Best Buy Grand Parkway

We purchased a fridge on Wednesday, expecting it to be delivered on Sunday. We were eagerly anticipating the arrival of our new appliance. However, the employee who handled our order never once asked us to disconnect the water line or provide any other necessary instructions. Today, the delivery driver arrived to deliver the new fridge, but he refused to proceed with the delivery because the water line was still connected. Instead of apologizing or explaining the situation, he gave us someone else’s number and informed us that it would cost us an additional $300 to disconnect the water line. The entire experience was incredibly rude and disrespectful. We decided to cancel the order and return the fridge. This incident is a stark contrast to my previous experiences with Best Buy in Sugar Land, where I have never encountered any issues with customer service or lack of knowledge. I am not blaming the employee here but as I would definitely blame management on their lack of making sure the employees have the right knowledge and have proper etiquette.

Placed an online order 3 hours before my visit, when in to pick it up 30 minutes before closing and item still wasn’t available. had to purchase an ENTIRE new computer on top of the 450 I had already spent previously…800$ down the drain immediately. Ridiculous, never experienced anything like this generally so upset I had to repurchase an item because my previous one I purchased wasn’t ready within 3 HOURS.

En employee there was very helpful

The location is convenient, but I would give this store zero stars for a couple of reasons. First, the older bald employee who often stands at the entrance makes people very uncomfortable. The way he looks at and talks to people entering the store can come across as awkward and creepy. Management should address this behavior because customers should feel comfortable and welcome when entering the store. Second, checkout is often extremely slow. Many times, there is only one cashier available, and that cashier may spend 10 minutes dealing with a single customer over a return, price discrepancy, coupon, or another issue while everyone else waits. This has happened to me many times. There should be another employee available to handle complicated transactions instead of making the entire line wait. The location is convenient, but the uncomfortable experience at the entrance and repeated long checkout waits make shopping here very frustrating.