Best Buy Pearland

The employees, was very kind. One employee, who did not work in the area, was passing by, & ask who he help me. Thanks.

Bought an “Excellent” open box “like new” TV from here. Got it home, missing TV stand, paperwork, and has scratches in the anti glare screen. Buyers beware. Best Buy says I can pack the TV back up and bring it back to them.

We received a very attentive and very kind person who helped us to navigate the multiple available possibilities. This person, Pierce, was very well verse on the device that we were looking for and in less than a hour we went away very satisfied and pleased.

I came in to buy a reMarkable Paper Pure. The display only had paper tags since the item is locked up, so I brought the tag to the register like you normally would. The cashier, Amira, sent out a page but then told me to go over to the department and wait, with no indication that anyone had actually picked up the request. Every other associate was clearly busy with other customers, so I was being sent off to stand around with no one coming. It felt dismissive and unprofessional, like she just wanted me out of her line. I was ready to spend money on a premium product and couldn't get anyone to take ownership of a simple purchase. I ended up leaving without buying anything. Management should make sure that when a page goes out, someone confirms it and the customer isn't left guessing.