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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(3501 reviews)
Craig R
September 15, 2026
1 out of 5
Didn't have the phone, didn't have one unlocked etc etc etc
tamara b
September 14, 2026
1 out of 5
Went into the store today for my camera lens and talked to the gentleman in the department he was clueless and didn't know how or what I was talking about and sent me to Geek Squad .Geek Squad as well didn't either all the back in forth was not good customer service.Should have saved myself the trip and just you tubed the situation I was in . Do better Best Buy maybe hire the right people in the departments.
Response from Best Buy
September 14, 2026
Hello, Tamara, We appreciate you taking the time to share your feedback. Getting the information you need to make an informed purchase should be simple at Best Buy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/aw5YEY), Twitter/X (https://bby.me/vPFzU6), or Instagram (https://bby.me/NsRKN0). Please reference Google Review, #222178.
Beth E
September 09, 2026
5 out of 5
Fast and friendly customer service. Nice clean store
Heather C
August 27, 2026
5 out of 5
Typical

About Best Buy Legacy

bestbuy.com