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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3824 reviews)
Snobby G
January 09, 2026
1 out of 5
People at the counter are pretty mean and unhelpful. I buy pokemon here sometimes, even when i go for other supplys like sleeves or team bags and ask about that stuff theyre pretty much confused and dont even try to find the product. (They have ALL the card stuff behind the counter now)
So they offer me whatever pokemon product they have available even though i didnt ask for pokemon.... i give up, and then i go home... and when i try and do sku orders they tell me theyre limits on sleeved boosters that arent even pokemon. They hate nerds i guess...
Grace S
January 08, 2026
5 out of 5
Purchased 2 TCL TV's during black Friday and I'm extremely happy with all the purchases I made.
Maria G
January 02, 2026
5 out of 5
Excelente
Jennifer T
December 27, 2025
1 out of 5
Worst customer service ever. My battery was not keeping charge I have a iPhone 13 and was advised I need a new battery due to life is less than 70%. Made an appointment got there signed the release. The tech came out didn’t even take it to the back opened it and said that it had water damaged and stated the water mark was red. The phone has never been exposed to water always been in a water proof case no damage whatsoever. Advised I needed a new phone.
I walked over to AT&T they checked my account and found out that it is still covered under warranty filed a claim. Took the same phone right down the street to UBreakIFix and they replaced the battery with no issues. I asked before I left after the work was done if they saw any indicators of water damage and he advised no this iPhone is in perfect condition.
Best Buy Geek Squad clearly did not want to work on an older iPhone. They just wanted to push a sell for a new iPhone that was not even needed.