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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1969 reviews)
Lori D
August 01, 2025
5 out of 5
Destinie was extremely knowledgable, patient, and helpful in the purchase of just the right mac computer to fit our needs. She took time to answer our questions, even consulting with the geek squad to assure we would not have problems with data transfer and compatability issues in transitioning from our old to new computer.
George L
July 31, 2025
5 out of 5
Friendly staff and they had a clean store compared to others I have been in . Smelled good too. Curbside was fast
Mary S
July 29, 2025
3 out of 5
Able to buy what we needed. Would have liked assistance but none available
Peter
July 24, 2025
1 out of 5
12:30 pm coming to buy a phone encountered several employees just unwilling to help or unable to multitask. Seems like there's more employees than the customers and no one's open
Response from Best Buy
July 24, 2025
Hey there.
Thank you for your review, Peter. We can understand how you are feeling regarding your recent visit to one of our locations. This is not the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/eop0ha)
- Twitter/X (https://bby.me/rea4q9)
- Instagram (https://bby.me/mw1r8m)
When reaching out, please mention it is regarding your Google Review 19855.
Kindest Regards,
^ Vanessa