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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(3402 reviews)
Sydney G
March 01, 2026
5 out of 5
Julian was so helpful in our experience here. He was kind and very informative and took his time explaining the things that we didn’t understand. Not only were we successful in getting what we came to get, we left with a lot of good info too.
Alex N
February 27, 2026
1 out of 5
horrible customer service after purchase, horrible 3rd party installers. I have wasted hours on the phone with their "customer service" still without a resolution and my dryer is still not properly installed. Now I'm getting calls from out of the country wanting to refund me money but they are saying they need my birthday, credit card number, and banking information!
Response from Best Buy
February 28, 2026
Hello, Thank you for the review. We understand your frustration with not having your dryer properly installed. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 122865
Rigoberto A
February 24, 2026
4 out of 5
I was greeted as I walked into the store. I went in to look at appliances for our home. They have a great selection
Jesus D
February 19, 2026
1 out of 5
The aggressive sales pitching that starts are SOON as you walk in has opened my eyes as to why box stores are closing. I can’t browse without someone aggressively trying to sell me something. They can’t take hints either when you politely decline FOUR TIMES.
Response from Best Buy
February 19, 2026
Hello, Jesus, Thank you for sharing your concerns with the approach of the consultants in our Best Buy store in San Antonio, TX. We would be glad to get more feedback on your experience and help in any way we could if you would like to reach out to us on any of our social media profiles below with Review 119432. Facebook (https://bby.me/xedncf) Twitter/X (https://bby.me/mw9jcl) Instagram (https://bby.me/a9vxy3)

About Best Buy Legacy

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