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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(3487 reviews)
Marc M
August 09, 2026
1 out of 5
Shopping online here is the worst experience I've had shopping in nearly 40 years I ordered online never recieved the item or my refund do not shop at best buy. This generation destroyred best buy I will never come back I live down the street but my knee is broken so I cannot pick up my gaming chair even if it was available.
Response from Best Buy
August 09, 2026
Hello, Marc, We understand that having an item possibly lost in transit can be difficult. We would be glad to chat with you to see if there was any further assistance that we could provide you. Please reach out to us on any of our social media profiles below with Review 200687 for support. Facebook (https://bby.me/ee3sEk) X (https://bby.me/d3GqQe) Instagram (https://bby.me/a7G7hL)
Hectoris J
August 05, 2026
4 out of 5
Always really helpful, Harvey our salesman was really attentive
Lisa C
August 03, 2026
2 out of 5
I just wanted to look but was immediately approached by sales people who were quite knowledgeable but also very aggressive. I am assuming that they must get commissions. This is the second BB store that this occurred in. I am not a fan of this. If I had asked for help or wanted information, it would be fine but I clearly said I just wanted to look. I also knew exactly the model I wanted but they tried to up sell to the most expensive model.
Response from Best Buy
August 03, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Mark c
July 21, 2026
5 out of 5
Best price on a TV that i could find anywhere.

About Best Buy Legacy

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