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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2428 reviews)
Bellion B
March 21, 2025
5 out of 5
🤘🏽🤘🏽🤘🏽
Neelabh S
March 19, 2025
1 out of 5
Absolutely horrible experience with delivery, home theater to be delivered; their driver left it somewhere and markrd the delivery complete, and now wasting time doing back and forth. Do not recommend delivery from them
Response from Best Buy
March 19, 2025
Hello,
Thank you for sharing your review with us. Having your delivery order not arrive is not the ideal delivery and installation experience we aim to provide. We would like to follow up with you on this.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64946385" in your message. Thanks!
Kind regards,
^April
Elonzo D
March 18, 2025
5 out of 5
Over the weekend, my son's META 3 Oculus failed (this was the second Oculus (2.0 ver.) to fail for various reasons). We took Meta 3 back, expecting to apply our 2-warranty. Unfortunately, the Geek Squad rep who serviced our last Meta said we had another 2-warranty for our Meta 3 (we had paperwork) but some SNAFU caused it to be canceled without us knowing.
The GOOD news:
LaShonda G. at the Geek Squad desk used her excellent customer service skills to review their records and understand what happened. LaShonda provided far cheaper options to receive a warranty instead of paying $536 (w/ tax) for a new Meta 3. LaShonda, THANK YOU for your excellence, diligence, and strong desire to ensure this customer was satisfied! You are appreciated!!
Liz S
March 17, 2025
5 out of 5
Muchas gracias la escuela ha sido maravillosa, excelente atención, muy amables y profesionales. Brisa tiene una forma de ser muy bonita te hace sentir en confianza, el chico que me examinó se comunicó muy bien y me transmitió tranquilidad.