How do I check product availability at the Legacy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Legacy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Legacy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3501 reviews)
Craig R
September 15, 2026
1 out of 5
Didn't have the phone, didn't have one unlocked etc etc etc
tamara b
September 14, 2026
1 out of 5
Went into the store today for my camera lens and talked to the gentleman in the department he was clueless and didn't know how or what I was talking about and sent me to Geek Squad .Geek Squad as well didn't either all the back in forth was not good customer service.Should have saved myself the trip and just you tubed the situation I was in . Do better Best Buy maybe hire the right people in the departments.
Response from Best Buy
September 14, 2026
Hello, Tamara,
We appreciate you taking the time to share your feedback. Getting the information you need to make an informed purchase should be simple at Best Buy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/aw5YEY), Twitter/X (https://bby.me/vPFzU6), or Instagram (https://bby.me/NsRKN0). Please reference Google Review, #222178.
Beth E
September 09, 2026
5 out of 5
Fast and friendly customer service. Nice clean store