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Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6594 reviews)
Alexandra A
July 19, 2026
3 out of 5
Every so often, they blast obnoxiously loud music for no apparent reason, forcing all conversations to come to a halt. Twice while I was just there, I heard customers complaining about of, one of them yelling over the music.
Customer service is very aggressive.
Also, if you're literate with computer parts, save your questions for Google, because my husband tried to ask a question about a power supply, and two employees' eyes just glazed over.
It's kind of comical, like, "LET ME HELP YOU!" when they have no knowledge about the products they sell.
Response from Best Buy
July 19, 2026
Hello, Alexandra!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience overall in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #190291" for reference. You can find us here:
Twitter(X):
https://bby.me/ncSHNa
Facebook:
https://bby.me/HpeWKK
Instagram:
https://bby.me/kzTefe
Timothy H
July 18, 2026
1 out of 5
I went there and just cause the were bored... Made wait while they searched every single bin looking for my item that was obviously in the first bin the whole time. Bad environment... Felt like I wasn't safe at all... Not my go to anymore.
Response from Best Buy
July 18, 2026
Hello,
Thanks for taking the time to leave a review. We want all of our customers to feel safe in our stores. We'd like to hear more about your experience and what made you feel unsafe so that we can address it. Please reach out to our team on social media. Please include Google Review 189655.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tricia S
July 17, 2026
5 out of 5
There is a lovely young man by the name of Tony who works in appliances area. First time we my mother and I met him he was a delightful person. We recently saw him last month to help my mom with a replacement washer. Tony is the most sweetest kind person great customer services skills and knowledge of whatever you need help with. Seeing him also help his coworkers shows that BEST BUY has a great leadership working for them. Thank Tony from Tricia and Delia.
jnlnj
July 17, 2026
1 out of 5
As soon as I walked in there was people looking strange at me as if I was automatically doing something wrong, then after I was immediately being followed by a secret shopper. This place does not deserve your service or your money!
Response from Best Buy
July 17, 2026
Hello,
Thank you for the review. We never want our customers to feel that way. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 189122