I visited this Best Buy to look for some gaming accessories, but unfortunately I witnessed a very unprofessional situation. An employee was arguing with a customer and at one point gave the customer the middle finger while using vulgar language. As I was leaving the store, I saw the same employee arguing with other staff members as well. It was uncomfortable to witness and did not reflect the level of professionalism I would expect from a retail environment.
Response from Best Buy
March 15, 2026
Hello, Ricardo,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. What you've mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/V7cxVj), X/Twitter (https://bby.me/yTMD2y) or Facebook (https://bby.me/pqzmL1) with the full details of your situation. Also add Google Review 129693. We look forward to hearing from you.
I was really gonna pre-order the Samsung S 26 ultra but Jules the sales person gave me a great deal for affordable price for a Alternateof Samsung phone and she got me a Google pixel 10a and pixel 3 wristwatch both together for $800 And I’m very happy with her Service
Bought my stove and new refrigerator...Whirlpool. Just had my camera installed in vehicle. Great products always. Customer service is great 👍
4 people standing around doing nothing but none can provide you any assistance. Screen protectors mixed together, zero organization. One person working geek squad and ten people waiting on him. Welcome to Best Buy.
Response from Best Buy
February 25, 2026
Hi, John,
Thank you for taking the time to leave a review. We strive to provide a great shopping experience and can see that this may not have been properly reflect in your recent visit.
So we may discuss this further, please send us a private message on Facebook (https://bby.me/h0cn73), Twitter/X (https://bby.me/bgpd44), or Instagram (https://bby.me/lygl7v). When reaching out, please provide "Google review 121780."