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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2087 reviews)
jill b
June 24, 2025
5 out of 5
Alexis in the Customer Service department at the Rockwall Best Buy (995 E. I-30) was incredible. I came in needing help with a screen return, and she immediately stepped in to sort it out. Even when it turned out the wrong item had been sent again, she problem-solved on the spot and found a compatible alternative for my phone. She was kind, patient, professional, and remembered me from my previous visit. I was leaving for an overseas trip, so her help meant everything. Truly above and beyond service. Thank you, Alexis!
Daniel T
June 21, 2025
4 out of 5
Wish they had more things downstocked. Shelves were a bit bare and was only greeted by the front door guard.
Fernando R
June 18, 2025
5 out of 5
Still the best place for electronics, make sure to get their warranty on electronics, they will accept the item years later un boxed and replace it for identical or match the price for it and purchase an upgrade or something similar. Or they give you credit back spend as you wish. Within the store. Great place for SSD's and WiFi Mesh Systems, also headphones and gaming gear. An PCs , TVs and much much more! They even sell Washers and dryers basically all and any electronics here . We got a Dyson Humidifier fan less here a while back , and an air fryer. 👍👍
Saul B
June 18, 2025
5 out of 5
Gabriel was the best! This young man went way above and beyond to make sure I was completely satisfied. If you’re at this Best Buy look up Gabriel.