Best Buy North Star

Best Buy has achieved mastery of providing the most infuriating level of customer service by phone, online with their moronic AI and in-store. Congratulations! I spent about 40 minutes on the phone last week checking on in-store availability of a specific phone and was assured the phone would be in stock today when I went to purchase. IT WAS NOT. Somehow a bunch of boxes set for delivery didn't make it... and of course the phone in question didn't make it to the store. Ok, I am a reasonable person. I was annoyed but not mad enough to boycott "Best" Buy forever (like I am now). The clincher? When I asked prepeatedly about specific functionality being unlocked on the phone (blank stares by staff and manager), I was told I can "just return the item with no problem" if the settings were not what I wanted. What they didn't mention is that there is $45 "restocking fee" if I opened the box! Luckily I hadn't opened the box, but that was a key piece of information they didn't disclose. More hassles and no assistance followed so I walked away. Why would I reward such an inept and arrogant company with my business? Run, don't walk, away from this big box store....

Was looking for a specific computer part. The sales person was very knowledgeable and helped me out, as well as saved me money.

Buen trato

The sales woman told me that I would get a 15% discount off the purchase price of a computer if I opened the credit card with them but when I received my statement, it was the full price and when I called the credit card company they said they offer a 10% credit in the mail for future purchases, so no discount at all. Also, I have not received any credit in the mail. Definitely fraudulent behavior and now I am missing out on actual points from my real credit cards because they tricked me into opening up this card.