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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3790 reviews)
martha s
November 11, 2025
5 out of 5
The staff were so kind and helpful, even got great customer service from the Samsung rep!
Christi R
November 08, 2025
5 out of 5
Found exactly what I needed.
Charles P
November 03, 2025
5 out of 5
Staff was reasonably knowledgeable, when I told him what I wanted and he immediately went into the system to identify the items they had in stock that met my requirements. Efficient and friendly. Didnt try to upsale me, provided me with what I was looking for, while
Process was fast. Good job to him.
Matthew S
November 02, 2025
1 out of 5
I’m beyond frustrated. I bought what was supposed to be a brand new laptop from Best Buy, only to discover the battery is defective. It barely holds a charge for 20 minutes, and when I brought it back, the “solution” was for me to spend more money, either on a replacement battery or on their Geek Squad service.
So let me get this straight: Best Buy sells me a faulty product, and then wants me to pay them again to make it right? That’s not customer service; that’s a scam with a smile.
I expected better from a major retailer. Instead, I’m left with a lemon of a laptop and a lighter wallet. If you value your time, money, and sanity, avoid Best Buy. They’re quick to take your cash, but when something goes wrong, you’re on your own.