How do I check product availability at the Plano Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Plano stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Plano Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4167 reviews)
Ridham b
April 24, 2026
1 out of 5
Employees are the worst. No customer service. Even managers dont know what they are doing. Do not go to this store
Rhythm B
April 24, 2026
1 out of 5
Worst best buy ever. They took my $700 and have not given any product. Customer service is bed. Employees cant even type an address. This is a fraud store. I highly recommend not giving them any business.
Mauricio M
April 24, 2026
1 out of 5
Manager allows employees to purchase inventory for themselves and leaving the customers without any
Response from Best Buy
April 24, 2026
Hello there, Mauricio!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store trying to make your purchase! We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #145552" for reference. You can find us here:
Twitter(X):
https://bby.me/SLH8t8
Facebook:
https://bby.me/uzyMLI
Instagram:
https://bby.me/2EtrIA
Hamsa C
April 23, 2026
2 out of 5
Poor on floor customer service. Place looked like it was going out of business
Response from Best Buy
April 23, 2026
Hello Hamsa,
We want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #145204 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/qoDCTs)
• Twitter/X (https://bby.me/eM2Jjz)
• Instagram (https://bby.me/W8T1zx)