Best Buy Pearland

So easy to get in and out. Great service

Good price here fair

Large clean store with friendly staff. Unfortunately some of the displays I wanted to check out were broken

If you are considering buying appliances from Best Buy, or getting a Best Buy Plus card (which is through Citibank), I recommend that you look elsewhere! In August, I ordered $3000 worth of appliances (a refrigerator, washer, and dryer) on my new Best Buy Plus card (which I signed up for because of the discounts and I knew that I would pay the balance off right away). On the delivery date, the driver called and said that he was on his way to my home. Less than 30 min later, he texted and said (without an explanation) that something came up and that I would need to reschedule. When I went online to reschedule, I found that I would have to wait another week for my delivery. At the time, I had already waited one week for this delivery. It delayed my moving into my home because there was no refrigerator. I couldn't wait another week, especially after starting work at my new job. Waiting also meant driving farther to work while staying with a friend until my home was ready to move into it. I decided to look at another store to see if I could get an earlier delivery. I ended up buying elsewhere and going through the process of returning my the Best Buy appliances that I never received, but still owed money for on my account. That's when the problems began. Four months later, I was still dealing with Best Buy's return policy because they were able to return all of the money charged except about $200. That is the cost of installation. Keep in mind the delivery truck never made it to my house! After many delays in a process that they said could take up to 90 days, charges continued to accumulate, resulting in my account being sent to collections (even though I was communicating with Best Buy, and they were investigating the charges. I got so frustrated with so many months of dealing with the constant phone calls and having to explain what happened to everyone who called, and even making phone calls myself for updates, I just paid the balance. Keep your money in your pocket, and choose an establishment with better customer service. The partnership between Citibank and Best Buy is a nightmare!!! What looks like a great deal will cost you so much more in the long run.