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Frequently Asked Questions About Best Buy Legacy
How do I check product availability at the Legacy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Legacy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Legacy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3521 reviews)
J. J
November 03, 2026
5 out of 5
The girl at front door asked me right away what I was looking for to bring me in and she directed me the the right direction and called someone to assist me. Daniel R. Was very knowledgeable and had great suggestions on what WIFI Extender to purchase. Even the cashier was super friendly! Great location to go to! GREAT CUSTOMER SERVICE! Thank you! I visited on 3 NOV at 10:56AM
Pamela W
November 01, 2026
1 out of 5
On the official website, Best Buy takes and recycles Microwaves. I brought mine and was told that since I didn’t purchase it here, they couldn’t accept it. Not sure I understand the discrepancy.
Response from Best Buy
November 01, 2026
Hello!
We can certainly understand how confusing that would be. After seeing online that we offer microwave recycling, it would be frustrating to bring your microwave to the store and then be told the service wasn't available.
We want our customers to feel confident in the information we provide, and it's important that our stores are informed on the policies and services we offer.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
Facebook (https://bby.me/CcbLIg)
Twitter/X (https://bby.me/YNb5yR)
Instagram (https://bby.me/uasZoi)
Be sure to mention your Google Review number, #247021, in your message. Thank you.
kime h
November 01, 2026
5 out of 5
In the middle of driving 4000 miles cross country and little to no service the first week. Visited 2 verizon stores with no real help other than go to bestbuy. Great advice.
Fernando got me up and running in a new galaxy 26, got me the accessories needed, installed them and switched everything over for me. All the while being unbelievably knowledgeable and helpful. Took a little while to transfer everything and I picked his brain. Was an education for me. He also assisted 3 others while I was there. I can't say enough about this young man. He not only was helpful beyond description but showed hospitality and sincerely wanted to help.
Customer service 5 stars
Knowledge 5 stars
Character 6 stars
You'll go far in life no matter what you decide to do in life! Great experience.
Stacie R
October 29, 2026
5 out of 5
Brian with the Geek squad got my data transfered from the old phone to the new Samsung 25 edge successfully
He went out of his way to help us.