Best Buy Legacy

Super client service!

My daughter needed her screen protector replaced, and they did it quickly and correctly. She was satisfied.

The most incompetent, careless, irresponsible and unprofessional staff I've ever dealt with, avoid at all costs. I placed an online order and when I went to pick up the order, I asked an employee if I could switch the payment to a different credit card. This employee assured me there wouldn't be an issue. However, it was ultimately impossible for me to leave the store with the item I purchased even after spending 2 hours trying to get it repurchased and resolved. The following day I received a call from the store manager who told me he would submit a form which should work and once that went through I'd be able to pick up the order. He said that in two days he would provide an update. Two days later I called (10 times) the number and extension I was provided by them to get an update but wasn't been able to get a hold of anyone nor did I received any kind of update. I also sent an email to an address they provided and didn't receive a response. A week from the day I went to pick up the order, I still hadn't received any update either via a call or email. I went to the store and after speaking with the manager and asking why he never provided an update, all he could do was apologize. An apology doesn't make up for three visits I had to make to the store, nor the 7 days extra that I had to wait because one of their employees didn't know the process. It's absolutely unacceptable that the response from the store manager to this entire fiasco is an apology. This is exactly why everyone prefers to buy online and avoid stores entirely and from now on, I will avoid Best Buy completely.

This review is for Geek Squad. My aunt was having trouble transferring the data from her old i-Pad to her new. I brought her in even though we didn't have an appointment. After waiting our turn, the 2 young men that were behind the counter were not only knowledgeable but friendly and respectful. Since our issue required waiting for reboots and information transfers/ downloads, they helped other customers simultaneously without making us feel like we were being pushed aside or brushed off. All the while, they're also answering random questions, like what to do with old and broken devices that are piling up in the corner of my office? They were great! Technology can be frustrating when you're trying to navigate areas that you don't deal with very frequently. How often do you purchase a new device? Every 3 or 4 years? It's hard to even remember how to change the clock in the car every 6 months for daylight savings! Thank you, guys, for being such pros!