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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(3185 reviews)
quickstang j
October 31, 2024
1 out of 5
My company bought three floor model air conditioners, at $600 a piece. Three days ago, I spent $200 for myself, for a mouse and keyboard combo. Today, I walk in and ask them to open a $99 mouse, so I can see how high it sits under my wrist, as I sit behind my computer for hours at a time. The manager declined, and said he could not open one Mouse for me, unless I was willing to buy it first. Customer service is horrible here.. not sure if they thought I was going to take it and run, but totally unimpressed with their hospitality.
Alejandro A
October 23, 2024
3 out of 5
Didn't have a selection of wireless non-security cameras
Response from Best Buy
October 24, 2024
Hello, Thanks for sharing your feedback. I understand not being able to get the product that you were looking for, doesn't make for the ideal visit. Though our stores try to carry as many items as they can, due to the limited space, they selection may be limited. We do also carry an expanded online assortment of products at BestBuy.com, which can often be shipped to your local store or directly to you. That said, I'd like to ensure our corporate team can document your feedback and provide any assistance with trying to find something that may fit your needs. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and a reference to your "Google review case 64346980." Sincerely, ^Melissa
Stevan B
October 20, 2024
3 out of 5
Wanted to return my ear buds that where 250$ they wanted me to pay 50$ difference in order to do so. Not my fault yall has specials. Be more clear next time. Pls 🙏
Response from Best Buy
October 20, 2024
Hi, Stevan, Thank you for sharing your review with us. We understand having conflicting information can really take away from the experience. We would like to follow up with you on this further. We would be grateful to have you connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 6433874" in your message. Thanks! Regards, ^April
Mike I
October 12, 2024
4 out of 5
Stores really need to stop the everyone coming to the store today is here to steal from us attitude. So worried about theft the forgot to have employees to help answer questions and sales people to sell the items in the store . I bought online and from Amazon. I went to best buy to purchase a 300 to 400$ item. Saved at least 100$ online so who wins?

About Best Buy Legacy

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