Best Buy Pearland

Great customer service

This location was clean was greeted at the door. Everyone was very professional specifically went in to get my laptop. Taken care of. Got great advice on the geek squad got my laptop prepared in a timely manner will absolutely use their services again.

Clyde fixed my cell phone in only a few minutes. It had viruses and it was nearly impossible to use. The Geek Squad is awesome.

PLEASE DO NOT BUY AT THE PEARLAND LOCATION I will start this by off by saying I’m aware one horrible review doesn’t mean much, but still wanted to share my experience even if it gets lost amongst everything else I purchased a $1400 laptop on 1/19/25 to start the year off for work and felt that i shouldnt skimp or else I’ll just be buying another laptop soon following that. Quality was the priority, and it’s how i make money so a “good” laptop was priority After much research and deliberation, got it and nothing but issues, from blackouts, freezing, lag,etc… Can I assign blame to Best Buy? Probably not, getting a defective laptop probably isn’t their fault. One day it finally kicks the bucket, and the screen goes black, I take it to geek squad on 9/07/25 and since it was under warranty still all good on my end as the customer. I ask the young man multiple times,” hey can I back up my stuff, hey can I backup my stuff” he says yes, I sign a form and I assume everything is good, he says you will get it back in 1-2 weeks and everything will be straight. That most definitely was not reality, and after 5-6 weeks of not having my WORK LAPTOP THAT I MAKE MONEY ON, AND USE TO PUT FOOD ON THE TABLE, they finally just call me and say hey can’t be fixed, but you can get in store credit or a refund. I don’t have much of a choice, but still frustrated because of the over promise and under delivery I say ok, and keep it pushing. Finally I get to the store 10/18/25 after a long day working on a Saturday, and I opt for just getting a full refund due to the frustrations I had. I talk to a rep there, and everything seems cool. Up until when I ask hey can I get my backup that I specifically requested and asked for, than signed for. 6-10 mins pass and than she informs me that, “Hey even though you signed this piece of paper asking for a backup just in case the manufacturer can’t fix, the In-store rep didn’t put in a work form, and made a mistake on his end. So no backup is available, but you still get in-store credit😃” I try to be a reasonable person and politely ask is there anyone else who can help, she asks her manager on lunch, and I get the awesome answer of yeah we could get it back, but you don’t get your refund today and instead have to wait again for an undisclosed amount of time and maybe we can get it back in store and than get the backup. After that you will get your refund😃 I get screwed over as the customer and get nothing but my time wasted and broken promises. And it’s not like I did anything on my end to get screwed over, I asked for a very reasonable service, got promises and than came back to squat , and more time wasted AS THE CUSTOMER. This got me tight man, I would highly advise against coming here, I’m not saying everyone is incompetent or that there are malicious actors here, but trust and believe if they the billion dollar corporation mess up at the store level, you ain’t getting nothing but a crappy sorry, can’t do nothing with that sorry. Got my time, money wasted, and worst of all they’ll probably do it again to someone else. TLDR/Summary: Dont spend money at this location. And if you do choose to buy here, do it at your own risk, because if they mess up only the customer gets affected not them.