Went to get a phone case and asked for help waited over 40 minutes and never received helped until someone walked by and after I got the phone case I asked the employee if he was sure that it was the right phone case and after I bought it found out it was not the right one,I've been a customer for years and at this point I have ended my account with best buy and they have lost a customer
Response from Best Buy
August 06, 2026
Hello Robert,
Thanks for your review. We appreciate you sharing the details of your experience, and aim to create a more positive one in the future.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/BSXJfm, Instagram: https://bby.me/6DHqX4, or Twitter/X: https://bby.me/X8qPhN and reference Google review 199331 in the details you provide.
Not much to say not great and not bad
Had a brand new iPhone break less than two months under apple warranty so I had to take it to Best Buy to get repaired or traded in . First guys I worked with were very helpful nikola and some other guy. It seemed like they fixed it, but then it broke again a few days later so I took it back to Best Buy 2nd time and had to deal with a guy named Ryan
He was the most unpleasant employee I’ve ever had to deal with. He took my phone number down said I’ll call you in about an hour after repair is performed . I waited four hours. No one called so went back in there Ryan was gone and they said oh it’s been ready for awhile. Apparently, I’m not the first person to have issues with this gal.
He was so unprofessional that I was needing an I watch and iPad so I went 20 minutes out of my way to purchase elsewhere .
Response from Best Buy
August 04, 2026
Hello Ryan,
We can see why you’d be upset with this I phone repair, and we’re really grateful you took the time to share your experience with us. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #198433 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/pD8FOn)
• Twitter/X (https://bby.me/IIegIe)
• Instagram (https://bby.me/kjDXU1)
Michelle Z
August 04, 2026
Ordered a monitor from Best Buy online due to the GREAT distance to the nearest store which is located in SanAngelo, Tx, the monitor they shipped damaged upon receiving, called best buy, shipped back the first monitor and was shipped a replacement that is still under geek squad protection, however was never informed that we couldn't send this monitor back now that it's not even working without driving this great distance just for geek squad to confirm that it is not working, they will not do a simple return and replacement, or return, confirm, and replacement via shipping...never Best Buy again...would give it zero star if it would let me.
And to followup on the reply below since it will not allow me to reply to that this is a bogus, unsafe, and non-viable reply that will not resolve anything...if this is a REAL management staff member from BestBuy wanting to contact me you will give me a proper and viable phone number to call and then we can go from there...otherwise don't scam me any further, I have had it with Best Buy...make this good or knock off the BS.
Response from Best Buy
August 04, 2026
Hello, Michelle,
Thank you for reaching out to us here to share your experience. We understand how important an order can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 198302.
Facebook (https://bby.me/lHxoH5)
Twitter/X (https://bby.me/ujayOh)
Instagram (https://bby.me/I8W9ZV)
We look forward to assisting you there.