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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services
Samsung Open House
Trade-In
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Frequently Asked Questions About Best Buy Round Rock
How do I check product availability at the Round Rock Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Round Rock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Round Rock stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Round Rock Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3900 reviews)
Hamza A
July 16, 2026
1 out of 5
Ordered a Samsung NEW TV with Installation. Almost $2000 Order with sound bar and they can't come and install in time.
First Appointment they forgot to send the mount that goes with it,
Second Appointment they sent one person to install and was three people job,
Rescheduled another install.
They wasted over 8-10 hours of my time.
I have ordered tv install past with Samsung and it was great.
Best buy service is bad, Customer service wait time is for 30 minutes, and they keep blaming store and installation people. No one has even apologized yet once.
Response from Best Buy
July 16, 2026
Hello, Hamza,
Thanks for taking the time to leave a review. When expecting an order, I can understand wanting it to be delivered and installed in a timely manner. We are disappointed to hear that this may not have been the case.
Please send us a private message using social media. Our team would be happy to take a closer look at this matter and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #188647” when reaching out to us.
Lula D
July 13, 2026
2 out of 5
The service with Valeria was not good. But we got what we went in to purchase- because yall have good deals.
José Z
July 12, 2026
1 out of 5
Quieren cobrar por todo, cosas que en otras tiendas son por la compra del producto aquí las quieren cobrar, la atención fue pésima en servicio y atención al cliente
Adam G
July 08, 2026
5 out of 5
All ppl were very kind and helpful. I was able to make my purchase well and efficiently. Got a better price than Amazon on a tv.