Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2704 reviews)
lulu R
October 15, 2026
5 out of 5
Honestly coming in at a rush hour time i expected just to browse around not really to buy something until jasmin showed up and offer me a unlock phone, then again was very busy but still showed some curiosity towards customer and me of course. Store looked like it was getting renewed but i just want to say im proud of what the sales team became not only jasmin help but as well jolene these 2 young ladies have a drive passion about carrying their customers and the needs within. Good job
Pabriny T
October 14, 2026
1 out of 5
If you want to get scammed, order online on Bestbuy. They do not care if you get conned by their scammers, I mean "3rd party sellers".
Response from Best Buy
October 14, 2026
We understand the frustration when something has gone wrong with a marketplace order. We would like to hear more and review. Please reach out to us in a private message on Facebook (https://bby.me/aoLvHR), Twitter/X (https://bby.me/pRzbh9), or Instagram (https://bby.me/3XMQIO), and mention your Google review, 238174.
S G
October 14, 2026
5 out of 5
Dang is an exceptional Geek Squad member that magically fixed my broken Lenovo computer that refused to upload