Best Buy City Base

Purchased a Proforma treadmill 2 years ago and a protection plan. Need to have it maintained and replace the broken safety key. No one will do this. Went in person to the store and Geek staff told us to call 800 no. Called it and told to call Proforma. PLAN WAS BY BEST BUY! Run around and waste of money. Don't buy a protection plan from these crooks.

The staff was very helpful and friendly

Great place for deals on TV and other things

Dear Best Buy Customer Care and Store Management, I am writing to formally express my disappointment regarding an interaction my son and I experienced at your San Antonio Best Buy location (#1081) located at 3142 SE Military Dr, San Antonio, TX 78223. We visited the store on May 6, 2026, at approximately 1:16 PM to purchase headphones for my son, who had just graduated from Air Force Basic Military Training and was preparing to leave for tech school. He recently received his military ID and was excited to purchase headphones to use while traveling by shuttle on base. During checkout, we politely asked whether a military discount was available. Instead of receiving a courteous explanation, the employee assisting us responded in a dismissive and rude manner, stating that Best Buy does not offer military discounts. I understand that businesses may have different policies regarding military discounts, and I respect that. My concern is not simply about the discount itself, but about the manner in which we were treated. The interaction felt unnecessarily disrespectful and unprofessional, especially toward a newly enlisted servicemember who has just committed himself to serving our country. Considering this location serves a large military community in San Antonio and is near military installations, I expected a much more respectful customer service experience. A polite explanation of store policy would have been completely acceptable. For reference, our purchase included Beats Studio Buds+, and the total transaction amount was $108.23. I would appreciate this matter being reviewed with store leadership and the employee involved so future military families and customers are treated with professionalism and courtesy. Thank you for your time and attention. I would appreciate a response regarding any follow-up or actions taken. Sincerely, Violeta A.