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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2044 reviews)
Jerry S
April 06, 2025
3 out of 5
Not enough costumer service people on the floor leading to long waits. Additionally, staff weren’t well versed/trained on some of the computers.
Response from Best Buy
April 06, 2025
Hello, Jerry.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 65014044.
Best,
^Allison
Elma S
April 02, 2025
5 out of 5
Fast easy &expensive
Bill O
March 28, 2025
1 out of 5
Recently purchased a screen protector and I was kind of stunned at the fact that I purchased the screen protector and paid to have it installed and the man behind the counter went out of his way to take it to one of the geek squad agents that was in the middle of helping someone. If I was a manager and saw something like that happen I would fire the person running the register with no hesitation. It is honestly kind of embarrassing that a grown adult who is paid by the hour is not willing to learn how to do something that takes 5 minutes. The geek squad agent did the screen protector and it looked perfect I did not catch his name but he was wearing a gray jacket and had white shoes on. The person running the register was named Nick and the fact that he is employed at this store shows to me how low Best Buy’s standards are for their employees.
Response from Best Buy
March 28, 2025
Hello Bill Oldenbusch,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64980108. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64980108
Thanks,
^Ezra
Mina W
March 17, 2025
5 out of 5
Always greeted and welcomed. Pleasantry, definitely recommend Best Buy in rockwall, you Rock, lol!!