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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2028 reviews)
Madlen M
November 22, 2025
1 out of 5
Terrible! The
Response from Best Buy
November 23, 2025
Hi,
What was terrible about your visit to Best Buy. Mention review #73416 when connect on the social media links.
Facebook (https://bby.me/5gypwm)
Twitter/X (https://bby.me/948u5l)
Instagram (https://bby.me/bx1s7r)
Paden C
November 22, 2025
5 out of 5
Great service
Danielle M
November 21, 2025
1 out of 5
My daughter went for her first time ever purchase to best buy and gotten a broken monitor and was told she broke it intentionally and paid way over 200 , so I went back with my daughter cause I felt like she just got robbed from best buy and went to talk to manger and tried to get warranty was told we weren't able to from the manager staci at the best buy in San Marcos which was a lie cause the receipts said we had to January 15th after purchase to get warranty.
And corporate helped us get a new one right away.I would not recommend san marcus best.Buy go to new braunfel
Response from Best Buy
November 22, 2025
Hello, Danielle,
Thank you for reaching out and leaving your feedback. We are glad to hear that you were ultimately able to get a replacement for your damaged monitor, but can understand your concern with your local store. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/irxn59), Twitter/X (https://bby.me/v1lsw7), or Instagram (https://bby.me/wz5cxg). Please reference Google Review #72878.
Johnny F
November 20, 2025
1 out of 5
Second time this shit has happened only at the San Marcos location. I never have an issue anywhere else I travel for work. I ordered a TV and paid with Apple Pay I was told that it would take an hour to pick up come to find out. They put a hold on it for a identity verification so I waited five hours and then called back and the guy on the phone told me that I needed to email Apple Pay to have them send me a verification request so that I could verify my payment. I have never had that happen to me before And not one single purchase at any store for any amount of money sure enough I call the Best Buy in Houston and they told me that they should’ve been able to do a manual identity verification even though the guy on the phone told me that they couldn’t.