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Frequently Asked Questions About Best Buy North Star

How do I check product availability at the North Star Best Buy?
How do I check my order status?
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy North Star stores’ holiday hours?

Recent Reviews

4.2
(6277 reviews)
Lali S
March 22, 2025
5 out of 5
I love going to best buy!
Shailesh P
March 18, 2025
4 out of 5
It's one of the bigger Best buys with more selection of items than smaller stores
Helen R
March 13, 2025
5 out of 5
I found what I was looking for at the best price
Henry D
March 10, 2025
1 out of 5
I purchased a refurbished drone supposedly geek squad certified and I expected it to be inspected and complete. I ordered it from best buy online and when it arrived it was missing a battery and all accessories. Took it back to Best Buy and they ordered me another one . I received my drone replacement by mail and this time once again ☝️ Geek squad certified refurbished failed again ! I turned remote with the original owners personal information still programmed on it, e-mail address etc. when I turned the drone on for the first time it had a sensor error and would not even turn on! Of course it was passed the 14 days return policy but really!?!?, two failed inspections by geek squad ! NEVER buy from Best Buy geek squad certified anything!!! As a first responder for San Antonio I warn everyone DO NOT BUY from BEST BUY mgr BRYAN at NORTH STAR location was not willing to help in anyway but did say take it up with there vendor DJI ?’ I stated isn’t it Geek Squad responsible to inspect there products before reselling Bryan’s response was you need to call DJI they are the ones who inspects them‘?! Or call Best Buy customer service. When I called customer Gus’s who answers for the drone department DJI Of course. And I can go on and on !!!
Response from Best Buy
March 10, 2025
Hello and thanks for reaching out on Google, Henry. We understand the frustration when an open-box item does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64912697. Kindly, ^Graham

About Best Buy North Star

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