Best Buy Plano

I bought my Samsung bespoke fridge from here and I get the replacement filter from here as well. I went in last minute to grab a filter, they were rushing to close so I explained what I needed, the associate gets the filter and checks me out, I didn't put my number in or get a receipt because they were closing, and I didn't want to take forever. I get home and I remove the filter from the fridge bring it to the trash outside I go to put the new filter in and I see it's a circle instead of a square so of course it won't fit. I didn't open it, I attempted to return to 3 locations but without using my account or getting a receipt, they denied exchanging. I go to customer service to chat and they send me further down the rabbit hole. I would suggest always giving them your information like number email when checking out even with small purchases as a filter for a fridge that they can see you bought from them so they can see the filter they gave you to buy is not fitting for the fridge you bought from them.... Literally madness and insanity. Read the chat.

I went to Best Buy in Plano to purchase a laptop. Jessica was veey kind and professional while helping me. Michael came to assist and helped me more than words may express. He was very knowledgeable about the type of laptops as well as their strengths and weaknesses. If Michael had not come to help, I would have purchased a laptop that would not have been best suited for my needs. Because of Jessica and Michaels help I confident I purchased the best product to achieve my goals. I am grateful for the service and assistance I received on today! 10/10 experience.

Great prices And knowledgeable staff for your electronic needs

Always on point and reliable