Best Buy Legacy

I always come to this bestbuy for pokemon launches because they do a good job at limiting per customer and the staff is always friendly and helpful at this location

We did not have a good experience purchasing a phone and plan thru AT&T at the legacy location. We did go back and return it and cancelled the plan. Unfortunately the AT&T reps were no help and just handed over a phone number for us to call and figure things out. A manager that works for Best Buy at the legacy location named Julian helped us through it all. He stayed and even called AT&T for us to help us resolve the issue. We did have to go back a second time and he was happy to help. He assisted us until the matter was verified and resolved. Julian stayed with us the whole time. Our experience with AT&T was not great however our experience with Best Buy was amazing. We truly appreciated the kindness Julian showed us. Third party vendors are not equipped to handle anything outside of sales. Definitely proceed with caution if you decided to purchase a phone and plan thru them and not at the actual phone store.

We waited for help with a smart watch for 10 minutes, no one helped so we left. Bought on Amazon instead.

Extremely helpful team!