Best Buy La Cantera

Only ever had one rude experience. Didn’t know they had Pokemon Cards here, was looking for a specific box that your online said you had, one employee pointed me towards the computer section since that’s where the back stock was, she was great, had black hair and glasses, definitely she’s doing great. But when I met with the next associate by the back he wasn’t wanting to help at all, didn’t want to check the back, and said “oh that item, yeah we don’t have it”. I even asked “you can’t go back there to check?” Then got an eye roll and then was told “I was just back there, we don’t have it”. Okay then why does your system say you have them then, shouldn’t that be something you should fix. Wasn’t fixed until 4 days later. Seems like every other Best Buy has their items together and account for and all other Best Buy’s have employees that’ll just radio the back and ask someone else to check. Or even have someone try their hardest to find you an alternative item. But this one. Well this won’t be my first choice in Best Buy’s anymore. Person I was talking about was a guy that had Curly dirty Blondish hair. Medium build. Not sure what his problem was but maybe another round in customer service training would help.

Excelente atención excelente servicio y puntualidad en sus delivery

Having dinner my homework prior to the visit, I knew what I wanted: a MacBook Pro coupled with a Logitech Key S keyboard and mouse combo. The staff member, Travis, listened to my request, addressed the last few questions I had about the Logitech items, and then immediately retrieved my items. My transaction included application of 4 reward certificates. He knew exactly how to make that application, without fumbles or delays, completing the sale quickly, maybe 20 minutes total in store.

BEWARE OF THE INSURANCE PLAN they sell you. I purchased a Garmin watch a year ago, and I'm beginning to have charging issues. I purchased rhe insurance plan for the watch and I was told if there were any issues I can just bring it back and the watch will be replaced. I tried bringing it back and they told me I would need to ship it out for repair. When I asked how long it would take to get repaired the rep told me he couldn't answer that question. I would've never paid for best buy insurance if I'd known I would've needed to ship the watch out. In response to BB response: The time to discuss/explain coverages is at the point of sale. Again, I would've never purchased the coverage, but I was explicitly told I would be able to swap out my watch on the spot if I encountered any problems. At no point was I told I would've needed to send my only fitness watch away for an unknown period of time.