Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6508 reviews)
Gem J
February 13, 2026
1 out of 5
I always find it to be very distasteful and disrespectful when a big store allows aggressive sales people to accost customers in their store. I had to deal with 2 AT&T sales reps while shopping. AT&T provides logistics for ICE. Gross. Won't be back.
Response from Best Buy
February 13, 2026
Hello, Gem,
Thank you for sharing your concerns with the AT&T reps in the San Antonio, TX Best Buy store. We can understand that not being happy with the interaction in store and feeling forced to buy can be difficult. We would be glad to chat with you further if you would like to reach out with Review 116905 on any of our social media profiles below.
Facebook (https://bby.me/4ie4wl)
Twitter/X (https://bby.me/fjprz6)
Instagram (https://bby.me/it3n3k)
Tammy G
February 12, 2026
1 out of 5
Terrible things happen here I don't like it here
Charles H
February 11, 2026
1 out of 5
I had the misfortune of dealing with the same frowning clerk every time I dealt with Best But recently. Today I took in HDMI cables to return and apparently it was over the 15 days return policy. Regardless this person has never been pleasant and today didn't express regret that I didn't know I was over the return time. Overall a most unpleasant experience.
Response from Best Buy
February 11, 2026
Hi there! Thank you for taking the time to share your personal shopping experience with us. We always strive for the best, so to hear this was not your case, is concerning. Please feel free to reach out to us on any of the following platforms and an agent will be glad to assist:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!