If you don't have the staff, don't allow customers to make online appointments. Only 2 people working in Geek Squad area but booking 3 appointments every 20 minutes. No one even acknowledges your presence, they leave you standing at the counter for more than 15 minutes.
Response from Best Buy
January 23, 2026
Hello, Lori,
Thank you for your review. It can be frustrating when you have to wait longer than expected for an appointment, and it's even more frustrating when no one acknowledges you while you wait. We'd like to hear more about your visit and send the feedback to the store so that they can hopefully provide a better experience going forward.
Please send a private message on social media to connect with us. Please include Google Review 108267 in your message.
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Twitter/X: @BestBuySupport
Veronica Y
January 21, 2026
Very knowledgeable... Spencer is the best help!
Helpful customer service has improved
Super fast. Quickly got in and out of the store for a pick up.