Barbara S
September 15, 2026
Shout out to Michael at electronics, he was super nice and very helpful. He took his time answering all my questions. Now a days it's very rare for employees to go out of their way to help you and with kindness. Michael did just that! Thank you Michael!
Nathan R
September 14, 2026
Went to get a laptop and got a great deal. Magic was very helpful and enjoyable to talk to.
Gunner C
September 10, 2026
One star, and only because zero isn't an option. On Labor Day I was approached by James, the AT&T representative working in this store, about switching my family's five lines from T-Mobile to save money. He never checked whether our phones were unlocked before releasing our numbers — the first and most basic step of any carrier switch. AT&T's own system flagged the problem on one of our lines. He assumed the rest were fine and proceeded anyway. He later put that in writing to me.
All five phones were locked. Our numbers left T-Mobile and none of them would activate on AT&T. My family of five walked out of this store with five dead phones on a holiday evening, when nothing could be reversed.
His only solution was for us to buy new phones — roughly $394 in sales tax on the spot, never mentioned before our numbers were released. When I said I couldn't pay it, he confirmed we'd have no service.
That night we couldn't buy dinner, gas, or groceries. Our phones and digital wallets were both dead.
Four days later I am still without my primary line, because AT&T now refuses to release our numbers over a fraud hold on my own account — while also refusing to verify me as the account holder. My wife lost three days of business bookings. My daughter couldn't reach us to be picked up from school. My son drove to work with no phone.
I have filed a complaint with the Better Business Bureau and am filing with the FCC and the Texas Attorney General's office.
Response from Best Buy
September 10, 2026
Hello, Gunner,
Thank you so much for your review and feedback. We can understand how not having a working phone is extremely difficult. We take this seriously.. We would like to work with you on a resolution. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #220522” when reaching out on social media.
Bestbuy is a cool place to shop,I got me a 58 inch Hisense Google Tv on sale GREAT DEAL!!!Awesome pickup service always