Best Buy La Cantera

Very helpful in the computer section with a purchase of new software. Conner was very knowledgeable and did a great job explaining student options and expectations to have. He went out of his way to help me find the software I needed, along with the peripherals. Pricing was fair and everything was in stock. The young men at Geek Squad were also helpful with service suggestions and pricing.

Where is 0 stars? Customer service is terrible, geek squad is unhelpful and no one is one the same page. They’ll sell you a membership or warranty then will run you through hoops passing you off to a different store. Took defective tv to the outlet, they said sorry can’t help you, call geek squad, so I call geek squad and they told me to go take my tv into the store. So I lug it in to geek squad at another store like they said, and after waiting in line for 30 mins they said no sorry, you have to call geek squad to fix it… while I’m at the front desk of geek squad, they’re telling me I need to call geek squad… Just spend your money somewhere else

Helpful friendly staff. Had what I was looking for in stock

Dont buy anything from this company. This location or any of them. I had an issue with a gift card. Paid for it. They deactivated it. And they just tell you they will do nothing to help. The scammer vendors they use, Cashstar and Blackhawk Network and Best Buy itself just tell you that yeah, the vendor screwed you, sorry, nothing we will do. Best Buy chooses to do business with scammy vendors and wont deal with them or try to help their customer. At this point they just stole my money. They have the cash for the gift card and I have no gift card. Sorry company that has no interest in holding vendors accountable for poor, scammy customer service. To the reply. Hey, thats great. I already reached out to Cashstar who told me 10 times that they would do nothing. They wrote a fake escalation to Blackhawk who also replied to me twice that they would do nothing. I reached out to the best buy executive office and got a call back right away from Chaz, who told me they would also do nothing and that I had to deal with Cashstar and Blackhawk. Do you think the results will be any different if I contact you the way you suggested?