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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1933 reviews)
Nenad M
March 20, 2025
5 out of 5
Like always, the best
Douglas
March 19, 2025
1 out of 5
Terrible service. Best Buy has fallen a looooong way from what they once were. Do not waste your time going here. The customer service is terrible. Just shop online from someone else and get it cheaper/faster/less stress and frustration than dealing with them.
Only benefit of going to a brick and mortar IS the service! We will see how long Best Buy as a company can survive with such poor service.
Response from Best Buy
March 20, 2025
Hi Douglas,
Thanks for sharing this review with us here. I'm concerned to hear you feel this way, and that the service you've received from us hasn't met expectations, which I understand would be disappointing. We'd be happy to discuss this further with you to better understand your experience and ensure your concerns are properly addressed. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64947807.
Thanks,
^Caleb
Carrie W
March 18, 2025
1 out of 5
Wasn't asked once if we needed help by any associates we passed. No carts. For large items. Carried our 55" tv to check out ourselves and out to the car without being offered one. Rv section very poorly laid out signs didn't indicate what tv was what based on what was in shelves.
Response from Best Buy
March 19, 2025
Hi Carrie,
Thank you for your review. I understand how concerning it can be when you don't receive the level of service you expect. We believe a comfortable and well-maintained store environment, combined with helpful service, is essential for a good shopping experience. We are dedicated to consistently creating positive customer experiences and greatly appreciate your feedback, which helps us to continuously improve.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64943489.
Kind regards,
^Pre
Lauren S
March 17, 2025
1 out of 5
was there to purchase a phone and had to wait 20 minutes for assistance as no sales person could be found.. their policy is now to charge you $40 if you need assistance to set up the phone. what happened to good old fashion service? Walked out and went to AT&T.
Response from Best Buy
March 17, 2025
Hello,
Thanks for sharing your feedback. A new phone can be quite the purchase, so I understand not being able to get the assistance that you needed, in a timely manner, and finding that there'd be charge for the service to set it up, wouldn't be ideal. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64936162" in your message.
Sincerely,
^Melissa