Best Buy Plano

Good experience we got what we needed and Mark was super helpful, there were some good deals this weekend and Best Buy goes the extra mile to help you take the decision to make your purchase

I recommend Best Buy to everyone. Customer service very friendly and helpful. Facility clean, spacious, and organized. The product I bought unfortunately did not save even one folder 📁 of data, and I bought a 1T memory stick. I have to go back and see if they can figure out if the memory stick has a defect. But all together everything is fine. Thanks Best Buy East Plano -Rassin R.

I have had nothing but great experiences at this location! The general manager is friendly and helpful and the associates are always very happy to help. When getting my laptop exchanged and upgraded I was kept well informed by geek squad and also was able to get things resolved very quickly!! If I could rate higher I would

Review Title: Customers Deserve Better — TotalTech Is Not Worth It I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong. Unfortunately, when my Samsung refrigerator failed, Best Buy and Samsung both pushed repairs out more than a week — while I had no working fridge and no food at home. I hired a licensed technician myself for $89 because TotalTech would have charged far more and still couldn’t get to me in time. I asked Best Buy for reimbursement of the $89 service fee and a small amount toward the food spoilage. They denied everything. This experience showed me that TotalTech doesn’t offer the support customers are led to believe it does. Worse, after years of loyalty, Best Buy couldn’t offer even the smallest gesture of goodwill. Other retailers — including Home Depot — offer 5-year Allstate protection plans for around $225 that actually cover everything, are honored without a fight, and consistently support veterans. My experience showed Best Buy does not. I’ve canceled my TotalTech membership and will not be returning. I’m sharing this so other customers can make informed decisions before spending their money.