Best Buy Alamo Ranch

It's Best Buy.

THIS IS WHY BIG BOX STORES WILL CONTINUE TO DIE OFF! I will never purchase anything else from Best Buy after my experience yesterday. I went to purchase a DJI Osmo Pocket 3 Creator Combo along with, a keyboard, tripod and sd card. It's 6pm on a Monday and hardly anyone in the store. I waited several minutes to try and find someone to assist me. I sent my daughter to a checkout station where there were 3 BB employees to ask for assistances. Antonio comes over to to unlock the product which was behind a locked cabinet. He takes the box out (not a huge box as its a small vlogging camera) and as anyone would assume, I stuck my hand out to receive the box so that I could look at the box and what was included etc. He quickly brushed passed me and asked if there was anything else that I needed. I told him I needed a tripod. We go over to the tripod section and clearly he was not familiar with what camera or what tripod would work with the camera. As he stated "I need to find a tripod that would fit this camera". Mind you he is still holding the box and wouldn't let me touch the box. He took the box with him to the checkout counter and just left me there. He sends over Liam. Liam proceeds to try and help me with a tripod, but I explain to him, I needed other accessories too but I never got to see the box to see what all was included and what else I might need. Liam goes back to get the box and holds it in front me of and when I go to grab the box, he has a death grip on it like I am not suppose to hold the box. I said what are you doing, you act like I am about to run out the store with the box. Am I not allowed to hold that box? He goes "I am just doing what I was told". So either Antonio told him to not let me hold the box or this is BB's policy. Either way, it is POOR CUSTOMER EXPERINCE to be treated like a criminal for simply wanted to hold and look at an item you are about to spend $700 for, not to mention all of the other items I was purchasing. It's not like I couldn't get this item from Amazon for the same prices. But I CHOSE to go to BB because I wanted the instore experience to be able to see and touch the product for myself as well as getting "expert" advice to ensure I was getting the right accessories. Mind you I have been a BB Visa holder for nearly a decade with a $10k limit and I use this card regularly to rack up points so I can then use with BB... and I have never been late... Every.. So to be treated like a criminal is completely unacceptable. I spent over $900 in the store yesterday and I was so upset I forgot to get the keyboard. But this does not sit right and even this morning I am still feeling like trash. I will be taking all items back to the store unopened for a full refund and this BB Visa card will be parked permanently as I will no longer do business with this company. Note to BB: Treat your customers like better before you lose them all.

I’ve purchased a screen saver with lifetime warranty. I went in for another one as my last one cracked. I had a terrible experience speaking to Jenn the manager on duty as I have never been told to bring in the old screen saver. (I told her I’ve done this multiple times without my broken screen). I asked her if she could help with a resolution and help me out because it is unfair that Iv never had to keep my old screen saver and she said she wasn’t going to help me and told me to go back to the other Best Buy that helped me out previously. I’d happy to never return to this Best Buy her unprofessionalism, rude attitude and not helping come to resolution with her snotty attitude it’s people like her that give a good business a bad rep. Jenn thanks for nothing. Never had an experience like this it’s frustrating for a customer that just wants clarity when purchasing something and having good customer service and she offered none.

I had an Iphone issue and met with Geek Squad agent Adam. He did a great job of explaining what was going on and resolved my issue faster than expected. Will definitely come back with any other issues I have, thanks again!