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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2432 reviews)
David G
March 28, 2025
3 out of 5
Bien la app
Juan
March 27, 2025
5 out of 5
The best
George J
March 23, 2025
1 out of 5
Drove 20 miles to buy TV today. It was an open box and on Best Buy website it stated it was located at the store. I get there and ask two Best Buy employees if the tv was there and they couldn’t locate it and both stated the tv may be at the outlet. There is too much technology to not understand if an item is at your store or not. I hope inaccuracies are not being use as a ploy to get customers in the store and hope we’ll just buy something else. The only thing that will probably happen is a comment “thank you for your feedback….”
Update: today 3/24/25
The customer support on IG was not helpful. Essentially telling me to purchase the TV online before I come to the store is not a helpful answer or solution. Find the TV! and offer something for the inconvenience. What if I want to pay cash. The tv was listed to be at your store, in stock yesterday and is currently listed to be in stock today at your store today for pick up. This is unfortunate.
Response from Best Buy
March 24, 2025
Hey, George.
Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64962157.
Regards,
^Jason
Bellion B
March 21, 2025
5 out of 5
🤘🏽🤘🏽🤘🏽