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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2046 reviews)
Honey’s T
April 15, 2025
5 out of 5
Great customer service
Cris T
April 15, 2025
3 out of 5
Staff was very helpful geek squad was very helpful but y'all need to get your stock numbers correct in your system I had to go all the way to Dallas to get a PC because y'all showed it was in stock and it wasn't. Get that fixed and you would have had 5 stars. Also the call center is complete idiots and have no earthly clue what customer service is. Also they need to speak English when I click 1 for English. They were the absolute worst experience I have ever had with a call center.
Response from Best Buy
April 15, 2025
Hello Cris,
Thanks for reaching out and providing your feedback. We are saddened to hear that you were not able to find the computer you wanted at your original location. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 65043901" and share your full name, email, and phone number.
Thanks,
^Vanessa
Michael Q
April 13, 2025
5 out of 5
Short notice need to replace my mesh wifi due to a recent storm blowing out my existing wifi router. Best Buy had the same model in stock so I could get my whole house reconnected within a few hours.
Jerry S
April 06, 2025
3 out of 5
Not enough costumer service people on the floor leading to long waits. Additionally, staff weren’t well versed/trained on some of the computers.
Response from Best Buy
April 06, 2025
Hello, Jerry.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 65014044.
Best,
^Allison