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Best Buy La Cantera
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy La Cantera
How do I check product availability at the La Cantera Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local La Cantera Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy La Cantera stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the La Cantera Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3549 reviews)
Nisa W
April 22, 2025
4 out of 5
We have a SodaStream and heard that Best Buy has a recycle program for your empty co² tanks. Great! Except every time we go to do the refill/exchange thing, no employees know how to do it. We get refill tanks at this store every month. Last month, it took 20 minutes, and *four* employees to do our transaction. The fourth guy walked in and grabbed a paper near the register that seemed to have whatever answer or code was needed and helped us in literally 2 minutes. Please tape that paper to the wall near the register. Aside from this issue, everyone at this store has always been kind and friendly. The bathrooms are clean, too.
C M
April 19, 2025
3 out of 5
Best Buy not the same since Covid..everything has changed. Peoples attidutes are diffrent /not so friendly not helpful standoff
Response from Best Buy
April 21, 2025
Hello.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, even before Covid. If you need any assistance or have any questions, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65059118.
Best,
^Allison
Justin F
April 19, 2025
3 out of 5
Expensive
Response from Best Buy
April 19, 2025
Hi, Justin,
Thanks for leaving your feedback here. I know how important it is to get the best prices possible. I would encourage you to take advantage of our Price Match Guarantee and weekly sales. If you have questions you're welcome to reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #65058284 as reference.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Hallykon
April 12, 2025
1 out of 5
Any store that thinks so little of their customer experience that they have AT&T sales reps pestering you multiple times while youre trying to shop immediately loses all stars and all my respect
Edit:
Came back to grab a small item i needed on a different day, no employee came to the counter to check me out.
completely unacceptable, i guess they dont want my money :)
Response from Best Buy
April 12, 2025
Hello,
Thank you for sharing your feedback with us. We never want you to feel pressured into signing up for service and understand how important it is to have boundaries in place to allow for a comfortable shopping experience.
So a member of our Corporate Team may follow up with you to discuss the matter further, we would be grateful to have you connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 65036132" in your message. Thanks!
Sincerely,
^April