Best Buy San Angelo

Great staff found the product that I needed took a little bit to find someone to help

Extremely helpful

Ive had pleasant experiences at this Best Buy on the retail side. Everyone on the sales floor is constantly checking to see if you need help finding something. The service level at Geek Squad is the complete opposite, and that is primarily what this review is directed towards. Saturday, I brought my iPhone 14 Pro Max in perfect working condition for a battery replacement as I saw they were authorized by Apple to perform those services. I paid the fee, left my phone, and came back later that day to get it back. Once I took it home, I noticed condensation and fogginess in my camera lenses. I took it back to Geek Squad the next day and dropped it back off for inspection and to be re-sealed correctly. After that, I was told it was ready for pick up and I returned once again to get my phone. Upon pickup the second time, I noticed the screen did not work at all, but I still got haptic feedback. I took it back ONCE AGAIN, and the Geek Squad team had a district manager escalate to Apple on my behalf in hopes of replacing my phone due to a botched repair. I left it there overnight while they deliberated. I returned upon a call that there was news about the case, only to discover that they basically said it was an older phone and that "it happens" but its rare. Since there wasnt a second diagnostic after my condensation repair ran, I was out of luck and had to pay for a screen replacement out of pocket. I originally came in for a battery but left with a broken phone. Completely unacceptable waste of my time and a perfectly good phone, and and I will not be spending any money with Best Buy in the future due to this. Geek Squad customers beware, you're probably better sending your device off to the manufacturer.

I bought a 72" TV and sound bar 5 weeks ago to be installed by a best buy crew. One week later a crew of contract installers came from midland tx to install. Afterwards wires we're hanging everywhere and not tucked neatly. After several days the sound bar quit working consistently. Went back to the store and requested a service return to remedy problem. Another week of waiting.... crew arrives but did not have what they said was wrong and said that I would have to contact best buy to acquire the part. (HDMI cable) Yep, you guessed it, another week before they could get out. I specifically ask for Geek Squad this trip as I thought they should be more equipped for troubleshooting. Same crew that was sent previous two times arrived. It has been 5 weeks since my original purchase, sound bar works now after replacement (along with the supplied HDMI cable). However, it originally worked a week before the first fail, so we'll see. Meanwhile the neatly organized wires I had arranged are now in disarray again. I think I'll wait awhile before tying them up again. Poor service, poor workmanship and according to the affore mentioned crew, they never send the "Geek Squad".