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Frequently Asked Questions About Best Buy Legacy

How do I check product availability at the Legacy Best Buy?
How do I check my order status?
My local Legacy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Legacy stores’ holiday hours?

Recent Reviews

4.1
(3452 reviews)
Rose H
June 02, 2026
1 out of 5
Just spent 18 mins on hold, just to find out that the store doesn't even answer their own phone calls, and didnt even help me one bit.
nathan s
June 02, 2026
1 out of 5
Lady at the front had such an attitude. This wasnt customer service at all.. she needs to be fired
Jacob K
June 02, 2026
1 out of 5
There is no communication between management and staff. Or even staff to staff. This is the worst Best Buy ive ever been to. Just make sure to get everything in writing, or else they will not honor anything.
Darren W
May 31, 2026
4 out of 5
Great customer service (worthy of a rating of 5) balanced by poor selection of landline phones (rating of 3), yield a rating of 4. Yes, I'm older, as evidenced by my reference to landline phones ("What's that?", younguns will exclaim). I like having a landline in case the cellular network goes down (think EMT attack, and, no, I'm not a doomsayer just prudent about contingencies). I was looking for a simple plug in the wall type with a corded handset, but now all that Best Buy offers are RF handsets.

About Best Buy Legacy

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