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Best Buy San Marcos
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2079 reviews)
Ganga T
April 11, 2026
1 out of 5
I would give 0 if I could, but 1 star goes to the kind lady who was greeting us at the entrance. My partner and I were trying to buy an iPhone 17 pro. We asked one of the staff who approached us. He asked us what our carrier was and informed that iPhone 17 pro was only available for AT&T and Verizon phone carriers. Since we didn’t have AT&T or Verizon, we wanted to pay full amount and purchase the phone, but he told us that even at the Apple store they want us to go through the carrier. He just assumed that we were looking for the monthly payment plan. The staff gave us incorrect information regarding the purchase of fully unlocked iPhone 17 pro in-store at Apple and wasn’t helpful at all. We ended up buying the phone online paying the full amount, and picked up at the Apple Store at La Cantera. We had to drive all the way to San Antonio for the pickup but I would rather drive to SA instead of going to the nearby Best Buy store where customer service sucks.
Mathieu D
April 07, 2026
5 out of 5
So far, most of the people I’ve met in here are friendly and helpful. Honestly it’s all I can ask for these days. I wish I could give these commission at least so they can rank higher than the other crappy Best Buy’s in the area
Ernest S
April 04, 2026
5 out of 5
Best Buy in San Marcos is the BEST! Dominic helped us out and had great customer service, he was very knowledgeable on products and saved us some money. Destiny always takes care of us and is always making sure that we are good to go before we leave. Thank y'all.
ryan p
March 28, 2026
4 out of 5
That's good but the customer service could be better