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Best Buy City Base
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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3610 reviews)
Antonino V
November 21, 2024
5 out of 5
Friendly, helpful, good discount and clearance sales. Will definitely be going back to this location.
AJ T
November 19, 2024
4 out of 5
Great place clean and friendly.
Luz L
November 14, 2024
1 out of 5
First time buying a tv from best buy was the worst experience ever! The delivery team and best buy have bad communication I called trying to figure out what's going on. I got no answers so i go in to the store I bought the tv from. the worst idea in my life!!! The employee at the customer service was very very rude because I didn't have my receipt it was like I was asking him to take out his wallet and give me my money back he was disrespectful and when I went to report it to the manager he was laughing at me yea never ever again
Response from Best Buy
November 14, 2024
Hi Luz,
Thanks for sharing this review with us here. I'm concerned to hear about this experience regarding your TV purchase and delivery, as well as the way you felt that you were treated in the store, which doesn't align with what you should expect at Best Buy. We'd be happy to discuss this further with you to ensure this is documented and addressed, and see what we can do to help rectify this. To do so, feel free to reach out to us via private message on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64426152 so we can assist.
Thanks,
^Caleb
Maria L
November 13, 2024
5 out of 5
Food and service are always good here.