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Frequently Asked Questions About Best Buy Plano

How do I check product availability at the Plano Best Buy?
How do I check my order status?
My local Plano Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Plano stores’ holiday hours?

Recent Reviews

4.1
(4142 reviews)
curtis a
February 19, 2026
1 out of 5
Best Buy in Plano technician mounted a touch screen radio in my Honda accord they broke the glove department they did replace that very t they also blew the main real fuzed causing the car not to crank .they had me tow the vehicle to the Frisco area where they couldn’t fix the problem I finally towed the car to the Honda dealer ship where they fix the main fuses blown from faulty wire of the radio .beat buy Gus M is very disrespectful and trying to put it out on the previous owner of the vehicles going back years ago ask have we ever charged the fuses out for them to be good fuses very rude and my next step if they don’t compensate for the money spent for the problem they caused will be small claim courts more reviews and social media exposure for bad buisness.To be continued Texas practice and remedies code 16.003 and 101.021 if they take care this issue I will remote this review and not go foward with my claim that’s Gis M / Manager having me prepare for I’m sure it will be a smooth case with all accurate paperwork.
Response from Best Buy
February 19, 2026
Hey there, Curtis, We understand your frustrations with the damaged caused during your service. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/vj8rp6), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #119402".
Heba A
February 17, 2026
5 out of 5
I
Unknown D
January 30, 2026
4 out of 5
Staff was very friendly but the store lacks quite a bit of product variety. It is a smaller store, which isn't their fault, but I went there get earbuds and was unable to get any from major brands that were less than $150. I had to return ones that I bought, and the staff at the return desk were amazing. They were friendly and professional. I was looking at the E-readers later on and had a staff member come over to me, but after realizing I wasn't planning on buying one today you could tell he quickly wanted to move onto another person that was going to purchase something and ended the conversation abruptly and unnaturally. Other than that it was a good experience.
Lexi
January 29, 2026
1 out of 5
Don’t bother spending the $8 installation fee for a screen protector. I decided to pay the fee bc installing a protector is rather annoying but I wish I did the process myself. No one on the “greek squad” had the “expertise” to install a screen protector so they call someone else random over to do it. Nice guy. But goodness read the instructions? Zagg makes it so easy to place it right the first time if you follow the instructions. But he decided to free style and use a squeegee. Kept lifting up the screen protector over and over and now I have finger prints INSIDE of the protector and a bunch of dust particles. The protector isn’t cheap either. And he took as twice as long. Never doing that again. I was so infuriating to watch.
Response from Best Buy
January 29, 2026
Hello, Lexi, Thank you for reaching out with your feedback. Seeing fingerprints under your screen protector is never great, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/8v47ym), Twitter/X (https://bby.me/wcbyhd), or Instagram (https://bby.me/100jx3). Please reference Google Review #110499.

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