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Frequently Asked Questions About Best Buy Rockwall

How do I check product availability at the Rockwall Best Buy?
How do I check my order status?
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockwall stores’ holiday hours?

Recent Reviews

4.1
(2156 reviews)
Chris &
November 15, 2025
5 out of 5
I love being able to order online and have them bring out for curbside pick-up! They are always so friendly and helpful.
Monish C
November 14, 2025
1 out of 5
Ordered an item and it came with missing components - Best Buy customer service only gives the option of getting a call back from the store, and it’s been days of waiting for the store to give me a call back. There are no other options other than to drive far to the store, and no other way to contact the store. Beware of customer service on online orders.
Dave B
November 14, 2025
5 out of 5
Service was great from the young lady at the counter.
doug w
November 13, 2025
1 out of 5
Poor staffing, came into purchase a refrigerator and tv. Zero service even after asking for help. Left without purchasing anything

About Best Buy Rockwall

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