How do I check product availability at the Legacy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Legacy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Legacy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3348 reviews)
Carly S
October 17, 2025
1 out of 5
Shopped with them 3 times and 2 times were a bad experience. I was told wrong about the return policy at check out so I lost out on $60 and a computer I bought was not properly disconnected from previous owners so I wasn’t able to set up and had to return. Also when I said to the guy at Apple I bought it from best buy he said ouch. I told my mom what was going on and she said she’s had bad experiences with Best Buy as well and she no longer shops there.
Response from Best Buy
October 17, 2025
Hello, thank you for taking the time to share your thoughts with us. Proper communication, and processing of computers, is definitely an integral part of a good shopping experience. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #57197".
Facebook (https://bby.me/8gpss1)
Twitter/X (https://bby.me/dwyvn6)
Instagram (https://bby.me/mm8wnq)
Eric B
October 04, 2025
1 out of 5
Do not buy geek squad protection it is a scam they do not fix your stuff if it is anything outside of the manufacture warranty
Response from Best Buy
October 04, 2025
Hello,
Thank you for your review. Having an item not working as it should is really frustrating. Geek Squad Protection supports your products during and after the manufacturing period. We'd like to hear more about this and see what we can do to assist. Please reach out on social media via a private message and include Google Review 51706.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Rob R
October 01, 2025
5 out of 5
Service was great, staff friendly and knowledgeable. But leaving someone tried stealing my truck parked up front. Best Buy only has Cameras on the door. I guess I am lucky they didn't take it. Just damaged door and steering column.
R E
September 25, 2025
3 out of 5
Muy mala atención, más de afuerza que de ganas. :(