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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2208 reviews)
Chris W
February 20, 2026
5 out of 5
Thanks to the two young Best Buy female employees who took the time (a lot of it!) to re-set my cell phone after an overly aggressive 3rd party AT+T sells person (they don’t work for BB) sold me a new phone I didn’t want/need. After reviewing we tried to return the product to ATT store but had to return it to point of sell-BB! Of course the ATT salesman at BB was nowhere to be found…Fortunately these 2 young women, BB employees, assisted us in returning the unneeded phones and resetting our older ones. Thank you, girls. Shame on you BB—predatory 3rd party sales on your floor will cost you business.
Not s
February 19, 2026
1 out of 5
Sweyse or suesie at customer service refused me and my wife our gift card for my mac book we were exchanging. After talking over us for about 25 minutes and claiming we were trying to buy something off market place to other customers. Edith came over and helped us out in less than 5 minutes. She gets 5 stars. She turned a horrible experience into a pleasant one. She deserves a raise.
Enzo T
February 12, 2026
5 out of 5
Cómodo y completo. Bien ubicado fácil acceso
Veronica A
February 08, 2026
5 out of 5
Went to Best Buy in Rockwall. The young lady that helps us was very knowledgeable on computer towers and monitors. Don't remember her name. She was excited because she made this sale. My husband works from home so he needed to upgrade his computer. We have been to other locations and this location is always on point with customer service!