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Frequently Asked Questions About Best Buy Pearland

How do I check product availability at the Pearland Best Buy?
How do I check my order status?
My local Pearland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pearland stores’ holiday hours?

Recent Reviews

4.1
(3180 reviews)
Charisse J
February 07, 2025
1 out of 5
Getting in contact with someone to discuss a situation is absolutely DIFFICULT to do! To be hung up on CONSTANTLY by CSR is completely unacceptable. To call back and them to do absolutely nothing. Trying to get something resolved at Best Buy is challenging and I’m not sure why that is.
Response from Best Buy
February 07, 2025
Hello, Charisse, Thank you for reaching out to share your experience with our support team. I can understand that not being able to get the help you would need can be difficult. You can certainly reach out to one of our Social Media Profiles below in a Private Message or a DM with your full name, email, and phone number with all details on how we can support you with Review 64788601 as a reference for support. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy
Amie T
February 05, 2025
5 out of 5
Clean place but front of store do not have store front lights at night.
Esbeydi H
January 30, 2025
1 out of 5
This is the second time I have a bad experience with this specific store the first time it was over an Apple Watch that I bought and had warranty to be exchanged they did not want to honor it bc they did not know there own policy’s today it’s a Mac book I bought the Mac book is great , what’s not great is that the employee took it upon him self to sign me up for Best Buy plus when I never asked for it it charged from my bank account without me even knowing he signed me up without my consent and they still refused to give me a refund I definitely will not be buying anything from this store again !
Response from Best Buy
January 30, 2025
Hello, Thanks for taking the time to share your feedback. I can understand finding that you were unexpectedly signed up for the My Best Buy Plus membership during your purchase, after the previous experience you had, wouldn't be welcome news. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the Customer Service Pin Number from the store receipt. Please also refer to your "Google review 64754697" in your message to us. Sincerely, ^Melissa
Robert
January 29, 2025
5 out of 5
I had a very good buying experience with purchasing online followed by store pickup. I was greeted by several associates upon entering the store then directed to a pick up line. I was number two in line when an associate asked me to come to their desk area. Minutes later they were loading my truck and I was on my way. Will definitely purchase from them again

About Best Buy Pearland

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