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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2461 reviews)
Atul K
May 24, 2025
5 out of 5
Good place to buy electronics. Good helpers
Daniel
May 18, 2025
1 out of 5
Absolutely unacceptable customer service. (And I'm sure they won't do anything about it)
I went to Best Buy with my wife and kids to buy a 65" TV that was listed as in stock. We spent time comparing models, and after speaking with an associate, I told them I’d be back shortly to complete the purchase. The guy assured me, “No worries, we’re open until 7.”
I rushed, rearranged my day, and came back ready to buy only to be told, “Sorry, we don’t have it anymore.” No warning, no heads-up, just indifference. I explained I needed it that day for a specific setup, and they just didn’t care. No manager stepped in. No one offered a real solution. Just, “We can order it for you.” That wasn’t helpful; I needed it today.
When I requested a refund, some employee said “sorry” like she couldn’t care less. Then I heard staff laughing about "something" on the store radio while doing my return. Completely disrespectful and unprofessional.
If this is how Best Buy treats loyal club members customers, you would be better off closing your doors.
Selene M
May 17, 2025
5 out of 5
Really great customer service
jimmy r
May 10, 2025
5 out of 5
Good customer service. They got my online order right away and they were very fast when the line started to build up behind a customer picking up a large order. Also, weirdly worth mentioning that the restrooms were very clean.