Best Buy Alamo Ranch

It's clean and the staff are very nice, and helpful

On the night of January 7, I visited the Best Buy location at 5419 W Loop 1604 N, San Antonio, TX 78253 and experienced a serious failure to honor a paid warranty—even after providing documentation. I purchased a Samsung Galaxy Fold in August along with Geek Squad Protection. Prior to going into the store, I contacted Geek Squad customer support and was explicitly told that my phone was covered under the warranty and qualified for an exchange. This determination was documented, and I provided a screenshot clearly showing Geek Squad’s instructions to proceed with an exchange. Despite this, the customer service representative at this location stated that “the only thing the computer allows me to do is give store credit.” The store credit amount offered was not even half the value of the phone, which is only a few months old and originally cost a significant amount. The representative ignored the screenshot, did not review Geek Squad claim notes, and made no attempt to escalate the issue to a supervisor or manager. This directly contradicts the Geek Squad Protection terms, which clearly provide for repair or exchange of covered devices. Reduced-value store credit is not what was promised, not what was approved by Geek Squad, and not what customers pay for when purchasing protection on a high-value device. This was not a misunderstanding. I provided clear documentation from Geek Squad, and it was disregarded. Either this store lacks proper training on Geek Squad Protection claims, or it is choosing to ignore authorized claim determinations. Either scenario is unacceptable. This experience has significantly damaged my trust in Best Buy and in the value of Geek Squad Protection. I strongly caution anyone purchasing expensive devices or protection plans to be aware that this location may not honor valid, documented warranty claims—even when proof is provided.

They didn't have alot in there store

Great products! Glad there's a local store still left that we can buy interesting electronics. Tired of sending all my money to some out of town gazillionaire . Staff are friendly and very helpful too!