Best Buy Round Rock

I went to Best Buy to return an item that cost $29.99. It had been less than 30 days since purchase, but I was told the return/refund window was only 14 days. I understand policy is policy, but the way the cashier handled it was very disappointing. She was rude and even said, “Oh, well, it has been 14 days since I’ve been working here, I don’t know before that,” which was unprofessional. Instead of simply explaining options, she tried to sell me a $49.99 annual membership so I could process the return, meaning I would have to spend $20 more just to return my item. I was shocked. I said no and asked for store credit instead. At first, she refused, but after I insisted again, she processed it in seconds. Clearly, it was possible the whole time. This felt like a pushy sales tactic and a lack of real customer service. I wasn’t there for a membership; I was there to make a simple return. I left frustrated and honestly don’t want to shop here again. Customer service should be about helping customers, not upselling them when they’re trying to fix an issue.

My best please to buy tv

Went specifically to try their headphones on display and buy a pair. The majority of the displays don't even work. The Sony display works but sounds like all the headphones are broken. None of the headphones I was interested in worked. Why even have a display and floor model?

The service was great inside the store. Didn't have what I was looking for but they did order it for me and get it shipped to the house.