people in line. I was not greeted at the door as they were having a personal conversation and couldn't be bothered to acknowledge anyone or assist. This place used to be great and it's declining. Won't be surprised it closes within a year.

I had a very disappointing experience with one of the cashiers named Hunter. He was rude and seemed uninterested in helping my family. My husband had a $60 reward, and we were unaware that the total had to be $60 before tax to use it, which was completely fine. However, once the reward was scanned and $10 was deducted, Hunter said it would take some time for the amount to repost to the account. We were willing to wait and even went back to grab additional items so we could use the reward correctly. When we returned, Hunter repeated that it would take some time for the $10 to refund, but his attitude made it clear he did not want to proceed, seemingly because it would take extra time. I asked multiple times to speak with a manager because he was unwilling to help us. Once the manager stepped in, the issue was resolved quickly and professionally without any attitude which made the contrast very obvious. I understand it was a busy day, but customer service should still be a priority. I do want to mention that Omar was amazing he was kind, professional, and very helpful. Because of him and the manager, the situation was resolved, but the experience with Hunter was very frustrating.

Maryam GREAT customer service she really helpful,Explained everything to where I could understand my sons new gaming pc thank you so much