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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(3279 reviews)
Joe L
May 27, 2025
5 out of 5
The one and only
Guillermo A
May 23, 2025
5 out of 5
Superb like always
L S
May 20, 2025
1 out of 5
TERRIBLE SERVICE. I’m so disappointed in Best Buy. Had issue with my new, very nice HP laptop and geek squad helped. They shipped the computer out and were going to ship back to me. They did ship it back with NO explanation of what was wrong. They did not return my laptop charger or usb for my mouse. I’ve tried calling the store and conveniently “they don’t take calls”, so I get re-routed to customer service call center hell. It’s AWFUL. I’ve tried getting them to call me back, they say they will “within 2 hours” and never do. It’s truly a nightmare of service. Businesses like this shouldn’t offer a service if they can’t accept a phone call. I have to go in person and wait to get a quick question answered. It’s wild! DO BETTER BEST BUY!!
John A
May 17, 2025
5 out of 5
We recently visited Best Buy to upgrade our daughter's car stereo, and we were fortunate to have Joseph assist us. From the moment we walked in, Joseph took the time to understand our needs and went above and beyond to ensure we found the perfect stereo system. His extensive knowledge and expertise made the selection process seamless, and his commitment to excellent customer service truly stood out. Joseph was patient, thorough, and genuinely invested in helping us make the right choice. He carefully explained the features, answered all our questions, and even provided recommendations tailored to our specific requirements. His dedication to customer satisfaction made our experience at Best Buy exceptional. We highly appreciate Joseph’s professionalism and would highly recommend him to anyone looking for quality assistance. Best Buy is fortunate to have such a knowledgeable and customer-focused team member! **Of note, this specific Best Buy needs to update there car stereo selection area as my of the displayed products were out of stock or not available anymore.

About Best Buy Legacy

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