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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3692 reviews)
Mason J
April 19, 2025
1 out of 5
Don't waste your time, poorly stocked, poorly staffed and what staff they do have couldn't care less about assisting you.
Response from Best Buy
April 19, 2025
Hi, Mason,
Thank you for your review. We understand how challenging it can be when you don't receive the level of service you expect or the help you need. Providing positive customer experiences is our priority, and we appreciate your feedback as it's crucial for our ongoing improvement.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 65057737.
Kind regards,
^Pre
Mary F
April 18, 2025
1 out of 5
6 folks in the ONLY check out they had which was for pick up & check out. Cashier couldn’t find the gentleman’s order & there the rest of us stood & no one offered to help anybody. Out of all the other employees in that store, I was told she was the only check out. They need to fire the floor people or teach them how to run a register & the manager needs to be out on the floor or watching the cameras. I won’t be going back to that store!!!
Response from Best Buy
April 18, 2025
Hello, Mary,
I understand how challenging it can be when you don't receive the level of service you expect or when the assistance provided isn't adequate. We truly aim to create positive customer experiences with every interaction, and we appreciate your valuable feedback, which helps us continue to improve our customer service.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 65055976.
Kind regards,
^Pre
Deon L
April 15, 2025
3 out of 5
Customer service was lacking
Response from Best Buy
April 16, 2025
Hi Deon,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65046020.
Thanks,
^Caleb
Evan C
April 11, 2025
5 out of 5
I was very happy with the speedy service from the staff.