Best Buy North Star

I purchased a radio from Best buy online and also paid for stereo installation service ahead time. I called Best buy to attempt to make an appointment and kept getting AI prompt tht wouldn't let me schedule installation nor talk to a person. I decided to go in person to Best Buy Near Ingram mall. I was told by person at door they didn't do installs there and was referred to North Star mall location. I got to Best Buy by North Star mall and no in store knew how to make appointment for me. I was told the radio I got from Best buy online was incorrect and they can't schedule me until I talked to someone from Geek Squad. And tht I had to come all the way to store again to talk with tech before I can schedule. I was so upset, I decided to wait a cpl days and then returned. 2nd time to Best Buy North Star Location, the encounter was a lot more professional. I asked for tech, they sent him to me. I told him everything I told to previous associates a few days before. He had no issues with my radio and schedule me right away. The day of installation, I bring car and was told it would a cpl hours. A cpl hours pass and I get call that my radio was installed and they took it back out because the AC was not working in front part of car. I returned to get car and ask what is the next step. Tech tells me I have to get a new radio and return mt other radio because it is "defective." Then I asked about the $150 I paid for installation and was told I lost it because he installed radio and AC didn't work. So now I have a radio tht still isn't installed and I dnt think it is defective. They offered me no alternatives and were very unprofessional. I wouldn't recommend this to anyone. I will be going to talk with management on my next day off. Because I am upset I purchased everything from their site but unable to get anything put in nor get a refund on a service tht wasn't completed.

Best Buy has achieved mastery of providing the most infuriating level of customer service by phone, online with their moronic AI and in-store. Congratulations! I spent about 40 minutes on the phone last week checking on in-store availability of a specific phone and was assured the phone would be in stock today when I went to purchase. IT WAS NOT. Somehow a bunch of boxes set for delivery didn't make it... and of course the phone in question didn't make it to the store. Ok, I am a reasonable person. I was annoyed but not mad enough to boycott "Best" Buy forever (like I am now). The clincher? When I asked prepeatedly about specific functionality being unlocked on the phone (blank stares by staff and manager), I was told I can "just return the item with no problem" if the settings were not what I wanted. What they didn't mention is that there is $45 "restocking fee" if I opened the box! Luckily I hadn't opened the box, but that was a key piece of information they didn't disclose. More hassles and no assistance followed so I walked away. Why would I reward such an inept and arrogant company with my business? Run, don't walk, away from this big box store....

Was looking for a specific computer part. The sales person was very knowledgeable and helped me out, as well as saved me money.

Buen trato