Best Buy Pearland

Good.

I want to recognize Andy for the service he provided during my recent visit. I came in to trade in a Nintendo Switch and he handled the entire process with real patience — he explained my options clearly, answered every question without rushing me, and never made me feel like I was taking up his time. He was friendly and professional from start to finish. Employees like Andy are the reason I keep coming back to this store rather than shopping online. He’s an asset to your team and I hope this feedback reaches him.

At the Best Buy location in Pearland, Tx located on Smith Ranch, I would NOT recommend the "Installation Dept", this was a DISASTER!!. Best Buy ordered a new radio and 4 speakers which went great. On 8/11/26, one of the installers (Kevin) caused property damages to my truck (window would not raise up) during the installation by aggressively pulling on the door panel when replacing the speakers & damaged the switches. This issue caused a safety hazard (exposing my truck to water damages and theft). Needless to say, my truck was unusable for 3 days without risking someone getting into my truck through the window. I should've been reimbursed for my uber fees during this time. The only person who apologized to me for my inconvenience was Rodney (installer). In short, the services provided does not match the scope of work. The sad news is NO ONE informed me they damaged my truck!! On 8/13/26, my truck repair costs were submitted to Omar in person along with my personal info address/phone/email,etc) which was sent via email, per his request to enable him to file a claim. Yesterday (8/18/26) at 4:00pm, I drove to Best Buy to speak to Omar again to get him to do his job. It's unsatisfactory that throughout this entire process, I had to reach out multiple times via email/drive to Best Buy to request Omar (mgr) assistance to initiate the reimbursement process. As of 4:00pm yesterday (8/18/26), I still had not received the claim number until I checked my email today (8/19/26)- way too long!! . This is absolutely ridiculous for Omar to wait 5 consecutive days to file a claim which should only take him less than 5 seconds to upload. Omar displayed unprofessional and disrespectful behavior throughout this entire process. During this time, Omar provided unthoughtful execuses ranging from failing to meet his original committment promising to file the claim the very next day (8/14/26) after he received the actual cost repair and instead he waited 5 consecutive days before actually uploading my data into the system to file a claim.This is unacceptable for Best Buy Installation management to mistreat/disregard and disrepect any customers. The disrepectful unscrupulous stalling tactics he used along with making unprofessional accusations to customers (accusing me of bringing my truck in already broken is ridiculous and questioning Christian Brothers repair charges is even more absurb) needs to be addressed by Best Buy general manager/owners. I have verbally requested a resolution timeline in writing and it was ignored. I'm requesting a formal escalation of this issue to address the unorthodox operational strategies displayed by Best Buy Installation Dept (Omar-Mgr and Kevin-installer). Based upon my persoal horrific experience, I DO NOT reccomend BEST BUY INSTALLATION department to perform any installation work

Just ok