stephen p
November 01, 2026
Looked up a product online and it said its for sale at this store. Called in and was told had to go to the store to see if its actually there and that they are to busy to let me know at the store. Said I had to go off of what was online. I drove an hour for them not to even have what I was asking for. Waste of time. Thanks for nothing
Response from Best Buy
November 01, 2026
Hi, Stephen,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting inventory and pricing information for your local store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #246869" for reference. You can find us here:
Twitter(X):
https://bby.me/GcoMPR
Facebook:
https://bby.me/Q1EXpS
Instagram:
https://bby.me/KEJeSC
Ignored and not helped !!! Literally disregard by more than one staff . Just close this thing Amazon is better
Response from Best Buy
October 29, 2026
Hello,
Thank you for taking the time to reach out to us. The experience you described is not the level of service we strive to provide, and we recognize how discouraging it can be to feel unheard when seeking assistance. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 245226.
Facebook ( https://bby.me/ipmltx)
X ( https://bby.me/eNAYoS)
Instagram ( https://bby.me/SfRDJF)
Employees are always super nice and helpful.
Gustavo V
October 24, 2026
We went in hoping to get a price match that fell well into the price match policy. Sold online and in store/matched UPC everything. The manager scoffed and said she couldn't price that much, as if it was coming from her own money. Also the fact that it aligned with their own price match policy, only when it's convenient? Don't bother here, go to South Austin or New Braunfels.