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Best Buy North Star
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6518 reviews)
Peter D
March 03, 2026
2 out of 5
It’s impossible to get through to the actual store on the phone!
Response from Best Buy
March 04, 2026
We understand then frustration when you have been unable to get the support you need. While we currently do not offer direct calling to stores, we would still be happy to help. Please reach out to us in a private message on Facebook (https://bby.me/80t7dj), Twitter/X (https://bby.me/nc5buk), or Instagram (https://bby.me/ijrt75), and mention your Google review, 125456.
George G
March 02, 2026
1 out of 5
The older lady with bleach blond short hair and glasses was very rude when checking out. Didn’t get her name but not the kind of attitude I’d expect from a Best Buy employee
Response from Best Buy
March 02, 2026
Hey there, George,
We understand your concerns surrounding your interaction with on of our employee's. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/y4ep7c), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##124940".
Craig O
March 01, 2026
5 out of 5
I want to give a big shout out To a very professional and helpful employee working in the computer area. His name is. Noe. I need a specific power cord for an old generation Alexa and he was very helpful. I would never have found if it wasn’t for his assistance.
Wayne C
February 28, 2026
1 out of 5
Wow. I won't EVER order something online from best buy again or even step in one of their stores for that matter. I bought a small item for $189 online thru the best buy website. The next day, today, I found the item on the manufacturers website for$165. So I went to the store and asked for a price match. They said "you ordered this thru the marketplace so we cannot price match, it was ordered like if you ordered thru Amazon". I said the order now says no cancellations but it says can be returned within 15 days to best buy. He said no you have to ship back to them, not bring to us. So I said "you're telling me you act like Amazon but you offer no help on those products sold, you are nothing like Amazon. He said to try talking to the manufacturer. I am, but wanted to caution others how best buy works. The fact that you ordered thru Best buy means nothing. Please don't reply to contact you thru fb or anywhere else. I already saw your manager in person.