Best Buy Legacy

Cancelling a delivery 3 hours before the scheduled window is not a good practice. The excuse of “a truck breaking down” should not be the customer’s burden when it isn’t even noon and there’s time to adjust. A customer in front of me told me she’s been dealing with delivery delays for 3 weeks. Not an option when food is thawing in a broken refrigerator. The manager on duty (Mo) had nothing to say except that he could reschedule it 3 days out. Lowe’s came through in a pinch and has earned my appliance business moving forward. Plenty of other options for anything else needed, and no reason to shop here ever again. UPDATE: Your Facebook link works as good as your delivery service (not at all). UPDATE 2: Adding screenshots of my discussion with their social media team. I wish I could change my 1 star to 0 after that! UPDATE 3: Lowes delivered the new fridge today! Thank Best Buy for pushing me to look at better options!!

At the beginning of my search for a good soundbar the young man wasn't too helpful then, he took me to a area and a few men helped me and we got the job done and danced finger snapping to. 🎶 🎵 😀 😄 👍 😊 😉

A smaller location, but still has all the essentials. Staff was very helpful and efficient. The young man who helped me did not try to push anything extra on my purchase and I was very grateful that. They found the MacBook I needed and got me out of the store in record time. Very nice experience!

The service was terrible. A Best Buy employee and an LG employee were just chit chatting away while I was standing there staring at them for several minutes. I asked for assistance with a specific TV I was going to buy. I asked the BB employee where this TV was located and he said very condescending "those are in the back" and stared back at me again as am waiting for him to say something. I was like, can you go get it out of the back? I would like to purchase that TV. He said "wait here". Then the guy in the LG shirt said I can ring you up on the 2nd register. I proceeded to enter my phone number for rewards purposes and asked if I wanted to put it on my Best Buy card. I said no, I will be using this card that was already on my hand ready to pay. LG guy then says why didn't you use your Best Buy card? I said I'd rather use my interest free card. He then says, ALL credit cards have interest! I said this one does not and he continues to hound me on my method of payment. I told him this is my bank card and I asked why he was so concerned about how I pay. He then tells me to go park out front in the fire lane and I will be out there. I went to get my truck and pulled into the fire lane and waited again after he was talking to another Best Buy employee. I lowered my tailgate and LG says, I assumed you would want it in the back seat. I said no, I'm putting it in the bed of my truck. He just sits there staring at me. I said just give me my TV and I loaded it myself. Just plain terrible customer services all around. Do better Best Buy!