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Best Buy North Star
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6555 reviews)
Jayce H
May 12, 2026
1 out of 5
If there was an option for zero stars it would be clicked. After saving up for a little, especially since we have a baby on the way, my gf and I decided we would go spend a little on a new tv. Granted we knew we weee looking for a little bit of an older model which was the U7900 FF. Now after choosing the tv we wanted the gentleman helping us tried upselling a soundbar, salesman 101, cant blame him there, and my gf liked the idea so we got the $250 Samsung soundbar all for it to not come with the HDMI/eARC cable we needed. As this is the closest best buy to us it is a 45 minute drive out of the way, counting there and back. I then take my butt back to BESTBUY and mention I was upsold a soundbar that didn’t come with the cable I needed and the lady with the black shirt back there by the tvs just asked the guy next to her what cable i needed and he pointed me in a direction i could buy another one. This review isnt due to the money spent, that comes and goes! This review is for the lack of customer service when it comes to making a wrong right. One thing we don’t get back on this earth is time, and yall waisted a large portion of my day dealing with this bs😂 overall though, even with some lack of knowledge to their devices, the staff was friendly!
No T
May 11, 2026
3 out of 5
Bought an item that was not the correct item in the box. Likely Miss packaged after a return
Response from Best Buy
May 11, 2026
Hello.
Having concerns with receiving an incorrect item that may have been returned previously can be difficult. Please reach out to us on any of our social media profiles below with Review 151108 for support.
Facebook (Facebook@bestbuy.com)
Twitter/X (Twitter@bestbuy.com)
Instagram (Instagram@bestbuy.com)
Beverly B
May 10, 2026
5 out of 5
Excellent customer service.
Katherine D
May 10, 2026
5 out of 5
Frankie helped us with our issue.
She was great listener and patient.
She took her time to problem solve and give us peace of mind. Great customer service. Best Buy management please make sure you appreciate Frankie it’s employees like her that keeps me as a customer.