Staff was helpful and a made a purchase I have been considering for months because of the assistance. AAA
Solid store. Not many brick and mortar stores like this around any more. I'm rooting for them!
Very disappointing experience at Best Buy Round Rock . Poor service before and after sale, wrong information about returns, and rude front desk staff Not recommended.
My experience with Best Buy RoundRock was very disappointing. Both before and after-sales service were poor. I purchased an HP laptop and was given incorrect information about the return/refund process. On 03/20/2026, the front desk staff was also very rude and unhelpful.
Overall, the service felt unprofessional and misleading. I would not recommend this location.
Response from Best Buy
March 22, 2026
Hello,
I appreciate you for sharing your feedback with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/dXuonk), X/Twitter (https://bby.me/lZLYza) or Facebook (https://www. https://bby.me/XLzccp) with the full details of your experience. Also add Google Review 133245.