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Services Offered
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2129 reviews)
Carol M
August 12, 2026
1 out of 5
Called Best Buy requesting service & rude woman hung up before I could continue answering ?!!!!!
Response from Best Buy
August 12, 2026
Hello.
We know how important it is to get the communication you need when wanting to get service. If you still need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please be sure that you mention your review #202259 in your message. Thanks.
DeniedDolphin53
August 12, 2026
5 out of 5
In always in here browsing, and they usually dont have what im looking for, BUT, the employees are super helpful and always chill, place is clean and welcoming, I once bought meta glasses and they were fake so I returned them for a new real pair and the process went smooth, and the employees always instantly know where to go when im looking for something. I really like the employees.
Bella M
August 10, 2026
1 out of 5
Lazy, don’t waste your time
Abduli S
August 10, 2026
1 out of 5
Came to buy a TV. Walked around for about 30 minutes, and no one came by to help us with our purchase. Couldn't find the size TV I wanted; it was up on the shelf, and I couldn't get up there myself. After looking around, I stopped one guy with curly hair. He said, "I'm busy; I'll be back." We waited for another 25 minutes. He came past us, said nothing, and we had to leave without a purchase. This location is close to us, that's why we came. I would rather not come here, wasting my time, and instead drive farther to get better customer service and come back again and again. Not good customer service.
Response from Best Buy
August 10, 2026
Hello Abduli,
Thank you for sharing your experience. It is disappointing to hear that you spent so much time trying to make a purchase without receiving assistance. Being unable to access the TV you wanted, waiting for help after being told someone would return, and ultimately leaving without completing your purchase is not the experience customers expect when visiting our stores. We appreciate you taking the time to bring these concerns to our attention.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/x4Mj4M)
Twitter/X (https://bby.me/quy1zy)
Instagram (https://bby.me/Gz09NB)
When reaching out, please reference your Google Review 201343.