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Best Buy La Cantera
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy La Cantera
How do I check product availability at the La Cantera Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local La Cantera Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy La Cantera stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the La Cantera Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3696 reviews)
Kathy L
November 19, 2025
5 out of 5
We were looking for a new TV and they were very knowledgeable about features.
Seth A
November 18, 2025
1 out of 5
I bought a phone from this store and there was a screen defect on it. When I came in to replace it, I had 3 phones in mind that I could replace it with and all 3 phones were out of stock.
Blain M
November 10, 2025
1 out of 5
Incompetent management, incompetent employees. Went in to purchase an Apple Watch and some other items. No one wanted to help, no one offered to help. Scanned QR code, ordered watch, app said go to online pickup, waited 20 minutes to be told I needed to go to customer support/checkout (app has not been updated yet). Went to customer service/checkout, waited in line 15 minutes. Told I needed to go to online pickup because that is what the app said. While waiting for the manager, the person at customer service came with my order to see if I wanted toe item. When I talked to the manager, he asked me what was he supposed to do? He absolutely didn’t care about losing the sale or that I was willing to walk out angry about the service. Incompetent management leads to incompetent employees. Stay away, there are many other places that will give you good service.
Response from Best Buy
November 10, 2025
Hello, Blain.
Getting help in our stores should be easy, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/os1bcs), Twitter/X (https://bby.me/hygzmu), or Instagram (https://bby.me/les1c2), and mention your Google review, 67433.
Bryan A
November 10, 2025
5 out of 5
Employees were fast and helpful. Went in and came out with my new laptop fast and easy.