Best Buy Legacy

Couldn't have been better.

My experience has been extremely frustrating and disappointing due to an employee coaching error and the store’s unwillingness to provide a reasonable resolution. I visited the store to purchase an iPhone and was clearly told by the employee assisting me that there would be a $45 restocking fee, but that I had 30 days to return the phone. Relying on this information, I completed the purchase. Unfortunately, the device did not have enough memory for my needs, so I returned to the store well within the 30-day window to return it. At that point, I was told that the device was not eligible for return and that it was outside of the 30-day policy—directly contradicting what I had been told at the time of purchase. I asked to speak with the manager, who acknowledged that the employee may have provided incorrect information, possibly due to being a seasonal employee. While the manager apologized, he stated that any resolution would need to come from the General Manager. The manager printed a copy of my receipt and assured me that the General Manager would contact me within two days. That timeframe has now passed, and I have not heard from Sergio, the General Manager, nor has any resolution been offered. I am extremely unhappy with how this situation has been handled. I acted in good faith based on the information provided by your employee, yet I am now being penalized for an internal training error with no follow-up or accountability from management.

Go see Julian at Best Buy Legacy with Apple Products! What a product manager he is! If you want detailed info and someone to take the time to answer your questions go see him! Incredible Customer Service! Thank you so much Mr. Julian for being so patient to graciously help me with my iWatch purpose. You were so awesome!

Great experience. Nikita went above and beyond and is an awesome associate of Best Buy.