Best Buy Grand Parkway

Customer service sucks. I walked in and asked to see tablets and was pointed in a direction that I wasn't sure about but instead of the associate walking me over she pointed and continued talking to another employee. Found my way and asked a guy walking around drinking a Monster who proceeded to say he will check. He didnt come back so I went to find him (looking up what I asked for on a computer). I was then pointed back to the same display table n told the device was "over there" . I interrupted a group of supervisors talking to help and was told they'd send someone over to me then cont their convo. I turned in circles until a lady came over n asked what I needed. She checked the table then told me they dont have the samsung s11 ultra on display then went to walk off. I asked do you have em for sale. She answered "yes if they are in stock". Noone took the initiative to actually help or try to go get one to show me. Im looking to upgrade and only buy my electronic devices from Best Buy but Im not going to beg them to take my money or my business. This is not my normal store but I will certainly never come back. I get a casual work place but everyone needs to be reminded that they actually have a job to do. Most people come out with nothing I'm pretty sure because they aren't helpful.

The help I received for my Apple Watch was fantastic.

I returned a defective phone less then 24 Hours. I was charged a 45$ restocking fee for a defective item. Store told me to contact customer service and they would refund me the 45$. Called customer service and they said the store had to do it. Bestbuy just stole 45$ from me and lied to me as well. Crazy

10-10