Konstantin K
October 31, 2025
I paid for both the Nest camera and installation, and I clearly explained that a power cable would need to be run. The store assured me this wouldn’t be a problem.
Two weeks later, on the scheduled installation day, the Geek Squad technician called to say it wasn’t a Wi-Fi camera and that the installation required a power cable. They rescheduled with another contractor—another two weeks of waiting.
A month after my purchase, the new installer arrived only to tell me that they also don’t run power cables. He left the cameras and left.
I’ve now wasted over a month, and I still have to return the cameras myself. This has been the worst shopping and installation experience I’ve ever had. Very disappointing.
Response from Best Buy
October 31, 2025
Hello, Konstantin,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when having clear communication about your Nest camera installation. We appreciate your feedback, and would like to look into this further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #62890" when reaching out on social.
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