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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Round Rock
How do I check product availability at the Round Rock Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Round Rock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Round Rock stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Round Rock Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3756 reviews)
shamila r
December 24, 2025
1 out of 5
We were getting a laptop and after an hour browsing, we had one person approaching us and was so knowledgeable. However she left and the sales person named Evelyn, was rude and only cares about being on her phone while we were paying. We ran into issue with our card and she didnt offer help to sort it and kept being on her phone, browsing and texting. If you are into your phone, please don't bother being in customer service. This leaves a sour experience for us. I'd rather buy online and the reason we go to stores is mainly to be treated with respect.
Francy J
December 24, 2025
1 out of 5
I am incredibly disappointed in the customer service I received from Claudia during my pickup today. Very dismissive and unhelpful. She handed me my order in a huge bag and didn’t bother telling me which items out of the seven items on my list were the items she was giving me. So I sat there and had to check the items off of my list in front of her while she was browsing her cell phone as I was checking things off the list and talking to her. Claudia was on her cell phone as I was trying to reconcile the order with her. I wish she would have at the very least looked up from her cell phone and addressed the questions I had. She eventually did after I asked her a second time if it was three items or more that she handed me. This has never been my experience at this location and I have been a customer at this location for several years. Everyone has always been so helpful and today there were zero lines so there was no reason to go the extra mile and tell me which items on my list she was handing me. Please place her in customer service training. I do believe she has potential and maybe this was just an off-day for her. We all have them.
Response from Best Buy
December 24, 2025
Hello, thank you for sharing your experience with us here. We would like to make sure that this is properly documented on our corporate servers for internal review. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #94371".
Facebook (https://bby.me/0dca1t)
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Daniel T
December 20, 2025
1 out of 5
I would give 0 stars if I could. Why be their when you obviously don't. Why put a price for 79.99 and at the register have it has 90+ dollars. When I tell you that, can't you and check it out. But no you don't care. I hope karma find you in an ally and hurts you
Response from Best Buy
December 20, 2025
Daniel,
Discovering that a price at the register is much different from what it showed on the sales floor is disappointing. We hate to hear that this occurred and would like to dig further. Please state in a private message that you are replying to Google Review 91708 using one of our social media platforms listed below.
Facebook (https://bby.me/7opqdb),
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Kimberlea H
December 18, 2025
4 out of 5
Great people very helpful