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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2544 reviews)
Peter C
November 07, 2025
1 out of 5
I went to Best Buy to find a six foot Apple Charging Cord. The person up front pointed to the aisle. I went there and looked for a minute. Then as I walked out, the greeters ask if I couldn’t find one? I said, “There are no Apple Charging Cords”.
Oh, those are over there pointing to another area. I said, “Look, if you want to show me where and help me, I’ll buy it, otherwise I’m leaving.
Taken aback at this customer who wanted attention, he reluctantly, took me to where they were and turned away. I said, I need a six foot cord. Turning back he handed me a three foot cord. No, I need a six foot cord. Finally, he found what I wanted and I paid for it. It would have been nicer to just help me as there were hardly any customers in the store on a weekday morning. If this happens again, I’m going call your store “Worst Buy”.
Response from Best Buy
November 07, 2025
Hello, Peter,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when having clear communication on the item you are looking to purchase. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65997" when reaching out on social.
John M
November 02, 2025
5 out of 5
Good customer service
Carlos N
November 01, 2025
5 out of 5
Everyone, from the greeter to the cashier, were very friendly and helpful!
manisha m
October 26, 2025
2 out of 5
We went to buy security system. 1st we asked associate to recommend and any differences between 2. She was not knowledgeable about products, was reading from display descriptions. Secondly while checkout, person who is standing behind the register didn't greet, didn't speak nicely. He doesn't know about warranty comes with product and discount for members and their rewards.
We never had this kind of experience at any other best buy location. We experienced same thing earlier at same location.
Response from Best Buy
October 26, 2025
Good Afternoon, Manisha.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience looking for information about security systems. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #60928" for reference. You can find us here:
Twitter(X):
https://bby.me/1g8mxe
Facebook:
https://bby.me/7vn6ed
Instagram:
https://bby.me/0ggvi7.