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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2040 reviews)
Mama S
December 20, 2025
2 out of 5
Went buy here a week ago, it’s a struggling to survive business but the reason is because the prices at the shelves aren’t reflected at the register. The cs people don’t even offer to call the department to get the actual price. Poor CS, poor quality items, over priced. Not recommended.
Response from Best Buy
December 20, 2025
Hello,
Thanks for leaving your feedback, we appreciate you taking the time to let us know about your shopping experience. We understand your concerns with the service you received and the prices on the shelves.
We would love to document your feedback and help in any way we can. Please send us a private message on X, Facebook or Instagram, to speak with an agent. You may use the Google review number 91898 as reference.
X: https://bby.me/lszs60
Facebook: https://bby.me/1s4flc
Instagram: https://bby.me/41fgxu
Samantha M
December 17, 2025
1 out of 5
i brought office home for microsoft and i can’t return it while best buy employees tell me i can return this if not successfully, this definitely suck and can’t get money for that. so high recommend to not go there in san marcos tx. they wont help or return
James S
December 15, 2025
4 out of 5
I just don't have the passion for this place that I did 20 years ago
Taylor S
December 15, 2025
2 out of 5
On monday december 8th around 1230, The lady that is in the tv department lied to me, when i bought my tv, she said my metaquest 3s headset can connect to the hisense tv directly through chromecast and that I would not need a Google streamer for it. Yes I went through each step, making sure everything's updated, on the same network, restarted router ETC... and even contacted my internet provider. Turns out, I need a google streamer stick. Yes i can use the phone to cast but i wanted directly from the headset to the tv. And i dont mind if I need a streaming device for my headset but its the fact that I was lied to, and now I have to take time out of my day to go back to the store and buy it. When she could just have told me the truth and said" its chromecast compatible, but you need the stick we have one in stock" other than that the tv itself is good
Response from Best Buy
December 15, 2025
Hi Taylor,
Thanks for sharing your experience with us. We can understand your frustration regarding being given incorrect information like this. If you'd like to share more or need any help, please send a private message on one of our social media platforms, Facebook (https://bby.me/77crar), Twitter/X (https://bby.me/woh9wt), or Instagram (https://bby.me/rrg9ph) and mention your "Google review #88599," we'll be happy to look into this with you.