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Best Buy San Antonio Outlet
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Recent Reviews
4.0(181 reviews)
J. B
July 15, 2025
4 out of 5
It fine. The primary focus is appliances and TVs. No frills and much what you would expect.
Gabriela M
July 11, 2025
1 out of 5
When I made my last purchase I asked if I was able to return the item. The team member confidently said “yes! Here or any Best Buy location”.
I show up 23 days after the purchase to return this item. I’m told it’s “very out of the return policy”
I mentioned that upon purchase, I asked if I could return the item and I was told yes with no stipulations.
No help. So I’m stuck with an item that doesn’t work for me.
Best part was I had full intentions on using that $60 towards a $400 purchase today but no need to purchase that $400 item here, I can go somewhere with a better return policy that suits the customer.
Response from Best Buy Outlet
July 15, 2025
Hello,
Thanks for sharing your feedback with us. Knowing your options for returning an item is important when making a purchase, just in case something doesn't work out. I understand being told you could return the item to any of our stores, but then be denied the return, wouldn't have been welcome news.
We do offer a Return & Exchange Policy (https://bby.me/09yp7d) which is mentioned on our store receipts and on in-store signage. While items purchased at one store can be returned to any other U.S. store, there is a specific time frame provided depending on the item. I'm not sure why the representative didn't mention this or may have said there were no restrictions, but I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/4nrfll), Twitter/X (https://bby.me/jnhjo0), or Instagram (https://bby.me/lkfftk), with your full name, phone number, email address, and the Customer Service PIN from your purchase receipt. Please also mention your "Google review #14377" in your message to us.
Sincerely,
^ Melissa
S M
July 10, 2025
5 out of 5
The employees were very helpful and they were even surprised that they had the repair kit I needed!
David V
July 10, 2025
3 out of 5
It was a big mess of things. Everything was missing key pieces and there weren’t many folks around to help.
Response from Best Buy Outlet
July 11, 2025
Hello David,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find properly working displays, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/lsvptr), Twitter/X (https://bby.me/5ph71b), or Instagram (https://bby.me/if7xfy). Please send us a private message or DM providing your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, #13697.
Kind regards,
^ Aaron