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Best Buy North Star
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6441 reviews)
Luis B
November 13, 2025
1 out of 5
WORST CUSTOMER SERVICE
Response from Best Buy
November 13, 2025
Hello, Luis,
Thank you for sharing your experience. Please reach out to us on any of our social media profiles below with review 68818 for support.
Facebook (https://bby.me/x00awk), Twitter/X (https://bby.me/g3bobb), Instagram (https://bby.me/b4gmq6)
Jess M
November 12, 2025
5 out of 5
I went in tonight and spoke with Red, with Geek squad. I am not sure if this was a manager or not (apologies) but nevertheless, the service was amazing - start to finish. I do not have to come in here often, but I have been enough to know this service exceeded expectations based on previous visits. She not only helped me, but educated me on things that would benefit me with the use of my product moving forward, and I left with my computer looking brand new, all from just a battery replacement. She was helping another person at the same time as me and still did not skip a beat with making sure everyone was seen, heard, and the focus while she was speaking directly to them. Everyday there is something to complain about, but I would like to make just as big a fuss about there being NOTHING to complain about whatsoever. This is not about Best Buy as a whole; This is about HER (or, them) Creating the environment I am sure would be high standards for Best Buy, and I do hope she is recognized for that. Thank you, Red.
Dennis F
November 11, 2025
4 out of 5
The staff was great. Helpful and knowledgeable. I had a return/exchange that they made painless and straightforward.
I only gave 4 stars because a) calling the store directly is USELESS, and b) a lot of what they sell is ridiculously marked up.
Richard J
November 11, 2025
5 out of 5
Efficient and friendly service. Sales person helped me select a tv and sound bar at a good price.