Best Buy Rockwall

Out of stock of the two items I came for and no one to help us. 😫 guess ill stick to just ordering online.

I've been in here twice in the past two weeks to buy something or pick up and online purchase. In both of those times, I get stopped every 3 minutes and try to get upsold or preyed on for credit cards, new phone plans, etc. Even at ONLINE PICKUP where it should be as simple as.... picking up..... I get sold and shamed into getting the credit card. It's cringe, it's gross, and you guys are lucky that I didn't just use Amazon to begin with. Won't be coming back, this company has nothing that can't be found for overnight shipping.

I have a keyboard from Corsair that I purchased four months ago, and the keyboard has completely stopped working. The manager kept referencing their return window, which was only 15 days. I attempted to talk to the store manager, Ashley, who was only willing to make an exception for me if I purchased another warranty on top of the product that would cover it for two years and spend an additional $35. I know from a retail perspective, an exception could be made to take care of the customer and they did not and were unwilling to take care of the customer unless I spent more money. I have attempted multiple times to get a hold of a manager or district sales manager above herself and they were not willing to provide that person‘s name or contact information. On top of that I was provided the Best Buy Corporate number which took me also to an overseas call center where they were completely unable and unwilling to help me. Could barely speak English. I will never buy another product from Best Buy again because their customer service is completely lacking an unable to help with simple request..

Kind of disappointing to stand around waiting for help to purchase a cell phone. There were two staff members in the cell phone area. Then 5 minutes later dispersed to another area. Almost as if they didn’t want to assist. We were waiting for quite awhile for assistance. The young gentleman that showed up had been around the area and even turned off a security alarm on a sensitive cell phone alarm. Eventually he helped the customer that showed up 15 minutes behind us. Which was horrible customer service. We were seated right at the cell phone service desk. I mentioned that we were there before the other customers. I was told it would be quick….i asked if there was anyone else available. I was told you were short staffed. If you can’t activate cell phones after 8pm. Put a sign out on the desk or tell your staff to kindly tell your guests. “Hey if you’re interested in a phone tonight. I can’t activate it since there’s a cut off..” maybe the first 5 minutes of me standing around waiting for assistance. I only showed up around 8 cause I had just gotten off work. I really needed a phone since mine has to be connected to a charger constantly. So 30 minutes wasted just to be told. “We don’t do activations after 8. You can come back tomorrow” I’ll take my money somewhere else.