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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Round Rock
How do I check product availability at the Round Rock Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Round Rock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Round Rock stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Round Rock Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3508 reviews)
Daniela P
March 25, 2025
1 out of 5
The worst experience I have had in United States. I needed a laptop, so I went to the store, known for bein the best place to buy eletronics in America, what a joke!!!! I bought the laptop, and received a great service in the store. But the logistics, is really terrible. The man that was "trying" to deliver, Akinwale is the driver name from Roady (UPS company), told that he was coming to my building, and one minute later, I received a message from app informing that he LEFT the place. I believe that he wasn't there, never come in the correct place, just probably decieved, cheat the system, for sure. So, I had a job to finish and can't did it, and now, Who is pay for my lost?? I am very angry and never, never will buy in Best Buy again. Never! And I didn't even RECEIVED MY MONEY BACK!!!! Best Buy stole me!!!
Response from Best Buy
March 25, 2025
Hello, Daniela,
Having an order not arrive as it should is really frustrating, so I can understand your frustration. We'd be happy to look into this and see how we can assist. Please send a private message on social media with your name, phone number, and email. Kindly include Google Review 64968444 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
We look forward to hearing from you.
Regards,
^Meghan
LaDonna W
March 25, 2025
4 out of 5
I was clear in the make/model laptop I have when I went in to buy a charger. They gave me a universal charger. I should have checked myself. The charger was not so 'universal'. So I had to drive back down there, taking the laptop with me this time, and the guy at the door then directed me to a USB-C charger for the laptop. Worked perfectly, wish it didn't take 2 trips.
Bruce B
March 23, 2025
5 out of 5
New smart watch purchase, personal help transferring information from older watch to new watch.
Paula C
March 22, 2025
1 out of 5
I signed up for an appointment to get my iPhone battery replaced. That morning I dialed the phone number for the store and said I would like to make sure the battery was in stock, so I would not waste a trip. I believe it was answered by a call center on another country a they said I would have to go into the store at my appointment time to see if Best Buy had the battery. Well, guess what?!!!! They didn’t have the battery and I wasted an hour with this! Just go to Apple for iPhone service. I won’t buy anything from their stores over this!!!! HORRIBLE CUSTOMER SERVICE!!! I would give them a “0” if I could. They have lost a customer!!!!
Response from Best Buy
March 23, 2025
Hi, Paula,
Thank you for choosing to share your review with us. We can see how not being able to tell if the battery needed for your phone is available is not ideal. We are always looking to improve and would like to gather your insight.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64958459" in your message. Thanks!
Regards,
^April