Best Buy Plano

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Came to this best buy location twice, not making the same mistake again There seems to be a lot of staff but most of them are just hanging out or doing whatever The first time I came in I had an issue with something I purchased at Best Buy Outlet and wanted to see if they could assist me here, I was treated rudely and told to lower my voice. ?? I did not raise my voice and asked to speak to a manager that was also unhelpful. Both times it seemed like interacting was more of a chore for them rather than their job. I get that sometimes you may not be able to assist but you can at least show some empathy or understanding of the issue. The second time I came in here the staff seemed to have more priorities including eating cookies that they had in the GPU sales department. They did a bare effort check of the item I was looking for and noted that the item I was looking for did not exist at the clearance price in the system. I drove to the Rockwall location and they were able to find the item at the clearance price and noted that the system is the same for all best buys and perhaps the employees lacked training. I drove over 30 minutes to the Rockwall location and they had more knowledgable employees and friendlier service. Alongside having better system checks or knowledge of the best buy internal system, they were able to locate and secure the item I was looking for. Due to consistently negative experiences, I would recommend driving longer to another location.

Me encanta este lugar y la atención

Best Buy did not carry 2 products that I went there to buy. I was surprised and left a little disappointed.