Not very friendly or engaging staff bedsides the one guy who welcomed me in
Terrible experience with a defective Corsair RM850x PSU – zero help from store management.
Purchased a Corsair RM850x power supply in-store. It failed shortly after installation. Assuming it was a rare fluke, I exchanged it for a new one. Just 17 days later, the replacement failed in the exact same way.
When I returned to the store for help, the General Manager (who was already at the register) flatly told me "there's nothing he could do" and refused any further exchange or refund. This was well outside the standard return window, but for two consecutive defective units, I expected some flexibility or assistance – especially since Corsair products typically have strong manufacturer warranties that retailers often help facilitate.
Instead, I wasted time driving through traffic both ways, waiting in long lines, and dealing with unhelpful staff. I chose to shop in-person at Best Buy (and pay full price) over the convenience of Amazon specifically for better local support. Big mistake.
Extremely frustrated and disappointed. I've been a longtime customer, but this rigid, unsympathetic handling of clear product defects has lost my business for good.
Yolanda Z
February 01, 2026
We exactly what we were looking for at a good price