Best Buy Grand Parkway

Had an appointment with geek squad and explained my issue and what apple support said to do. Geek squad disagreed and told me they are running behind schedules and it would be best if I went home to update my phone that would fix my issue. I tried to explain to the tech that I don’t think that’s the issue but he blew me off. So I did the update and my phone still doesn’t work. Guess I will have to find a geek squad that will help and not just blow me off cause they are busy. Yes i did have an appointment.

This Best Buy has fantastic service. The Geek Squad here is customer focused. We have been coming here for years now and every time is always a great experience. I highly recommend getting the geek squad membership (if thats the name) as all your purchases are covered.

Buen lugar, pero la atención a los clientes quedan debiendo..(no se si realmente les pagan para atención a los clientes)

I went to Best Buy to find a six foot Apple Charging Cord. The person up front pointed to the aisle. I went there and looked for a minute. Then as I walked out, the greeters ask if I couldn’t find one? I said, “There are no Apple Charging Cords”. Oh, those are over there pointing to another area. I said, “Look, if you want to show me where and help me, I’ll buy it, otherwise I’m leaving. Taken aback at this customer who wanted attention, he reluctantly, took me to where they were and turned away. I said, I need a six foot cord. Turning back he handed me a three foot cord. No, I need a six foot cord. Finally, he found what I wanted and I paid for it. It would have been nicer to just help me as there were hardly any customers in the store on a weekday morning. If this happens again, I’m going call your store “Worst Buy”.