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Best Buy Legacy
Services Offered
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Frequently Asked Questions About Best Buy Legacy
How do I check product availability at the Legacy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Legacy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Legacy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3197 reviews)
Ponchosama
November 17, 2024
5 out of 5
Had a small selection of what I was looking for but still had what I was looking for. Always great coming here.
Mariana G
November 14, 2024
1 out of 5
Don't go last minute they will kick you out the door after you put in a pick up online order over an hour before!!!
Response from Best Buy
November 15, 2024
Hi, Mariana,
Thank you for taking the time to share your experience. Please know that this is not the service that we aim to provide. Our team would be happy to document this occurrence and look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), and Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64428484.
Thanks,
^Tina
Jay V
November 11, 2024
4 out of 5
Great diversity of electronics and good appliances
Arnold A
November 09, 2024
1 out of 5
Bought something using my certificates and set it up for pick up later. I stop by later on and my item isn’t ready. I asked if I could simply get the item and bring it up for them to pick, that was a no. They made no attempt to help me, I would understand if it was busy, but there weren’t many people in the store. I returned the pick up later and now my certificates won’t be returned for 24 hours…
thanks Best Buy,
A Total Tech Member
Response from Best Buy
November 09, 2024
Hello, Arnold,
Thank you for sharing your concerns with a pickup order that wasn't ready for pickup. All orders received are processed in the order they are received and this can't be skipped. We do understand that this can be a concern that can make pickup difficult for customers. When orders are placed online we do advise customers that you will receive a text and/or e-mail when it is ready for pickup. If you have any questions or concerns that we can further assist you with please reach out to any of our Social Media Profiles below with Review 64405243for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy