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Frequently Asked Questions About Best Buy Rockwall

How do I check product availability at the Rockwall Best Buy?
How do I check my order status?
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockwall stores’ holiday hours?

Recent Reviews

4.1
(2132 reviews)
Juan B
October 04, 2025
1 out of 5
This place is the worst in customer service, they're slow lazy not helpful at all and don't use the mens restrooms toilet paper all over the floor.
Response from Best Buy
October 04, 2025
Hi, Juan, Thank you for taking the time to leave feedback for us regarding your recent visit. I can understand expecting clean facilities and efficient service. So that we can help, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/epo94v), X (https://bby.me/crqy4j), or Instagram (https://bby.me/4zv7px). Please be sure to reference “Google review #51727” in your social media message.
Marc G
October 01, 2025
5 out of 5
Fantastic - the Computer guys sorted out our laptop. All good.
Mark D
October 01, 2025
5 out of 5
Rachel waited on me very knowledgeable and her customer service unparalleled. She was patient and excellent. What an asset to Best Buy.
Mike W
October 01, 2025
4 out of 5
There pretty good. Except for the cell service companies bombard you when you first come in trying to get youbto upgrade phone let me shop for 5min. First. Geez

About Best Buy Rockwall

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