Best Buy Round Rock

I am incredibly disappointed in the customer service I received from Claudia during my pickup today. Very dismissive and unhelpful. She handed me my order in a huge bag and didn’t bother telling me which items out of the seven items on my list were the items she was giving me. So I sat there and had to check the items off of my list in front of her while she was browsing her cell phone as I was checking things off the list and talking to her. Claudia was on her cell phone as I was trying to reconcile the order with her. I wish she would have at the very least looked up from her cell phone and addressed the questions I had. She eventually did after I asked her a second time if it was three items or more that she handed me. This has never been my experience at this location and I have been a customer at this location for several years. Everyone has always been so helpful and today there were zero lines so there was no reason to go the extra mile and tell me which items on my list she was handing me. Please place her in customer service training. I do believe she has potential and maybe this was just an off-day for her. We all have them.

I would give 0 stars if I could. Why be their when you obviously don't. Why put a price for 79.99 and at the register have it has 90+ dollars. When I tell you that, can't you and check it out. But no you don't care. I hope karma find you in an ally and hurts you

Great people very helpful

They have a large selection but some items for computers and phones tend to be higher priced than elsewhere (like the cheapest screen protector for a Pixel 10 priced at over $50!!!). Also the attendant that sold me the Pixel seemed to be in a hurry and didn’t explain anything, just rang me up and left immediately leaving me to hunt for someone else to explain their trade in and Geek Squad pricing to port your old phone data to the new phone (also EXPENSIVE at $100 for just 30 minutes of work smh).