How do I check product availability at the Plano Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Plano stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Plano Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3965 reviews)
Psychic F
May 23, 2025
4 out of 5
They was qwick to help me with my electronic situation
Susie P
May 18, 2025
1 out of 5
Worst customer service. When asked about freezers was told, by the older white gentleman- find something online and we might have it in store ...? Total waste of time!!
Gladys C
May 17, 2025
1 out of 5
Horrible customer service. Have never been to a Best Buy where people didn’t know about the products or how to actually have a conversation until this location lol 😂
Greg H
May 09, 2025
3 out of 5
I normally get my appliances there but opted for Loews cause the price was better. The 5-year Loews warranty was 1/2 of the price Best Buy wanted for 2 years. However, you can't beat the geek squad if something goes wrong.