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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2023 reviews)
maria m
November 08, 2025
5 out of 5
All the stuff are so nice and helpful. They went over and beyond to help me with a payment I wanted to do with check. Best customer service I have seen thank you so much.
john g
November 05, 2025
1 out of 5
I had an experience yesterday in the san marcos store. Their store manager’s name is Nick. He told me he knew nothing about the product. I was trying to purchase. He was also very rude. I explained to him that I stopped two of his employees and asked them for assistance and he told me they were busy with other customers I said no sure they were not busy with other customers they were walking around. He argued with me and told me I was wrong. I was always taught customers always write make them happy and they will continue Customer. Write your check. So I guess apparently Nick believes in a different work Ethic. Needless to say, I called Customer Service and reported Nick and they don’t even have nobody that will follow up with you and call you and check on you to try to make things right so no worries Nick I won’t be back in your store and neither of my family
Antonio A
November 02, 2025
1 out of 5
Employee worked on my Best Buy credit card messed up my information and address caused so much inconvenience
Cheryl N
October 22, 2025
5 out of 5
My phone was not letting me change my password or open my e-mails. We went to the Best Buy in San Marcos Texas to see if they could help. Dylan was able to get the Geek Squad, Seth, to help me & he was able to get my e-mails restored. What a great couple of customer service personnel.
At first Dylan told us Best Buy was not authorized to help us anymore so we started to leave. She checked with her manager & he said they could take a look so she ran out to the parking lot to get us. Seth took care of my phone issue in 5 minutes! Thanks Dylan, Seth & Best Buy! This is why we continue to purchase our computers, I-pads, & kitchen appliances at Best Buy! Great customer service!