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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(2477 reviews)
Alex N
February 27, 2026
1 out of 5
horrible customer service after purchase, horrible 3rd party installers. I have wasted hours on the phone with their "customer service" still without a resolution and my dryer is still not properly installed. Now I'm getting calls from out of the country wanting to refund me money but they are saying they need my birthday, credit card number, and banking information!
Response from Best Buy
February 28, 2026
Hello, Thank you for the review. We understand your frustration with not having your dryer properly installed. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 122865
Rigoberto A
February 24, 2026
4 out of 5
I was greeted as I walked into the store. I went in to look at appliances for our home. They have a great selection
Tmack
February 10, 2026
2 out of 5
This is an average bestbuy, no where near a best Bestbuy, not even close..... numerous employees walking around, talking to each other, looking on the phones or devices and not a single hello or ask if you are looking for anything. Work a little hard to make yourself a better bestbuy, not just an average bestbuy
Response from Best Buy
February 11, 2026
Hello, Thank you for the review. We certainly understand your concern with your recent shopping experience, and not being greeted. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 115715
Talia S
February 03, 2026
5 out of 5
Consigues cosas a buen precio alguna vez

About Best Buy Legacy

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