I cather man's name, but he was an educated wizard on my mother laptop. She was ready to give up on it after two day struggling with it and he told me to bring it in. Even tho it was nearly closing time. He listen to her rant, knew what she was growling at him and magically fixed it 3 minutes. Then calmly showed her what happened and how to do what she fixed in the future if needed. That's impressive considering she tries to refuse to learn technology. So she can call my daughter to come over and do it all for her.
Thank you geek squad guy for saving her and me both. It was not looking good.
So, I used to be a big customer ages ago. Then I wasn't. Today, a manager named Jordan brought me back into being a customer. Thank you, Best Buy,, and thank you, Jordan. Great service, practical understanding, and excellent customer service. Highly recommended
Couldn't get the phone to work that a kid sold me there that was a unlocked phone
Response from Best Buy
February 22, 2025
Hi there!
Thank you for your review. I'm sorry to hear you're having trouble with your device. I understand how challenging that can be. We're happy to help in any way we can.
So that we can formally document your feedback and address any questions or concerns you may have, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64842437.
Kind regards,
^Pre
This is my 2nd time here and I gotta say very nice employees and I hope they're getting paid what they deserve