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Best Buy Rockwall
Services Offered
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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2011 reviews)
Stephen A
January 27, 2025
2 out of 5
About how you would think it would go..
Kenneth G
January 22, 2025
5 out of 5
Staff was excellent. They helped me select tv in my budget range, and which soundbar would work best. Free delivery and everything was very stress free.
Delia R
January 04, 2025
5 out of 5
Great customer service
Wendy D
December 28, 2024
1 out of 5
Rockwall Tx Best Buy customer service SUCKS! Trying to purchase a iPad Pro 13in and waited over 30 minutes asking for help and NOBODY would help me however 5 other individuals were helped that got there AFTER I did. I’ll buy my iPad tomorrow directly from Apple.
Response from Best Buy
December 29, 2024
Hello, Wendy,
We certainly understand how you are feeling after not getting the assistance you needed during your time in our store. We would be happy to connect with you and review this situation in depth. Please feel free to send us a private message with your full name, phone number, and email address to us on social media. Make sure you also include your Google review in your message: #64619507.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby