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Best Buy Rockwall
Services Offered
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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1991 reviews)
Writer C
November 18, 2024
2 out of 5
The price of technology products is incredibly high for what becomes old technology in about two months
Rick M
November 10, 2024
1 out of 5
Manager can't be bothered. Tried to return/exchange under warranty but it was outside the 14day window. It was less than 30days but only I used the power washer once than went to use again last night and it was kaput. Manager couldn't be bothered to even speak with me and associate couldn't get past the computer screen. Couldn't provide contact info for warranty work, told me to Google??? Should have bought thru AMAZON.
Response from Best Buy
November 10, 2024
Hello,
Thanks for sharing your feedback with us. I understand finding that the new power washer that you got didn't work after the first use, wouldn't have been ideal. Being referred to the manufacturer without any assistance in getting this information, isn't a welcoming experience. I'd like to have this reviewed by our corporate team.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and a reference to your "Google review case 64408008."
Sincerely,
^Melissa
Keith D
November 10, 2024
5 out of 5
They are always helpful and quick, I never feel pressured by sales. It feels like the associates are actually trying to help instead of pushing something more expensive.
Veronique S
November 08, 2024
1 out of 5
I will never shop at ANY Best Buy again.
Response from Best Buy
November 08, 2024
Hello Veronique,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64402053" and share your full name, email, and phone number.
Thanks,
^Vanessa