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Frequently Asked Questions About Best Buy Plano

How do I check product availability at the Plano Best Buy?
How do I check my order status?
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Plano stores’ holiday hours?

Recent Reviews

4.1
(4084 reviews)
S W
November 07, 2025
5 out of 5
They always seem to be busy but that did not deduct from customer service! I went in twice in one week looking for Rode Lavaliere microphones, they had what I needed both times. I was sceptical because the website said 1 in stock of each item, but to my surprise the online inventory was correct. I went in with the SKU number so I think that helped. Both times I was greeted and promptly helped. Best Buy in Plano has my business because they helped my handle my business!
sumpath h
November 04, 2025
5 out of 5
Stopped by to trade in my old Apple Watch and purchase a new Whoop. They didn’t have it in stock, but the staff quickly placed an order, and it arrived the next day. The whole process was smooth, fast, and efficient — great service!
Maritza M
November 02, 2025
4 out of 5
Good 👍
Pauper S
November 02, 2025
3 out of 5
When you can get help, the staff is nice and knowledgeable... but there is either a lack of team members or they hide in the break room. I'm frustrated by the lack of Roku products but Walmart has that covered. Roku is definitely the best streaming product on the market for content, function & value so why they push Alexa is a mystery to me.
Response from Best Buy
November 02, 2025
Hello, Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 63622.

About Best Buy Plano

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