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Best Buy Rockwall
995 E I-30
Rockwall, TX 75087
Services Offered
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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1972 reviews)
Greg C
September 15, 2024
3 out of 5
Average.
veronica h
September 14, 2024
5 out of 5
Craig was really sweet I do appreciate all the help he gave me today and knowledge on all the monitors that would be great for gaming. He was very patient with me and very understanding. He is super super super knowledgeable when it comes to good monitors and good specs for gaming and stuff like that I don't really know all the other extra stuff but yeah, he told me a lot. He definitely gave me some better insight on better things to get and I do appreciate it!!
Thanks craig!!!!
Greg M
August 11, 2024
5 out of 5
Geek Squad at this store is AWESOME!! They replaced my phone screen protector in just a few minutes. And a couple of months ago they helped my grandson by repairing an ac plug for one of his game consoles; and they did it for free!!!
Nun y
August 06, 2024
1 out of 5
People that work here seem like good people but I'm sorry instead of having someone assigned to a register so that people buying purchase their items and walk out. Not the case here! They now have the customer service handle all purchases, returns, and what seemed to be diagnoses of issues with devices and pc's. I get it. Internet sales are crushing these brick and mortar stores but what about the people wishing to continue to come in and buy. The very least would be to assign someone Stocking etc. to come up when needed at their assigned register. Instead you have to await everyone else while they get their pc's opened up and diagnosed. It is what it is. Hope your reading Best Buy. Doesn't look good to we the people.
Response from Best Buy
August 06, 2024
Good Afternoon,
Thank you for sharing this feedback with us. We certainly understand how you are feeling after not getting the assistance you needed during your recent store visit. We would love to look further into these concerns with you. Please reach out to us by sending us a private message on social media, so we can connect you with a specialist. Be sure to include your Google review in the message: #64036917.
- Facebook (facebook.com/BestBuy)
- Twitter/X (twitter.com/BestBuySupport)
- Instagram (instagram.com/BestBuy)
Kindest regards,
^Bobby