Best Buy San Antonio Outlet

You can’t call and speak to someone?

TLDR: Buyer beware what you pickup from this outlet. The grade assigned is likely to be incorrect. We should have inspected and gotten more off…Stick to open box items at your local Best Buy. Our Saga: We have purchased open box televisions, sound bars…etc. over the years from many locations, but this was our first time at an outlet store. We purchased an ‘excellent like new’ television online and received an email that our television was ‘ready for pickup’. SOOOOO, we borrowed a vehicle and made a 90 minute trek to pickup our purchase! The team was very friendly but couldn’t locate the TV when we arrived so we started browsing while they continued their search. We found our TV on still on the display wall and let the team know. One of the employees said this was intentional so that we could inspect the TV before leaving (nice attempt, but then why were you looking for it?). We got home and mounted the TV, which had scrapes and dents in the frame and scratches on the screen itself, but not enough to warrant another round trip to the outlet. We turn the TV on to discover Best Buy had not reset the TV to factory settings and when we tried, there was a PIN number set that was not one of the defaults (clearly established by whoever returned the TV).Fortunately the call to Samsung for assistance was relatively simple. The TV overall functions and performs somewhat as expected, still not enough issues to warrant returning the thing. The most irritating issue of all is the state of the remote control (see photos). The amount of scratches on the thing had to have been done intentionally. The deep gouges prevent the remote control from working properly and will have to be replaced. Wish they had offered for us to inspect and test the remote while it was ‘ready for pickup after inspection’. Follow-Up: Best Buy corporate wasn’t able to provide a new remote, but they did refund some money based on condition.

Ayham was very helpful!

Great customer service