How do I check product availability at the Plano Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Plano stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Plano Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4109 reviews)
John M
December 13, 2025
5 out of 5
Found exactly what my customer needed.
Bobbie
December 12, 2025
3 out of 5
Probably the smallest Best Buy location I've been to. It looks much larger from the outside. Parking lot's crowded. Interior was also crowded. Cramped space. There's quite a bit (especially older versions) that they don't carry. Staff we talked to were helpful though.
Response from Best Buy
December 12, 2025
Hi, Bobbie,
Thank you for your review. It can get really busy around the holidays, so we understand being cramped and crowded. If you need assistance, please send us a message on social media. Kindly include Google Review 86672 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Ausaf M
December 06, 2025
5 out of 5
Really good customer service.
Sanjay C
December 01, 2025
5 out of 5
Good experience we got what we needed and Mark was super helpful, there were some good deals this weekend and Best Buy goes the extra mile to help you take the decision to make your purchase