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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2523 reviews)
Calvin M
September 16, 2025
1 out of 5
BEWARE!! This store pushes fake computer parts. I purchased a "NEW" graphics card that had been tampered with prior to purchase.
A return policy is not an excuse for theft and blatant fraud.
Tell your friends to check their parts and stand up to this shady buisness practice.
Response from Best Buy
September 16, 2025
Hello. It is concerning to hear that your item was not as expected, and we would be more than happy to look into this for you. If you have a minute, please reach out to us on Facebook (https://bby.me/4feptd), Twitter/X (https://bby.me/mrqiz8), or Instagram (https://bby.me/50lmi9) and one of our agents will be glad to assist. Thanks!
Nelly E
September 13, 2025
5 out of 5
Authentic electronics and a friendly team. Thanks always.
Joseph G
September 08, 2025
2 out of 5
When I picked up my online order, it was fast and hassle free (microwave and the kit). However, when I returned the next day Saturday to return the kit, I was not sure where the returns where so I went to the right (the counter before the geek squad counter) and 2 employees wearing blue shirts were looking at their phone and laughing. There was nobody in that line and they were not assisting a customer and I knew they saw me holding a large box but they completely ignored me. Luckily a guy wearing a black shirt acknowledged me and asked if I needed assistance. He directed me to the correct location for returns. Part of coming to a brick and mortar store is for the human touch. If these stores continue to hire employees that dies not care, best buy will be like the dinosaurs - extinct.
Response from Best Buy
September 08, 2025
Hello, Joseph. We understand the frustration when you feel ignored in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/32upug), Twitter/X (https://bby.me/cxb0w5), or Instagram (https://bby.me/uorcli), and mention your Google review, 41088.
Kyle P
September 08, 2025
4 out of 5
I'm not sure why they didn't offer to put my purchase in a locker outside so I didn't have to wait in line for 10 minutes for them to hand me my item.