Best Buy Grand Parkway

A pleasant place to purchase electronics. Sometimes, they have great offers!

Muy bien, mi hijo y sobrina encontraron lo q buscaban.

Authorized Apple provider (Geek Squad Coordinator) highly disorganized with lack of communication. Lack of customer service with no knowledge or competent responses to my questions as a customer. Employees at the front desk stood around not working and just chit chatting. When walking up to the service counter, facial responses felt like I was interrupting their time. Are they getting paid to stand out and treat customers in that manner? There were specifically two staff member coordinators that assisted me during my first two appointments (initial appointment of troubleshooting the issues (staff: Adrian) and follow up to bring back the iPhone to get the battery replaced (I did not get his name - young African male) that provided the utmost disrespectful customer service experience I have ever encountered. Specifically the second follow up appointment when I went back to have the battery installed. I am not sure as to why an individual would have a variety of job options, chose to pick customer service, and lack the skill and competency to provide the customer with SERVICE. Perhaps that individual employee should obtain additional customer service training or have a manager assign him a different task that is not customer facing such as warehouse stocking away from the front desk as representing a corporation in that manner is lack of professionalism and unacceptable. After waiting 3-4 hours to get a BATTERY replaced, I finally received a phone call from a female lead technician that repaired the phone - in which I was provided a MUCH better customer service experience with detailed responses and understanding of my frustrations and bad experience with the two prior front desk representative. Will just go to the actual Apple Store next time to avoid such terrible service.

Highly recommend Geek Squad. Very helpful and courteous.