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Frequently Asked Questions About Best Buy Plano

How do I check product availability at the Plano Best Buy?
How do I check my order status?
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Plano stores’ holiday hours?

Recent Reviews

4.1
(4066 reviews)
Drew
October 01, 2025
3 out of 5
It's a ghost town. Literally I thought it was closed. Not much to offer for what I was looking in the way of home networking however I had a very nice associate that helped me.
Response from Best Buy
October 01, 2025
Hi, Drew, Thanks for taking the time to share your review with us. We are happy to hear that you had a great interaction. In an effort to make future experiences better, we'd liek to follow up. Please send us a private message on Facebook (https://bby.me/fledqx), Twitter/X (https://bby.me/zoh08l), or Instagram (https://bby.me/bjur1s). Please reference your Google review number 50413. Thanks!
J L
September 27, 2025
5 out of 5
Awesome staff
Jeremy S
September 24, 2025
4 out of 5
Everyone greets you and asks if you need any help finding anything. Pretty friendly staff and knowledgeable. Only weird thing is you have to go through like 6 charity/sign up for this or that, before you can pay. Can’t we just go back to the way it was? You tell me a total amount and I pay it. Don’t need to say no to feeding this group or that group, Jesus Christ isn’t stuff already expensive enough
Adam S
September 22, 2025
1 out of 5
Racist behavior from Alex the greeter at the front. I watched closely during my checkout 48 people walked into the store, 17 were Black. Alex greeted everybody else, but every time a Black person walked in, he looked down at his phone and avoided speaking. Every. Single. Time. I gave him the benefit of the doubt, but the pattern was obvious. It’s wild how everyone around acted like it was normal. It’s not. Do better.
Response from Best Buy
September 22, 2025
Hello, Adam, Thank you for reaching out to us here! We understand how important excellent customer service can be to feeling welcomed and invited into our location. We would like to take a closer look into this with you to assist in any way possible. To continue, please send us a private message or DM at the following Social Platforms with Google Review # 46343. Facebook (https://bby.me/s2ptnr) Twitter/X (https://bby.me/gr8v3o) Instagram (https://bby.me/kv7ycp) We look forward to assisting you there.

About Best Buy Plano

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