veronica h
September 14, 2024
Craig was really sweet I do appreciate all the help he gave me today and knowledge on all the monitors that would be great for gaming. He was very patient with me and very understanding. He is super super super knowledgeable when it comes to good monitors and good specs for gaming and stuff like that I don't really know all the other extra stuff but yeah, he told me a lot. He definitely gave me some better insight on better things to get and I do appreciate it!!
Thanks craig!!!!
Geek Squad at this store is AWESOME!! They replaced my phone screen protector in just a few minutes. And a couple of months ago they helped my grandson by repairing an ac plug for one of his game consoles; and they did it for free!!!
People that work here seem like good people but I'm sorry instead of having someone assigned to a register so that people buying purchase their items and walk out. Not the case here! They now have the customer service handle all purchases, returns, and what seemed to be diagnoses of issues with devices and pc's. I get it. Internet sales are crushing these brick and mortar stores but what about the people wishing to continue to come in and buy. The very least would be to assign someone Stocking etc. to come up when needed at their assigned register. Instead you have to await everyone else while they get their pc's opened up and diagnosed. It is what it is. Hope your reading Best Buy. Doesn't look good to we the people.
Response from Best Buy
August 06, 2024
Good Afternoon,
Thank you for sharing this feedback with us. We certainly understand how you are feeling after not getting the assistance you needed during your recent store visit. We would love to look further into these concerns with you. Please reach out to us by sending us a private message on social media, so we can connect you with a specialist. Be sure to include your Google review in the message: #64036917.
- Facebook (facebook.com/BestBuy)
- Twitter/X (twitter.com/BestBuySupport)
- Instagram (instagram.com/BestBuy)
Kindest regards,
^Bobby