How do I check product availability at the Plano Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Plano stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Plano Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4049 reviews)
sabeeha s
September 15, 2025
1 out of 5
Asked to be helped when looking for a laptop, no one came for 20 minutes. Finally just left.
M
September 15, 2025
1 out of 5
Trash customer service. Your entire store walked by us and didn't offer help at any point of our visit. I guess we don't meet the visual requirements your employees look for in order to offer any help. Save your money, time and effort and go to Micro Center instead.
Anthony W
September 13, 2025
5 out of 5
Cool staff ! They put the video cameras on me and my wife vehicles
Subhash T
September 11, 2025
1 out of 5
The store from front looks like an abandoned store. Multiple stores shelves are empty or partially empty. Try a different store if you are looking for good selection.
Response from Best Buy
September 11, 2025
Hello,
Thanks for taking the time to share this with us. We'd like to learn more about your visit. Please send a private message on one of our social media platforms, Facebook (https://bby.me/0oud4m), Twitter/X (https://bby.me/6mwckf), or Instagram (https://bby.me/ek2r97), and mention your "Google review #42114".