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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2491 reviews)
Kenneth E
July 14, 2025
2 out of 5
I have been a long time Premier customer of Best Buy and for the most part have had great experiences with them.. My interaction at the Richmond location at Hwy 99 and Westheimer today, for an appliance purchase, was my worst experience to date with any of the Best Buy locations. It appeared that the salesperson (Liam) and his manager(Shonda) were doing everything possible to frustrate my experience. Even after I had provided all of the required information from a competitor to be granted a price match, they kept talking around in circles and demanding more and more information from me. It was absolutely ridiculous and very unprofessional and vexing. I will definitely not be patronizing this store again based on this experience. Shoppers beware!!!
Response from Best Buy
July 14, 2025
Hello and thanks for reaching out on Google with your review, Kenneth.
Shopping for a new appliance should be easy, and we understand the frustration when you feel we did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/lcx28q), Twitter/X (https://bby.me/vuvlvk), or Instagram (https://bby.me/1u2w1a). When reaching out, please mention your Google review, #15411.
Regards,
^ Graham
Sarah
July 12, 2025
5 out of 5
Stopped in for a chest freezer that I found online at a good price. Easy in and out
Ed
July 08, 2025
5 out of 5
Fast service
Paul E
July 05, 2025
5 out of 5
Great store with a friendly staff.