Best Buy Pearland

So, had to drive up to this location due to the fact that an item was available in Pearland. So, itzamar helped me w/ my stuff for the trade in program. And the other employee named 'D' was cool and patient with me in terms of me buying what I needed.

Need more selections on dish washers.

Worst Appliance Purchase Experience I’ve Ever Had My experience with Best Buy has been incredibly frustrating from start to finish. I purchased a matching washer and dryer set with an original delivery date of June 17. That date was pushed to June 21, when only the dryer was delivered. No one contacted me to explain why the washer was missing. After I spent time calling customer service, I was told the washer would be delivered on June 28. I even received a confirmation on June 25 stating the delivery was scheduled. June 28 came and went with no washer and no communication. Once again, I had to contact Best Buy myself, only to be told they don’t know when the washer will be available and may not even have an update until July 9. The most frustrating part is that Best Buy accepted payment for a product they apparently didn’t have in stock. Instead of honoring my purchase, they offered to sell me a different washer that was more expensive, a different brand, and a different color—if I paid the price difference. That’s not what I purchased. I’ve now incurred additional expenses using laundromats because I still don’t have the washer I paid for. When I requested to cancel the order, I was told they don’t know when they can even pick up the dryer they delivered. They also said my refund won’t be processed until after they receive the dryer back, which could take weeks, and I may even be charged restocking fees. This entire experience has been a complete failure in customer service, communication, and accountability. Customers should not be charged for products that are unavailable, left without answers, or expected to pay more because of the company’s inventory problems. I expected much better from Best Buy.

Geek Squad terrible customer service stood in line nobody acknowledged me. Had to walk out