Best Buy Round Rock

I signed up for an appointment to get my iPhone battery replaced. That morning I dialed the phone number for the store and said I would like to make sure the battery was in stock, so I would not waste a trip. I believe it was answered by a call center on another country a they said I would have to go into the store at my appointment time to see if Best Buy had the battery. Well, guess what?!!!! They didn’t have the battery and I wasted an hour with this! Just go to Apple for iPhone service. I won’t buy anything from their stores over this!!!! HORRIBLE CUSTOMER SERVICE!!! I would give them a “0” if I could. They have lost a customer!!!!

I was going in to get an external CD drive. According to the website they should have had 3-4 different options available in store, not just online. I like to buy major appliances from Best Buy because of the actual good options rather than 800 different crap designs of different names. I used to go to these stores also because of the physical media (DVD/CDs). I think it's a mistake the company chose to not only NOT advertise this part of the corporate brand but also to fully eliminate them, at least from brick and mortar. They would've been better off continuing offering a selection and perhaps offering a concierge procurement service, especially given the resurgence of vinyl and ongoing popularity of high quality physical 4k media. Getting back to this actual trip... The store was sad beyond belief. Like that South Park episode when they bought a dead Blockbuster store? Same thing. Huge peripheral sections empty. The core business and to be the center of the massive, empty store, of some salad bar sluss of current hand held devices pushed by the big three (or so) wireless conglomerates. Appliances, TVs, actual computers were smeared around the periphery. The employee in the computer section looked at me like deer in headlights when I asked for external CD drives. He disappeared and took at least 5 minutes (which may not seem like much but considering it's a niche item in a small department, one would think if you worked there in a regular basis you'd immediately be like 'Oh yeah!') and finally showed me to them hanging like travel size pain killers, off a wall mount, certainly no clear identification. Overall it was just a sad experience. Best Buy needs to reconsider what exactly it is that they are trying to do, because at this point it's a death in measures, where I think they could strategically restructure themselves to stave off the Internet wolves.

Took forever to open up a case for some earbuds. Had to ask 3 team members for assistance and not one did anything to assist. Upon helping me I was accused of teft and discriminated and told he had to take the item to the front and couldn't hand them to me. But the Caucasian gentlemen that was besides me was given the item directly in his hand without any issue. I expect corporate to reach out.

knowledge staff good prices