Vanessa S
September 13, 2026
My husband saw a 15” MacBook Air on sale at the Best Buy in Round Rock for $1500. We went to the store and were told that wasn’t the price it was between $2,000 and $3,000 depending on which model we chose. We said we could get it for $1500 on Amazon and were going to do that and left. Then I worried about having it delivered while we weren’t home, so I got on Instacart and went to Best Buy and was able to purchase it for $1,499.99 and had it delivered to my doorstep in less than two hours! Thanks Best Buy for not honoring your own prices in store. I will never walk through your doors again!
Response from Best Buy
September 13, 2026
Hello Vanessa,
Thank you for sharing your experience. It's concerning to hear that the pricing information you received in the store did not match the price you were ultimately able to purchase the laptop for through another Best Buy channel. We appreciate you taking the time to detail what happened and how it impacted your shopping experience.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/4PW07V)
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When reaching out, please reference your Google Review 221935.
Display 4
September 11, 2026
Tony in TVs was great. Very friendly, professional and helpful.
Krystal V
September 07, 2026
If they have option no star I will give it zero star here. There are bunch of staffs do nothing but no one comes to help or support customers! Very bad experience here. Dont come to this store