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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2096 reviews)
Dae
July 28, 2025
5 out of 5
Thank you to Natasha and Phil for helping me get situated! It was a long process but we managed ! Thank you ❤️
David R
July 18, 2025
5 out of 5
This was delivery to home. Done quickly and correctly. Crew very good in asking what I needed.
Bettie H
July 18, 2025
3 out of 5
Warm friendly greeting on entry. Lack customer assistance. Staff huddled among themselves without extending customer assist.
Response from Best Buy
July 18, 2025
Hi, Bettie,
Thank you for leaving a review here on Google. This is far from the experience we want our customers to have when looking for assistance in store. I can understand expecting friendly and approachable employees.
If you require assistance, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/5t3f6c), Twitter/X (https://bby.me/j8n7f5), or Instagram (https://bby.me/mmaf83).
Kindly mention the phrase “Google review #17452” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Rolondo e
July 12, 2025
4 out of 5
Not really sure yet