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Best Buy North Star
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6517 reviews)
Wayne C
February 28, 2026
1 out of 5
Wow. I won't EVER order something online from best buy again or even step in one of their stores for that matter. I bought a small item for $189 online thru the best buy website. The next day, today, I found the item on the manufacturers website for$165. So I went to the store and asked for a price match. They said "you ordered this thru the marketplace so we cannot price match, it was ordered like if you ordered thru Amazon". I said the order now says no cancellations but it says can be returned within 15 days to best buy. He said no you have to ship back to them, not bring to us. So I said "you're telling me you act like Amazon but you offer no help on those products sold, you are nothing like Amazon. He said to try talking to the manufacturer. I am, but wanted to caution others how best buy works. The fact that you ordered thru Best buy means nothing. Please don't reply to contact you thru fb or anywhere else. I already saw your manager in person.
Smile
February 28, 2026
5 out of 5
Came here to buy Pokemon cards on Pokemon 30th anniversary (Saturday 2/28). The store manager came out to inform shoppers who have been waiting in line for 3-4 hours when cards would be available to purchase and what they had in stock. Even took out his phone to show us pics of inventory. Asked all of us if we were doing ok. Has never had a Best Buy employee do this. Sometimes, they just let you wait for hours outside only to let you know there’s no stock when they open up at 10. Once inside, they pre-packed the items neatly for each customer so checkout would go smoothly. Noticed that same manager behind the counter helping out, making sure customers got what they needed, even offering some customers single packs which many had forgotten to buy. Noticed he was kind and professional, made the experience worth the long wait. Thank you.
Stephen F
February 27, 2026
5 out of 5
Through the years they've been fantastic. I bought a new desktop computer several months ago and it is perfect. Their member support with Webroot has been beyond helpful because I had a complex issue come up due to issues between some of my high end programs.
Sudeshna fixed it through remote access and I am so relieved. Thank you!
Shane T
February 27, 2026
5 out of 5
I bought a pair of soney head phones and am enjoying yhem