Best Buy City Base

I came in ready to buy a TV—excited, cash in hand. The staff at the front door were helpful in providing information, and I quickly made my decision. A team member retrieved the TV from the back and found me in the store to let me know it was ready. So far, so good. Then the experience took a nosedive. At checkout, the associate tried to upsell me on an extended warranty. I politely declined, saying, “It’s okay,” to which he smugly responded, “Famous last words.” That should’ve been my first red flag. Next, he instructed me to pull my truck to the front for loading. But as he wheeled the TV out, he suddenly realized it wouldn’t fit in my truck bed due to my cover. Instead of offering a solution—like delivery—his first reaction was, “Well, this TV has no warranty and no returns now.” Excuse me? So let me get this straight: You let me pay for a TV before informing me that it required a specific loading method, and when that method wasn’t possible, your immediate response was to strip me of any options or assistance? Only when I asked for a refund did he suddenly become interested in finding a workaround. This is unacceptable customer service. Instead of being proactive and helpful, this store made what should have been an easy purchase unnecessarily frustrating. I’ll be taking my business elsewhere.

No experience and no service 😢

Worst best buy.. Ive been standing in the computer section ready to buy for over 30 min not seeing anyone that works here. Signing up for assistance still not heard anything at all ... walking out

One in to buy an unlocked phone and Verizon salesman was on site I told him that I wanted a phone, the phone that I wanted was a little higher in price than I would have preferred to pay but he said if he signed me up with this latest plan which would cost no extra money and would give me more benefits would be able to give me $1,000 off on the phone. 4 hours later I still had no phone but somehow had a new plan for our phone service.