Best Buy Legacy

Was talked into an open box computer. Was assured it had been check out and was okay. Computer froze and would not update. When I took it back they said they had no open box and I would have to pay full price for a working computer. I explained that’s what Iwanted in first place and I offered to split the difference $150 considering my time billed out at twice that. General manager said they don’t have that margin on hp computers. Checked and margins and he lied margin are at 36% on hp computers. I paid full price and won’t shop there again till my dying day or let God all mighty smite me!

My 17yo son had been saving money for a VR headset for at least a year, so I took him here hoping he could experience one and ask questions and then shop for the best price online once he knew what he wanted. I was surprised that we actually had to approach a sales person to get help, no one offered it. I guess they don't work on commission? There was only one model to "play" with and it only had a standard demo that was just a few seconds. And of course it was tethered to the display so it's not easy to get much of a feel for what it's like. Once we got someone to help us, they did answer questions and even gave us info we might not have thought to ask, so overall not a bad experience.

Staff always helpful in the selection of a 🆕 Smart 🤓 TV! Thanks 🙏👍 👍 I dealt with a Young 🌱 gentleman named 📛 Gregg while checking out!!! ... He was super Polight, Honest and not 🫷🫷🫸🫷🫸🫷 pushy..... I really liked the fact we have the exact same name 📛. I always shop best buy when needing to fill a technical purchase of electronics! Thanks Best Buy!

Took awhile to talk to someone, but thats retail these days