Best Buy San Angelo

Dave Grohl helped me several times there. He's the man. Love this location and the people take care of you. Rock on!

Customer service has improved 500% from the last time I was in the store. There were 3 persons that greeted me as I walked in. Pointed me in the direction I needed to go. Contacted the sales person I needed to see while I was walking over. He greeted me, I told him what I needed and he went right to the location. I was able to make the purchase right there as well. I was in and out of the store in 10 minutes. Amazing experience! Thank you Best Buy for the improvement in customer service.

My double oven broke so I ordered a 30” double oven from Best Buy on February 11. Scheduled install for two weeks out and they sent one person to install the oven. He eventually got the job done but a job that requires lifting a double oven into place and plugging it in should not be a single man job nor a 90 minute long affair. I found myself lucky and very grateful my cabinet wasn’t damaged. That oven broke within 2 weeks. Best Buy promised a replacement since it broke so quickly but could not schedule it until today April 7th. After sending me multiple checklists to fill out and then scheduling an appointment for me between 11:30-2:30 today, and messaging me this morning saying they’d notify me of any delays, no one came. I received a call at 2:30 saying the driver had a flat tire and were getting on the road now. They didn’t contact me when they got a flat, and it was miraculously repaired exactly in time for my appointment window to end. I paid $3k for this oven, I paid $179.99 for the delivery and installation and I’ve been without an oven for 6 of the 8 weeks since I ordered it. I won’t be using Best Buy for any delivery or installation services again.

I cather man's name, but he was an educated wizard on my mother laptop. She was ready to give up on it after two day struggling with it and he told me to bring it in. Even tho it was nearly closing time. He listen to her rant, knew what she was growling at him and magically fixed it 3 minutes. Then calmly showed her what happened and how to do what she fixed in the future if needed. That's impressive considering she tries to refuse to learn technology. So she can call my daughter to come over and do it all for her. Thank you geek squad guy for saving her and me both. It was not looking good.