Anthony C
October 10, 2026
Poor return policy, 15 days.
Response from Best Buy
October 10, 2026
Hello!
We understand how important it is to have a clear and reasonable return policy when making a purchase.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/ifh6k3)
Twitter/X (https://bby.me/MtDb5r)
Instagram (https://bby.me/gEzns0)
Be sure to mention your Google Review number, #233350, in your message. Thank you.
The employees, was very kind. One employee, who did not work in the area, was passing by, & ask who he help me.
Thanks.
Bought an “Excellent” open box “like new” TV from here. Got it home, missing TV stand, paperwork, and has scratches in the anti glare screen. Buyers beware. Best Buy says I can pack the TV back up and bring it back to them.
Response from Best Buy
October 05, 2026
Hello!
Thank you for taking the time to share your experience with us. We strive to make shopping with us enjoyable and convenient, and we recognize that receiving a damaged product with missing pieces did not reflect the experience we aim to provide. Please send us a direct message through one of our social media platforms, so we can take a closer look and assist you. Be sure to reference Google Review #230660.
Instagram (https://bby.me/ckg6Lq), X/Twitter (https://bby.me/1ofLXm) or Facebook (https://bby.me/HkrZ9j)
We received a very attentive and very kind person who helped us to navigate the multiple available possibilities. This person, Pierce, was very well verse on the device that we were looking for and in less than a hour we went away very satisfied and pleased.