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Best Buy North Star
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6259 reviews)
yanira r
February 20, 2025
5 out of 5
Best customer service. Found the perfect work computer
Justin A
February 18, 2025
3 out of 5
Geek squad service is subpar. I have had several issues with a computer. I took in to get checked out several times and when it's completely dead now they want to send it off to get fixed. Once the techs get it at another location I have to reach out several times to find out the part that is broken is on back order with no tracking available at this time. they are even sure if the other issues even exist because they're are able to turn. On the computer I've asked several times if I can exchange the unit for another and constantly get the run around. Pretty discouraging when you pay for their best buy member services and warranty and they won't try to make things right.
Response from Best Buy
February 18, 2025
Hello, Justin,
It's frustrating to go without a computer longer than expected, so we understand your disappointment with the Geek Squad services you've recently experienced. If you need assistance, please send a private message on social media with your name, phone number, and email. Please mention Google Review 64827302 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Regards,
^Meghan
Pete A
February 18, 2025
1 out of 5
Purchased a new TV. The remote was faulty. Did not discover that until the TV was mounted. Brought the remote in. Best Buy's correct response should have been, "we're sorry for the imposition. We can fix this by replacing the remote." Instead, no apology, and they said I'd have to return the TV, which meant dismounting, reboxing, and returning the original TV and then remounting and setting up.the replacement. I said no. They then told me I'd have wait around for someone who would most likely offer up another non-solution which would most likely require more of my time to correct their mistake.
Won't be going back.
Response from Best Buy
February 18, 2025
Hi, Pete,
Thanks for reaching out here to share this review with us. We hate to hear your remote to your new TV did not work as expected, and are saddened to hear the store was unable to create a solution for you. We would like to get some more details from you, and see if we can help in any way.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64827027. We look forward to hearing from you!
Regards,
^Katie
Winston M
February 14, 2025
5 out of 5
best service ever they did not try to up sell me on a computer but they they did find me exactly want i needed