'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Services Offered
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3816 reviews)
Jennifer T
December 27, 2025
1 out of 5
Worst customer service ever. My battery was not keeping charge I have a iPhone 13 and was advised I need a new battery due to life is less than 70%. Made an appointment got there signed the release. The tech came out didn’t even take it to the back opened it and said that it had water damaged and stated the water mark was red. The phone has never been exposed to water always been in a water proof case no damage whatsoever. Advised I needed a new phone.
I walked over to AT&T they checked my account and found out that it is still covered under warranty filed a claim. Took the same phone right down the street to UBreakIFix and they replaced the battery with no issues. I asked before I left after the work was done if they saw any indicators of water damage and he advised no this iPhone is in perfect condition.
Best Buy Geek Squad clearly did not want to work on an older iPhone. They just wanted to push a sell for a new iPhone that was not even needed.
Alamo B
December 23, 2025
5 out of 5
Bryan was amazing helped me get a tv and a tv mount it was very nice. He talked to us about our hone gym and had good energy. Thanks Bryan!
Ana F
December 23, 2025
5 out of 5
Excellent! Erick, the young man who helped us did an amazing job. He helped us to get our wireless modem for our computer. He asked questions about our needs, recommended us the best modem (to play fortnight) and showed us other options, asked a second opinion to a workmate and even spoke to my husband. He went above and beyond. We were amazed with the great quality of his work. He made us feel good about buying. My son told me: “he made me feel like buying more things and getting the BB card” 😂 the modem worked perfectly at home!
Pat D
December 22, 2025
5 out of 5
Just wanted to give a compliment to A VERY sweet young lady "Brenna" she was so helpful to me and my kids. I definitely will be back