Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2551 reviews)
omar s
November 24, 2025
5 out of 5
I bought an excellent computer, recommended by the employees.
Joe P
November 23, 2025
5 out of 5
Thank you Steven for your amazing service, young man with a bright future hope you all appreciate him.
Sharon G
November 17, 2025
1 out of 5
Had an appointment with geek squad and explained my issue and what apple support said to do. Geek squad disagreed and told me they are running behind schedules and it would be best if I went home to update my phone that would fix my issue. I tried to explain to the tech that I don’t think that’s the issue but he blew me off. So I did the update and my phone still doesn’t work. Guess I will have to find a geek squad that will help and not just blow me off cause they are busy. Yes i did have an appointment.
Response from Best Buy
November 17, 2025
Hi Sharon,
Thanks for sharing your experience with us. We're concerned to hear about this experience and can understand your frustration regarding your phone not working after taking the recommended actions. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/hmrkv6), Twitter/X (https://bby.me/6ggm8y), or Instagram (https://bby.me/h73gjt) and mention your "Google review #70587," we'll be happy to look into this with you and see what we can do to help.
Carlos &
November 15, 2025
5 out of 5
This Best Buy has fantastic service. The Geek Squad here is customer focused. We have been coming here for years now and every time is always a great experience.
I highly recommend getting the geek squad membership (if thats the name) as all your purchases are covered.