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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2167 reviews)
Pam S
December 07, 2025
5 out of 5
Always great customer service!!
Jesse T
December 02, 2025
1 out of 5
Bought a Tv for black Friday. The company named Roadie delivered it to the wrong address. We didnt get the TV now I have spent around 5 hours calling phone numbers to get it address. Bad customer service and no help! Don't use this service with Best Buy!
Tasha T
December 01, 2025
1 out of 5
Horrible experience. Ordered a TV from here and they said they’d deliver it. I got a text when the TV was on the way. Some 8 hours later it was delivered to the wrong address. The text said to call or text if there was issues and I was texting and calling non stop and nobody ever responded. I tried calling customer service and they’re closed. I tried calling the roadie delivery service they used which kept hanging up on me in an endless loop. I tried calling the local store which is also an endless loop of a broken robot. You can’t talk to a human no matter how hard you try. I will never order from here again. A whole nightmare and my TV is still MIA.
YT G
November 30, 2025
5 out of 5
The geek squad for best buy are the best, they fixed my laptop having a windows install issue and fixed it within the same day, and plus having the My Best Buy Total™️ membership was great because I didn’t have to pay anything but I am giving the geek squad a 5 stars as my way of saying thanks