Usually love best buy, but really suboptimal service and value this time. Went in to evaluate and probably buy an item after researching as much as possible online. They had the 2 in 1 laptop but not the pen that comes with it AND I wanted to compare in their inventory. Employees polite but didn't really care, and zero imagination OR WILLINGNESS to help. The sole advantage of brick and mortar business...totally gone to crap. Bad experience at TWO San Antonio Best Buys. Sad.
Response from Best Buy
August 31, 2026
Hello, Scott,
Thank you for sharing your experience at the San Antonio, TX Best Buy. Having concerns about your experience can be difficult, and you can reach out to us on any of our social media profiles below with Review 216189 for support.
Facebook (https://bby.me/k2SC8E)
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Good Serv ice, people there take care of your needs