turkessa G
February 06, 2026
Huge thank you to Iliana at the Geek Squad counter for helping me just a few minutes ago with my newly purchased Shokz! Your customer service was wonderful! You were kind, patient, and incredibly helpful, all while wearing a genuine smile. I also noticed how great you were with the customer before me too. Keep being you, Iliana!! Many Blessings to you, in Jesus name! !🥰🤗😇
Kelvin F
February 05, 2026
I waited over 30 minutes for help. I asked several people for assistance and no one came. At the same time, a few employees were standing around talking.smh
Response from Best Buy
February 05, 2026
Hello, Kelvin,
Thank you for taking the time to leave a review. Your time is valuable, so we appreciate this feedback. It's very frustrating to go into a store and wait longer than you'd like to get assistance. We'd like to hear more about your visit. If you are still in need of assistance or want to formally document your feedback, please send a message on social media. Please include Google Review 113294 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
The Geek Squad is helpful. Other departments staff, not so much. Everyone told me they didn't sell the female to female HDMI cable I needed but I found one adapter that was exactly what I needed.
The geek squad cleaned my phone USB port for free. And now it works kudos to those guys