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Frequently Asked Questions About Best Buy City Base
How do I check product availability at the City Base Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local City Base Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy City Base stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the City Base Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3740 reviews)
Erico J
July 20, 2025
1 out of 5
Really bad experience
Response from Best Buy
July 20, 2025
Hello,
Thanks for sharing your feedback with us. I'm not sure what happened based on what you provided, but I'd like to have this looked into further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/x9llpg), Twitter/X (https://bby.me/sopygk), or Instagram (https://bby.me/pagb55), with your full name, phone number, email address, and details about your visit. Please also refer to your "Google review #18124" in your message to us.
Sincerely,
^ Melissa
Kiana A
July 19, 2025
1 out of 5
Very disappointed and customer service not good at all
Response from Best Buy
July 19, 2025
Hi, Kiana,
Thank you for your feedback. I understand how challenging it is when you don't receive the level of service you're expecting. Our goal is to create a positive experience with every interaction, and I am sorry to hear that may not have been the case during your recent visit.
To formally document your feedback, please feel free to reach out to us in a private message or DM on on Facebook (https://bby.me/2o20sz), Twitter/X (https://bby.me/2u8zdh), or Instagram (https://bby.me/itrfkk. Be sure to mention your Google review 17844.
Kind regards,
^Pre
David W
July 17, 2025
4 out of 5
Not quite as well stocked as the other stores in SATX but it's the only one on this side of town.
Joslin R
July 16, 2025
5 out of 5
Very helpful and friendly kiosk person