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Great selection, service and price.
Went to purchase a smartwatch and had good help deciding which one was right for me.
Likeyouzero L
July 29, 2025
I am writing this review due to my very poor experience with an online purchase and the return experience I received at this store. I opened a refurbished sff desktop to add to my homelab, however I quickly noticed that it was missing a charger. Luckily I had one available, a charger I would be ok with but I was sent the completely wrong model computer. My thought process was to go to this Best Buy after work to make a return, it was a lot more difficult and frustrating than it should be. They initially refused to return the device due to their being a “Joy Systems” sticker on the desktop and a little envelope thanking me for a purchase with that same company on it. I swiftly mentioned that this is how it came in the box, additionally I showed the customer service person and their manager that a very quick google search shows that “Joy Systems” is the vendor that handles refurbished models. I was still denied a return, I left displeased. I was able to get this fixed by going out of my way to another Best Buy where they were a lot more understanding.
Response from Best Buy
July 30, 2025
Hello and thanks for reaching out on Google.
We understand the frustration when a purchase does not go as expected and your return process is difficult.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/t8so2l), Twitter/X (https://bby.me/mxsxm3), or Instagram (https://bby.me/sic8mj), and mention your Google review, 22323.
Regards,
^ Graham