This is my 2nd time here and I gotta say very nice employees and I hope they're getting paid what they deserve
Worst customer service ever !! Have spent hours chasing down a refund . Phone transfers to 5 depts on the phone x 3 days waste of my time . Communication is horrible and can’t get any answers to why a refund in a returned tv has not been issued ! No answers form anyone on the phone nor at the store … filed a claim with my bank … worst place ever with horrible customer service !! Would not advise anyone to go there delays and headache and smooth talking sales people in not even the same state !! Buyer beware !!
Response from Best Buy
January 27, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand a TV can be a big purchase and not receiving the refund after returning it, wouldn't be ideal. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the online order number or Customer Service Pin Number from the store receipt. Please also refer to your "Google review 64740957" in your message to us.
Sincerely,
^Melissa
Great place every employee you see they ask if they can help you! Outstanding customer service
Excellent customer service, competitive prices, and a good selection of items to choose from. There are additional shops nearby for added convenience, and ample free parking is available for all types of vehicles.