Best Buy Round Rock

I visited this location to inquire about a price match to Sam’s Club. The first associate was a woman- I unfortunately did not get her name (curly hair), but she was very kind. I showed her the attached photos, and said she would need to get a manager. She came back and said that unfortunately they would not be able to without seeing it on the app. So I pulled it up on the app (took a screenshot as to not lose my place), and she asked the manager to come over. Zach came over, and had not even looked at my evidence and said no, that he would not be doing a price match. He was extremely belittling, demeaning, and disrespectful the entire interaction. I was never mad, I was simply inquiring on how I had friends who were able to get the price match in the area- I had read Best Buy’s policy prior to coming in, and Sam’s Club is specifically mentioned. He said that he would not do it off of a screenshot (had to be live on the website) or a “system error”. - to be clear, there were multiple stores where the price match was the same, that is not a “system error.” Once he left, the first sales associate that had brought him over apologized for him. I was upset at this point and walked out to the car- again, not at being told no, but the level of disrespect I experienced by asking for a price match. One that is “guaranteed” online. My husband pulled it up live on the app, and we went back inside. I asked a new associate (Jose I believe) if we could speak to a manager again about a price match. He was also very nice. I asked if they had someone other than Zach, he said Josh (if I remember correctly) and Zach. I asked if Josh could come over. Josh was kind, and he did explain the reason they would not be able to price match. While I still do not agree with the decision not to price match, I appreciated him actually explaining the process and not being demeaning or belittling in the process. I also mentioned my interaction with Zach, as I was still shaking from it. I worked in customer service for many years, and now work in sales. I can say, without a doubt, that Zach is the type of individual who should not be in this business. If it weren’t for the other employees at the location, I could guarantee I would never step foot back in this location. I’m not sure that I ever will again - I may even cancel my BestBuy membership. Products at this establishment are an investment, and I do not want to spend my hard earned money with someone who would treat people this way. I understand the effect of a bad review, and try to refrain from any review that is unhelpful or out of emotion.

Very knowledgeable

We had an incredible experience checking out with Shay as she helped us with price matching and that saved us some $$. Great service and seamless experience.

Car audio guys are horrible