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Best Buy Grand Parkway
Services Offered
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2593 reviews)
M Z
January 19, 2026
1 out of 5
aside from the very welcoming and nice lady at the entrance, this place is miserable. we were there for 25 mins and no one asked us anything and finally. we then purchased a bunch and when we paid they said they don’t have bags and we had to go to another part of the store to find bags. the cashier seemed also surprised that we bought something!
Response from Best Buy
January 19, 2026
Hi there,
We appreciate you taking the time to share this with us here. We are sad to hear your recent store visit was far from a positive one, and would be happy to connect with you in order to learn more, and ensure your feedback is documented.
To get started, please send us a message on Facebook (https://bby.me/m6s64v), Twitter/X (https://bby.me/50yz7q), or Instagram (https://bby.me/e2ihfj). Please also include a note stating you are reaching out from a Google review by including this reference number: #106699. We look forward to hearing from you!
Charlie F
January 18, 2026
1 out of 5
I wanted to buy Oakley Meta glasses and when I asked for assistance, they said they’ll send someone over. I waited for 30 damn minuets and no one came. I asked another employee and said they’ll send someone as well. Well guess what. No one came. I waited for an entire hour and still no one got to me before I got frustrated and left the store. The employees that weren’t dealing with customers were just hanging out with other employees and talking rather than taking initiative and helping. Do better. Seriously.
Response from Best Buy
January 18, 2026
Hello, Charlie,
We definitely understand the need for friendly and attentive support in store when it comes to Meta glasses. We would love to hear any feedback you may have and provide assistance if possible. To get begin, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #106285 in your message. You can find us here:
- Facebook (https://bby.me/5hpegg)
- Twitter/X (https://bby.me/ay3hai)
- Instagram (https://bby.me/xku55z)
Folawe A
January 17, 2026
1 out of 5
Absolute work experience … the geez squad was supposed to fix my phone screen, after setting an appointment they committed to, I got there and they said they didn’t have any screen in store and made me pay and told me to come back with the receipt . I went back with the receipt today, whoever assisted did not cross check and told me I can come back in 2 hours to grab the phone .. 2 hours later I got a call saying my order was cancelled and to come back make another payment and come back another 2 hours later??? Yall must be kidding been on phone for 4 hours with no resolution.. never again!!!
Reeta A
January 15, 2026
5 out of 5
Great help