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Services Offered
Geek Squad Services
Apple Shop- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3912 reviews)
Adam Z
July 01, 2026
5 out of 5
Natalia was a big help. We were switching I pad user accounts and my wife entered my password incorrectly. We got locked out. Best buy offered us a free restore. Yep that word not sonoften used. But that was not enough, we still had to get in wit our password and user. Natalia assisted even though the ticket was done. It was not easy and if you don't know what your doing, you would have just brought it back for assistance. At these gas prices, Natalia multi tasked and completed my login. A lot of thanks to the Geek squad, saved me a trip and probably a hefty sum at the Apple store.
Kierra F
June 28, 2026
5 out of 5
I walked in at 8:57 with an emergency laptop need. All of the staff were kind and very helpful. My laptop did not travel well and the screen cracked. I hate being THAT person that runs in 3 minutes before closing, but they were so kind about it.
Andrew W
June 27, 2026
3 out of 5
Its best buy. They are definitely better than Amazon and has much better stuff than Walmart.
Response from Best Buy
June 28, 2026
Thanks for sharing this review. We're glad to hear that you appreciate the products that we offer. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/otstnZ), Twitter/X (https://bby.me/aw8SuJ), or Instagram (https://bby.me/sp5YU4). Please include the Google Review reference number #179280 when reaching out.
Judy D
June 27, 2026
4 out of 5
Prices were great. Biggest problem we have always had with Best Buy, the time for getting someone to help you. Over many years we have went in, lack of service has caused us to leave, first time we have ever bought anything . And I mean many years(20+).