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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(3348 reviews)
Carly S
October 17, 2025
1 out of 5
Shopped with them 3 times and 2 times were a bad experience. I was told wrong about the return policy at check out so I lost out on $60 and a computer I bought was not properly disconnected from previous owners so I wasn’t able to set up and had to return. Also when I said to the guy at Apple I bought it from best buy he said ouch. I told my mom what was going on and she said she’s had bad experiences with Best Buy as well and she no longer shops there.
Response from Best Buy
October 17, 2025
Hello, thank you for taking the time to share your thoughts with us. Proper communication, and processing of computers, is definitely an integral part of a good shopping experience. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #57197". Facebook (https://bby.me/8gpss1) Twitter/X (https://bby.me/dwyvn6) Instagram (https://bby.me/mm8wnq)
Eric B
October 04, 2025
1 out of 5
Do not buy geek squad protection it is a scam they do not fix your stuff if it is anything outside of the manufacture warranty
Response from Best Buy
October 04, 2025
Hello, Thank you for your review. Having an item not working as it should is really frustrating. Geek Squad Protection supports your products during and after the manufacturing period. We'd like to hear more about this and see what we can do to assist. Please reach out on social media via a private message and include Google Review 51706. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Rob R
October 01, 2025
5 out of 5
Service was great, staff friendly and knowledgeable. But leaving someone tried stealing my truck parked up front. Best Buy only has Cameras on the door. I guess I am lucky they didn't take it. Just damaged door and steering column.
R E
September 25, 2025
3 out of 5
Muy mala atención, más de afuerza que de ganas. :(

About Best Buy Legacy

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