header_logo

More to Explore

Frequently Asked Questions About Best Buy Plano

How do I check product availability at the Plano Best Buy?
How do I check my order status?
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Plano stores’ holiday hours?

Recent Reviews

4.1
(3874 reviews)
Arrin B
November 20, 2024
5 out of 5
LOVE THEM, THEY ALL NEED A RAISE!!!!! I WANTED THE YELLOW IPAD BUT EVERYBODY KEPT TELLING ME “we don’t have it in stock you’d have to order it for pick up” DEF NOT WHAT I WAS TRYNA DO. CALLED AROUND LIKE A MAD DOG 30 MINS BEOFRE CLOSING AND THEY HAD IT!!!! I SPEED TO THEM! LOVE MY PAD 💛LOVE THEM 💛 the closing crew on 11/8 need a raise 💛
Santiago Y
November 18, 2024
5 out of 5
Joshua helped us get a TV and ps5. He was super helpful and knowledgeable. If his boss sees this, he needs to raise and promotion.
Mr B
November 18, 2024
1 out of 5
Go to Microcenter or Amazon if you can. The girl handling the return process was very rude and showed no hint of customer service. After that, I decided to purchase another phone, but no one attended to me. After waiting several minutes, I approached an employee walking by and asked for help. He said, "Yes, I'll send someone to assist you," but no one ever showed up. Later, I saw another employee passing by and asked for assistance. He immediately responded, "I'm not available; I just came back from lunch. You can talk to that guy over there." That "guy over there" turned out to be an employee casually chatting with a vendor. I explained what I needed, and he eventually went to the warehouse to get my order. While waiting, I noticed the first employee I had asked for help earlier. He was casually chatting with someone else. When he saw me, he approached and asked if anyone had assisted me yet. It seemed obvious he had forgotten about me and only approached to make it seem like he had followed up. All this happened 11/16/24 14:22 Go to Amazon or Microcenter if you can.
Response from Best Buy
November 18, 2024
Hello. Thank you for taking the time to share this review with us, although we hate to hear it is due to a negative in-store experience. We can understand your feelings here and would like to ensure your feedback is formally documented within our Corporate system for internal review. Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Best, ^AllisonS
Stephani B
November 17, 2024
5 out of 5
Great customer service!

About Best Buy Plano

bestbuy.com