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Frequently Asked Questions About Best Buy Plano

How do I check product availability at the Plano Best Buy?
How do I check my order status?
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Plano stores’ holiday hours?

Recent Reviews

4.1
(4130 reviews)
Lori S
January 23, 2026
1 out of 5
If you don't have the staff, don't allow customers to make online appointments. Only 2 people working in Geek Squad area but booking 3 appointments every 20 minutes. No one even acknowledges your presence, they leave you standing at the counter for more than 15 minutes.
Response from Best Buy
January 23, 2026
Hello, Lori, Thank you for your review. It can be frustrating when you have to wait longer than expected for an appointment, and it's even more frustrating when no one acknowledges you while you wait. We'd like to hear more about your visit and send the feedback to the store so that they can hopefully provide a better experience going forward. Please send a private message on social media to connect with us. Please include Google Review 108267 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Veronica Y
January 21, 2026
5 out of 5
Very knowledgeable... Spencer is the best help!
REAHIM B
January 20, 2026
5 out of 5
Helpful customer service has improved
DMarie
January 16, 2026
5 out of 5
Super fast. Quickly got in and out of the store for a pick up.

About Best Buy Plano

bestbuy.com