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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2695 reviews)
Michele G
September 27, 2026
1 out of 5
I made an appointment to see someone in the GEEK SQUAD about hackers in my phones. I made it on time but i still had to wait in line for almost 45 min and when i stepped up to get help the representative, RAVI ,barely touched my phone even although i offered to show him what i had been seeing on my phone that didnt belong there . He was easily 6'4" and could look right over my head and stare out over the store. And that is exactly what he did the entire time i was standing che did.
Chi b
September 22, 2026
5 out of 5
Home items
Adam E
September 13, 2026
1 out of 5
Scammers, I have ordered some switch games and the bundle has a free Mario case with the order, but when I picked up the order I have immediately received a message saying that the free case is cancelled. Customer service and in-store service said we don’t know. The website ad was a total scam.
Response from Best Buy
September 13, 2026
Hello Adam,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #221929 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/piWK4g)
• Twitter/X (https://bby.me/0elMDe)
• Instagram (https://bby.me/jXcsPt)
Colin P
September 13, 2026
1 out of 5
I believe I physically left something at the store and needed confirmation that the item was located there. While I can understand why you don’t have a direct line to the store, you should account for extenuating circumstances where the AI can be bypassed to speak to someone physically located at the store. This is absurd and you should change this policy BBY.
Response from Best Buy
September 13, 2026
Hello,
We'd like to ensure this information gets into the right hands, and we are able to communicate to the proper teams. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/LIy1o7)
Twitter/X ( https://bby.me/dcaRL8)
Instagram ( https://bby.me/1cwq4K)
Please be sure to mention your review, #221834.