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Geek Squad services available at a nearby store.
Use the appointment scheduler to get to the right location for you.
Best Buy Port Arthur
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Frequently Asked Questions About Best Buy Port Arthur
How do I check product availability at the Port Arthur Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Port Arthur Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Port Arthur stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Port Arthur Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1399 reviews)
Mark E
October 20, 2025
1 out of 5
Bought an HP printer and cartridges. Set it up and it worked fine. Returned from a trip and it won’t print in color. No support from HP. Went to the Best Buy store with printer and receipt. Discovered that the unit we bought was evidently in the wrong box (different model). Our printer doesn’t match the receipt information. Manager in the store said he couldn’t help and said that he would give me a number to customer service that could help me. First call - 30 minutes and got hung up on. Second call 25 minutes— I told him previous call was hung up. He promised to call me back if disconnected. Got hung up on- no call back. Third call- asked for supervisor…hung up on. Fourth call - representative (supervisor)said they were “online customer service” and couldn’t help with “in store” purchases. I asked for the phone number to corporate and was given a new number to call that looped back to the same automated message with NO HELP. I tried looking up corporate address to send a letter to…can’t even find a resource to complain to.
Best Buy and HP will get no more business from us.
Response from Best Buy
October 20, 2025
Hello, Mark.
We understand the frustration when something goes wrong with a new purchase. Please reach out to us in a private message on Facebook (https://bby.me/4nnd80), Twitter/X (https://bby.me/x5dock), or Instagram (https://bby.me/bqzah9), and mention your Google review, 58375. We'd like to look into this more and assist.
Larry P
October 17, 2025
2 out of 5
They lost there way
Juan D
October 12, 2025
1 out of 5
None of the employees at this Best Buy actually work at Best Buy. They never know anything and don't bother trying to help.
The customer service is pathetic and just shows that this is now just a showroom for people who are going to buy from Amazon anyway. At least that way you don't have to beg them to talk to you.
Jackie C
October 09, 2025
5 out of 5
The staff was very friendly and helpful. They greeted me upon entering the store and told me the direction to go in the store for the item I was looking for..