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Best Buy Grand Parkway
Services Offered
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2406 reviews)
Silvia C
February 14, 2025
1 out of 5
Today my husband bought a flip phone advertised to be compatible with Verizon. Immediately he took it to Verizon and they told him that the phone was not compatible, when right back to Best Buy to return it and they charged him $40 for a restocking fee, he pointed out to the manager of the store that the web page was wrong about the compatibility with Verizon, but she told him that there was nothing she could to, that my husband had to pay the restocking fee, unbelievable. WE WILL NEVER BUY AT BEST BUY AGAIN.
Response from Best Buy
February 15, 2025
Hi, Silvia,
Though the details of the Best Buy Return and Exchange Promise are found https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014, discovering that the phone in question was not compatible after purchase is never ideal. Our support team would be happy to look into this further. Please have your husband connect with using the following and state that he's responding to Google Review 64815623: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to have him send a private message or DM that includes his full name, phone number, and email address.
Thanks,
^Tina
More S
February 11, 2025
1 out of 5
I never left a review but I called before hand to ask if a product was available, the worker on the phone said yes. 5 minutes later I walked into the store, waited in line to ask the older aged woman employee behind the register and she instantly gave me a snarky "NOPE" and went onto the next customer. She didn't even bother to look up the item and the store had just opened and I'm sure I was the first customer to ask about the product.
Response from Best Buy
February 11, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64801783" and share your full name, email, and phone number.
Thanks,
^Vanessa
Jarrett A
January 27, 2025
1 out of 5
Called store to order iwatch. While placing the order was told it was sold, but no worry they found one on Fry. They sent me a link to pay for it and pick it up. Went to Fry store paid for watch, stood in order pickup line then was told that the order was placed for pick up at grand parkway. Drove to grand parkway explained the issue they said they don’t do phone orders and to call 800 # but here’s your watch (remember it was sold out-weird). Spent 45 min with 4 different depts. No resolution, no accountability, no customer service. This is the world we have all created. Let’s watch it burn now.
Response from Best Buy
January 28, 2025
Good Afternoon, Jarrett.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64743149" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Ralph D
January 20, 2025
1 out of 5
Waited almost 30 min for someone to come help me with questions on Starlink. After two employees came by they said they don’t know anything about the product. If you know what you want them maybe this store is fine but if you have questions my experience is that the employees did not know anything.
Response from Best Buy
January 20, 2025
Hello,
Thanks for taking the time to share your feedback with us. I can understand having questions about new tech that you're interested in purchasing, but not being able to get the answers, isn't an ideal shopping experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64710077" in your message to us.
Sincerely,
^Melissa