Best Buy Grand Parkway

Good customer service excellent products and warranty. Also fast delivery👍👍

I'm a techy. This place is too average for me. The products I look for and need are rarely available here.

I purchased an open-box Sony BRAVIA Theater Bar 9 (HT-A9000) from Best Buy back in September 2024, but I only recently realized that I was actually given a Sony HT-A3000 instead. I’m still making payments on this purchase, and it’s extremely frustrating to find out that I’ve been paying for a much more expensive soundbar than what I received. This is a serious fulfillment error, and it’s very disappointing that it went unnoticed at the time of pickup. I trusted Best Buy’s open-box process to correctly label and match products, and now I’m stuck trying to fix an issue months later that should never have happened in the first place. Moving forward, I will be doing a thorough check on any open-box items before leaving the store to make sure this never happens again, but customers shouldn’t have to double-check that the retailer gave them the correct product. I expect Best Buy to take responsibility for giving me the wrong model and to make this right, especially considering I’m still paying for the higher-priced item. Experiences like this make it hard to trust their open-box listings and quality control going forward.

aside from the very welcoming and nice lady at the entrance, this place is miserable. we were there for 25 mins and no one asked us anything and finally. we then purchased a bunch and when we paid they said they don’t have bags and we had to go to another part of the store to find bags. the cashier seemed also surprised that we bought something!