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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3764 reviews)
Jimmy H
September 16, 2025
5 out of 5
I had to return a 360 degree tv wall mount that did not fit my tv & it was a surprisingly easy affair to return. The staff member simply located the purchase sticker & she said I should receive my cash back in less than a week. The store also seemed clean and organized which is nice. This Best Buy is definitely an example of good management and customer service as far as I could tell.
Lori R
September 15, 2025
5 out of 5
Fast friendly service. Ordered a stove online, it came in one day before expected. When we went to pick it up, I went up to the online order counter, they scanned the code on my phone, checked my ID, asked me what kind of vehicle I was driving and told me to pull up around front and they would have someone bring the stove right out. We pulled our truck up to the front of the store, lowered the tailgate had our tie-down straps ready and then they were out with the stove already. They lifted it right up into the truck. From the time I walk through the front door until we were pulling away, whole process only took less than 10 minutes.
Amilcar
September 09, 2025
3 out of 5
No product pickup in the evenening
Response from Best Buy
September 09, 2025
Hey, Amilcar!
We appreciate you for taking the time to share your experience with us! Using our Curbside Pickup (https://bby.me/tc02jk) is meant to be simple and convenient. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/mio0cw), X/Twitter (https://bby.me/37qnw5) or Facebook (https://bby.me/jr77ta) with the full details of what took place. Also add Google Review 41254. We look forward to hearing from you.
Roxie D
September 08, 2025
5 out of 5
The person who helped me Alberto was very kind, polite, was not rushing and knew all the products very well. I was extremely pleased. I mentioned to the manager how great Beto as they call him, he was very good at his job. He was very happy to hear that about his employee, "Beto."
Keep it going!!!