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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2610 reviews)
7Zeb
March 15, 2026
3 out of 5
It's pretty mid
It has some stuff but not everything you need.
Edecio N
March 15, 2026
5 out of 5
My wife and I went to BestBuy for her new earbuds and Bechi and Ethan took good care of us during this experience, Becky was particularly experienced with audio gadgets specifically with earbuds , and we felt quite lucky having her helping us with the new vs known products and brands, I highly recommend Becky from this BestBuy store at Richmond,TX so if you are looking for a new pair of earbuds she is the one to talk to.
Divine K
March 15, 2026
5 out of 5
The store was clean, cool and the staff was readily available to help. The staff was friendly and curb side pick up went well.
Robert W
March 12, 2026
1 out of 5
Unbelievably poor experience. Pre ordered the new MacBook Pro that came in at 4700 dollars. Was supposed to be ready for pickup 3/11 and they said they hadn’t processed it yet when I got there. I was told it would be 15 minutes. 15 minutes later, I was told it would be 30 minutes. I said I’d just wait for it to show ready for pickup in the app.
That never came to pass. Got another notification that the order was delayed. Waited all day today with no update. Contacted customer service which was 100% useless and told me to call the store.
Called the store and got a call center that apparently had no way to connect me to the store and was again useless.
I’ve spent an ungodly amount of money with Best Buy over the last 20 years and am pretty much their ideal customer. This is the second time they have completely butchered an online order for me and provided no customer service.
I’m done with this company and you should be too.